Alynivo – Live Chat & AI Chatbots
| 开发者 | genco87 |
|---|---|
| 更新时间 | 2026年7月31日 00:28 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
Alynivo is live chat and AI chatbots for WordPress — answer visitors automatically, then hand over to a real person in the same chat when it matters.
Engage website visitors, answer support questions, and on WooCommerce guide shoppers from category and budget to a matching product. When a conversation needs a human, your team takes over without the visitor starting again. Everything lands in one shared inbox: browser, phone (iOS/Android), and wp-admin.
The free core plugin works entirely inside WordPress and does not send visitor or catalog data to any external service. Optional managed AI and Live Chat are paid add-ons when you want natural-language answers and human takeover.
🚀 Why teams choose Alynivo
- ✅ Live chat with honest human availability — no fake “agent online” when nobody is there
- ✅ AI answers first, seamless takeover by your team in the same window
- ✅ Shared inbox for browser, iOS, Android, and WordPress admin
- ✅ Guided product selling for WooCommerce (category → budget → add to cart)
- ✅ Works on any WordPress site — shops and service sites
- ✅ Privacy-first free core: funnel analytics stay on your server
- ✅ Conversation storage in Germany with short, controllable retention
- Watch the AI reply, then join the thread yourself
- Proactive outreach: a fixed opening message after a visitor stays on a page, then a normal conversation
- Support hours with a clear offline path (email capture instead of false promises)
- Internal notes and file attachments on a conversation
- Page context for agents (optional, consent-aware)
- Deterministic answers for delivery, payment, and security out of the box
- Optional managed AI for natural free-text answers about your business
- Knowledge context + persona/tone per site
- Clear AI disclosure in the widget when managed AI is active
- Uses your published products and categories
- Budget-aware recommendations and direct add-to-cart for simple products
- Store / Service / Both modes — Service mode for agencies and non-shop sites
- Granular page visibility (homepage, shop, product, cart, checkout, account, blog, …)
- Per-product teaser bubble override from the product edit screen
- Browser Agent App at app.alynivo.de
- WordPress admin Agent Inbox (linked personal agent login — site credentials never open chats)
- Mobile apps for iOS and Android (same inbox)
- Team roles, site access, and EN/DE interface
- Custom title, welcome text, logo, color, and position
- Proactive teaser bubble + launcher style (brand-first or neutral icon)
- Responsive, keyboard-accessible chat UI
- Built-in translations for DE, EN, FR, TR, IT, ES — plus per-language overrides
- Free core: no visitor/catalog data leaves your WordPress site
- Local funnel analytics only (pseudonymous session hash, no raw IPs)
- Live Chat conversations stored in Germany; default 30-day retention (7 or 14 days available)
- Unsent draft text is never transmitted
- Push notifications stay generic — never include message content
- Free — deterministic answers, guided selling, analytics, no account needed
- Starter (19 €/month) — managed AI answers in natural language
- Pro (39 €/month) — everything plus Live Chat, shared inbox, and human takeover
安装:
- Upload the
alynivofolder to/wp-content/plugins/or install the ZIP through WordPress. - Activate Alynivo.
- Go to WooCommerce → Alynivo (shop) or the standalone Alynivo menu (any other WordPress site).
- Finish the short setup wizard — or skip it and configure the full settings page.
- Optional: connect Managed AI and/or Live Chat from your Alynivo account when you are ready.
屏幕截图:
常见问题:
What is Live Chat and do I need it?
Live Chat lets a real person take over a conversation the AI started, in the same chat window. You see every conversation in one inbox — browser, phone, and wp-admin. It is optional: without it the widget keeps answering automatically.
What is proactive outreach?
An optional Live Chat setting that sends a fixed opening message on your own initiative once a visitor has stayed on a page (or the site) for a configured number of seconds — for example, "Questions about pricing? I'm here to help." on your pricing page. No AI cost for that first message. If the visitor replies, the conversation continues exactly like any other Live conversation. Off by default.
What happens outside our working hours?
Alynivo does not promise a person who is not there. Outside the support hours you configure, the assistant keeps answering and asks for an email address when a human reply is needed.
Where are live chat conversations stored, and for how long?
On a server in Germany, deleted automatically after 30 days by default. You can shorten that to 7 or 14 days, export a conversation, and delete any conversation at any time. Text a visitor types but never sends is never transmitted or stored.
Does Live Chat work without WooCommerce?
Yes. Guided product selling needs WooCommerce, but the chat, the takeover, and the inbox work on any WordPress site.
Does Alynivo require an external AI account?
No. The core plugin uses deterministic answers and works without any external account. A managed AI connection is available separately for sites that want natural-language answers.
Does it support variable products?
Variable products are linked to their product page so visitors can select attributes. Direct add-to-cart is limited to simple purchasable products.
Is it compatible with custom pricing systems?
Developers can adjust recommendation queries and product payloads with the documented Alynivo filters, or build a dedicated store adapter using the planner contract.
Does Alynivo track or store visitor data?
Alynivo records pseudonymous, aggregate funnel events (for example, "planner started" or "added to cart") in your own WordPress database. No raw IP addresses are stored; sessions use a daily-rotating hash generated on your server. No data is sent to Alynivo or any third party by the core plugin. See Privacy below.
Will it slow down my site?
The widget script loads in the footer, so it does not block rendering of your page or delay your largest content element. You also control exactly which pages the widget appears on, so it is not loaded where you do not need it.
How long does setup take?
Install, activate, and the widget is live with sensible defaults. Choosing pages, tone, and welcome text takes a few minutes in one settings screen — no theme edits and no code.
Which languages does the widget support?
Built-in: German, English, French, Turkish, Italian, Spanish. You can override title, welcome, and teaser text per language in the settings.
更新日志:
0.17.1
- New: Formal address option for German. The widget's built-in German text (greeting, buttons, placeholders) defaults to "du" — sites written entirely in "Sie" can now switch it under Alynivo settings ("Formal address (German)").
- New: Proactive outreach (Live Chat). Optionally send a fixed opening message on your own initiative once a visitor has stayed on a page (or the site) long enough — no AI cost for the opener itself. If the visitor replies, the conversation continues exactly like any other Live conversation: real AI answer, then a human takeover whenever you want it.
- Configure under Alynivo settings: enable, wait time in seconds, the opening message, and an optional page filter.
- Dark Mode: the "AI" label and the AI reply bubble itself used a leftover CSS selector that never matched, so both stayed in light colors and were hard to read against the dark Inbox.
- Dark Mode, second pass: the composer's attach button and the saved-replies/draft pills were nearly invisible against the dark UI. Nine total elements missed by the first Dark Mode pass are now fixed.
- Fixed a long-standing bug where an AI reply shown in the widget never made it into the shared Inbox history — a database constraint silently rejected every one of those writes since the feature shipped.
- Mobile Inbox: fixed a layout bug that left oversized blank bands above and below the message list on phones, shrinking how much conversation history was visible at once. The header and reply bar now size to their actual content.
- Dark Mode fix: the message thread, the "take over to reply" bar, and a few remaining panels stayed light instead of switching to dark, most visible on mobile.
- New setting "Live pages in presence": see which pages visitors have open right now in the Agent Inbox, without storing anything.
- This is now independent of the existing "Page context for agents" setting, which stores a page trail on the conversation and still requires visitor consent.
- Fixes a trap in the old behaviour where enabling page context without a consent tool silently stopped the "on the site" counter entirely.
- Hybrid AI + Live Chat: the "AI already answered this" mirror shown in the shared inbox now carries a signed proof from the hosted assistant, instead of trusting whatever a browser sends.
- No visible change for visitors; existing conversations are unaffected.
- Desktop browser widget: reduced the maximum panel height from 720px to 620px for a more compact conversation window.
- The phone layout remains the same near-full-screen sheet and growing conversations still scroll inside the message area.
- The launcher icon now toggles the open chat: click it again to minimize, just like the close button.
- Dark Mode hotfix: Inbox, product, workspace, and profile headings remain clearly visible in the WordPress admin client.
- Agent Inbox: added a system-aware Dark Mode with a manual moon/sun switch.
- Dark Mode now covers conversations, loading placeholders, visitor presence, context, and the WordPress admin Inbox.
- Logo and product name link back to the Inbox.
- Agent Inbox presence: when viewing all websites, online visitors are broken down per site.
- WordPress agent proxy forwards the multi-site presence payload.
- Mobile Agent Inbox: notes and composer use 16px text so iOS Safari does not auto-zoom.
- Hardened Live Chat / AI mirror paths used by the shared inbox.
- Hybrid mode: AI replies are mirrored into the Live conversation so the Agent Inbox shows the full thread (visitor + AI + human).
- Internal notes open as a compact panel above the composer instead of a large permanent card.
- Settings sidebar: Live conversation mix stats (day/week/month) for the connected site.
- Removed unused Support hours card from the settings UI (hours remain API-capable for Live Chat).
- Reliability and cache-bust polish for Agent Inbox embeds after Live Chat rollout.
- While AI is answering, visitor messages are quietly mirrored into Live Chat so agents can take over without a blank thread.
- New: Live Chat. A real person can take over a conversation the assistant started, in the same chat window, so the visitor never has to begin again.
- New: shared inbox for the browser, iOS, Android, and a dedicated screen inside wp-admin.
- New: support hours. Outside them the assistant asks for an email address instead of promising a person who is not there.
- New: internal notes and file attachments on a conversation.
- Privacy: live chat conversations are stored in Germany and deleted automatically after 30 days by default; 7 and 14 days can be selected instead. Text a visitor types but never sends is never transmitted.
- Live Chat is an optional paid add-on and is off by default. Without it the widget keeps working exactly as before.
- Fixed a mobile chat bug: on phones, opening the on-screen keyboard could push the send button off screen, let the page behind the chat show through, and leave the keyboard hard to dismiss. The panel now tracks the visible area precisely (Visual Viewport API), keeps the composer in view, and no longer auto-focuses the input on phones so the keyboard only opens when the visitor taps the field.
- Fixed a fatal error on the Alynivo settings page introduced in 0.15.9 (undefined method call in the new usage-statistics card). The front-end widget was never affected.
- New "Chat statistics" card on the Alynivo settings page: see how many of your Managed AI messages are used this month (with a progress bar that turns amber at 75% and red at 90%), how many conversations and visitor messages the assistant handled in the last 30 days, the daily average, and a 14-day bar chart of messages per day.
- Chat usage is now counted locally alongside the existing shop funnel. As before, only counters are stored — never the content of any message.
- Added a compact AI disclosure and privacy-policy link inside the widget whenever Managed AI is active.
- Added automatic daily deletion of local funnel events older than 90 days and clears the scheduled cleanup on uninstall.
- Clarified that the locally generated daily session value is pseudonymous rather than anonymous.
- Fixed the setup wizard prefilling the welcome-message field with the built-in English default. Clicking through the wizard without touching the field would save that English text as an explicit override, replacing the translated per-language welcome (and the neutral Service-mode variant) on non-English sites. The field now starts empty and only saves when you type your own text.
- Pressing Enter in a wizard field now moves to the next step instead of accidentally triggering "Skip setup" (the browser's implicit form submission hit the skip button).
- The wizard now shows a live widget preview while you pick a brand color and write your welcome message, and the final step summarizes your choices (mode, color, greeting) before going live.
- Completed wizard steps are clickable to jump back, and on sites without WooCommerce the Service mode is preselected instead of the unavailable Store mode.
- The wizard's final step now mentions the optional Managed AI service with a link to alynivo.de.
- Setup wizard now opens every time you click Activate (deactivate → activate or a fresh install). Plugin updates do not re-trigger it. Also fixed the wizard being skipped when the setup flag was missing.
- Added a short first-run setup wizard after activation: choose assistant mode, brand color and welcome message, then enable the widget. Existing installs are unaffected; skip anytime to reach the full settings page.
- Fixed the built-in default title and welcome message always assuming a shop ("Product advisor", "...answer common store questions") even in Service mode, where there is no shop at all. Service mode now uses a neutral default title/welcome ("Assistant" / "Hi! How can I help you?") in all 6 supported languages; unaffected if you've already set your own title/welcome text.
- Made the chat panel more compact: raised the desktop/tablet height so it fills more of the available space instead of leaving a large empty margin above and below, and switched the mobile panel to a true edge-to-edge full-screen layout (no more wasted margin around it on phones).
- Fixed a mobile Safari bug where opening the on-screen keyboard could visually detach the fixed chat panel from the screen, making the site's own header/footer appear through it. The widget now tracks the real visible area with the Visual Viewport API while typing.
- Fixed a real access bug on non-WooCommerce sites: the settings page was registered under WooCommerce's admin menu and gated on the
manage_woocommercecapability, which does not exist without WooCommerce active — so even site administrators were locked out of configuring Alynivo in Service mode (the mode built specifically for agencies and other non-store WordPress sites). Now uses a top-level menu withmanage_optionswhen WooCommerce is not active, and stays under the WooCommerce submenu withmanage_woocommerceon shop sites.
- Fixed a "textdomain loaded too early" notice (WP_DEBUG, WP 6.7+): defaults() called __() for two default strings while running on plugins_loaded, before WordPress's init action. Those two strings are now untranslated literals (no compiled translation catalog exists yet, so this is not a visible behavior change) — found and fixed during a full WP_DEBUG pass on a clean install ahead of resubmission.
- Fixed a WordPress.org plugin review issue: brand color from the database is now re-validated with sanitize_hex_color() at output time before being interpolated into admin inline CSS (escape late). Also hardened frontend config JSON encoding.
- Fixed a WordPress.org plugin review issue: the settings page's inline
<style>block is now registered and enqueued throughwp_enqueue_style()/wp_add_inline_style()instead of being echoed directly into the page markup. - Added the plugin author's WordPress.org username to the readme's Contributors list.
- Added a "Persona and tone" setting so the hosted AI assistant's voice (name, tone, style) can be configured per site, without touching code.
- Fixed the hosted assistant not actually receiving the "Knowledge context" text — it was sent by WordPress but silently dropped by the managed service before reaching the AI. Both fields now reach the model as clearly separated instructions.
- Replaced the waving-hand launcher badge/icon with a neutral speech-bubble icon (same glyph used on mavilab.de's own chat), recolored to the site's brand color.
- Fixed the "Logo always visible" launcher style so a real custom logo now shows cleanly, with no icon/badge overlapping it. Without a custom logo, the closed launcher always falls back to the neutral chat icon instead of the default Alynivo mark, since there is nothing store-specific to brand it with yet.
- Added Spanish as a 6th fully supported widget language (alongside German, English, French, Turkish, Italian): all 33 built-in widget strings now have a Spanish translation, and Spanish is available as a tab in the per-language override fields (title, welcome message, teaser bubble) on the settings page.
- WooCommerce is no longer a hard requirement. Added an "Assistant mode" setting (Store / Service / Both): Service mode runs the chat widget as a free-text AI assistant with no product catalog, for sites that are not a WooCommerce store. Store mode keeps the existing guided-selling behavior and still requires WooCommerce; Both shows the product finder and free-text chat together. Without WooCommerce active, the assistant always runs in Service mode regardless of this setting.
- Added a "Knowledge context" field: free text describing the business/services, sent to the hosted AI assistant as background for every conversation.
- Fixed the deterministic (non-AI) fallback replies to no longer offer a "Find products" quick reply in Service mode, where there is no catalog to search.
- Resolved all Plugin Check warnings in the funnel-analytics code: table names now use the
%iidentifier placeholder in$wpdb->prepare()instead of string interpolation, and the two read queries (summary and per-platform breakdown) are now cached for one minute via the object cache to satisfy the "no caching" check on direct database queries.
- Added complete French, Turkish, and Italian translations for all built-in widget text (title, buttons, questions, delivery/payment/security answers, teaser bubble, etc.). Previously only German and English were built in and every other language fell back to English.
- Replaced the single "WooCommerce pages only / all public pages" visibility toggle with granular checkboxes: homepage, shop & category, product, cart, checkout, my account, blog, and everything else. Existing sites keep their previous behavior automatically.
- Added a per-product teaser bubble override: a new "Alynivo teaser bubble" box on each product's edit screen lets you show a different invitation on that specific product page, without touching the global text.
- The teaser bubble's built-in default text now includes a 👋 wave, matching the original design proposal.
- Redesigned the settings page into grouped cards (Status & AI, Branding, Teaser bubble, Visibility, Recommendations) with a live launcher preview and a visual funnel chart with progress bars, replacing the plain table layout.
- Added a "Launcher style" setting: choose between the logo always visible on the launcher (with a chat badge), or a neutral chat icon when closed with the logo appearing only after opening the chat (the common Intercom/Drift/Crisp pattern). The logo itself remains a separate paid white-label setting either way.
- Rebalanced launcher proportions: the logo now sits on a white background with breathing room (66% scale) instead of filling the button edge-to-edge, and the chat badge grew from 24px to 30px with a larger emoji, matching common chat-widget conventions (Intercom/Drift/Crisp-style launcher).
- Changed the launcher badge glyph from a generic speech-bubble icon to a waving-hand emoji, matching the original design proposal.
- Added a permanent small chat-bubble badge on the launcher button (overlapping the logo's corner) so the button reads as "this is a chat" even after the proactive teaser bubble has disappeared or on a custom white-label logo. The badge hides while the panel is open.
- Declared compatibility with WooCommerce's High-Performance Order Storage and Cart/Checkout Blocks features to clear the "incompatible plugin" admin notice.
- Added a proactive teaser bubble that invites visitors to chat a few seconds after page load, once per browser session.
- Added a per-site chat logo setting with a media-library picker, so store owners can replace the default Alynivo mark with their own logo.
- Added local, privacy-friendly funnel analytics (planner started, platform chosen, plans viewed/unavailable, plan chosen, added to cart) with a summary view on the settings page. No data leaves the site.
- Fixed a multilingual product-matching bug affecting translated catalogs.
- Extended the planner contract to support multiple platforms/question flows via store-specific adapters.
- Renamed the product and plugin to Alynivo after an expanded collision review.
- Prepared the extension contract for store-specific package planners.
- Added an optional server-side proxy for the managed Alynivo AI service.
- Added hosted-service credentials without exposing provider keys in browser code.
- Added graceful fallback when the hosted service is unavailable.
- Added a conversational interface with message input and quick replies.
- Added localized German storefront copy.
- Modernized the responsive widget design.
- Initial guided-selling foundation.