Plugin Name

If one customer has a question or problem, the odds are another customer is going to have the exact same question or problem again in the future. So, why keep answering the same questions over and over again? The reason Answer Customers exists is to make it easy to take the solved problems that are sitting inside of Zendesk and to put them on your website powered by WordPress. This makes it easy for customers or potential customers to find the information they are looking for right on your website. Answer Customers is a tool that allows you to transfer content from Zendesk to WordPress in one click of a button. To use the plugin, you must have an account with https://answercustomers.com/. After you are signed up, you install the Answer Customers WordPress plugin on your website and configure it with your Answer Customers api key, user to post as, and default post category. You also need to install the Answer Customers Zendesk plugin and configure your Answer Customers account with your WordPress website URL. Once properly configured, sending content from Zendesk to WordPress is easy. When you are managing a ticket inside of Zendesk, you simply click the Send to Answer Customers button and it will send the customer question and your responses to your WordPress installation as a draft. You then can edit it and reformat it to look great on your website before publishing.

You must install the WordPress plugin via the WordPress.org plugin directory. Once you install the plugin, you need to go to Settings->Answer Customers in your WordPress administartion panel. Once inside the Answer Customers settings, you need to input your Answer Customers api key. You can get your api key from your account page at https://answercustomers.com/account After you input your api key, you need to select the author and the category you want to post as. Any content you send through Answer Customers will be posted as a draft using the selected author and category. Now save your settings and your WordPress should be ready to go. To finish installation, you will need to make sure your Answer Customers account is pointed to your blog url in the Answer Customers account settings and you will need to install the Zendesk plugin inside of Zendesk. Your blog url is the main url of your blog installation. So, if your site is http://mysite.com/ then your blog url is going to be http://mysite.com/ If your WordPress is installed on a subdirectory, then it is going to be that subdirectory, like say, http://mysite.com/blog/

1.0.0

• Initial version
• Set user and category to publish as
• Content publishes as a draft
• Added installation instructions