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AnswerHawk – AI Email Support by WizeHawk

开发者 wizehawk
更新时间 2026年10月14日 08:09
PHP版本: 8.0 及以上
WordPress版本: 7.1
版权: GPLv2 or later
版权网址: 版权信息

标签

customer support help desk ai imap email support

下载

1.0.1

详情介绍:

安装:

  1. Upload and activate AnswerHawk.
  2. Configure your support mailbox under AnswerHawk > Settings.
  3. Configure an AI provider under Settings > Connectors if you want AI-assisted drafting.
  4. Build the Answer Library manually or by importing documentation.
  5. Keep Review mode enabled while testing. AnswerHawk Free never auto-sends AI replies.

常见问题:

Does AnswerHawk require AI?

No. Mail handling, the support inbox, local noise filtering, manual replies, documentation import, and Answer Library matches can work without an AI provider. AI is used only for drafting new answers when you enable it.

Does the Free version automatically send AI replies?

No. AnswerHawk Free uses Review mode. AI-generated drafts remain for a human to review and send.

Is the Answer Library limited in the Free plugin?

No. The WordPress.org plugin does not impose a paid item quota on Answer Library entries. You can add or import as many reusable answers as your site can reasonably store and manage.

What is stored on my WordPress site?

AnswerHawk stores its support tickets, conversation data, settings, and Answer Library in the site's WordPress database. Mail credentials are stored using AnswerHawk's protected secret-storage mechanism.

What data can be sent to an AI provider?

Only when AI support is enabled, AnswerHawk may send the customer support message, relevant conversation history, and relevant support knowledge through the WordPress AI Client to the provider selected by the site owner.

What does the optional Pro add-on add?

AnswerHawk Pro is a separate add-on plugin. It adds automatic learning from approved replies, Trusted mode, Autopilot mode, and the Advanced Remote Connector. Those paid feature implementations are contained in the separate Pro add-on, not in this WordPress.org plugin.

How do I upgrade to AnswerHawk Pro?

  1. Leave AnswerHawk Free installed and active.
  2. In WordPress, open AnswerHawk > Upgrade, or visit the AnswerHawk page on WizeHawk.
  3. Choose the Pro license for the number of sites you need and complete checkout.
  4. Download the AnswerHawk Pro ZIP file.
  5. In WordPress, go to Plugins > Add Plugin > Upload Plugin.
  6. Choose the AnswerHawk Pro ZIP file and click Install Now.
  7. Click Activate Plugin.
  8. If WordPress asks you to activate or sync your Pro license, follow that screen.
  9. Keep both AnswerHawk Free and AnswerHawk Pro active.
If Pro is later deactivated, AnswerHawk falls back to Free Review mode. Tickets, mail settings, and Answer Library data remain in the Free core.

Does deactivating AnswerHawk delete support data?

No. Deactivation does not remove AnswerHawk's stored support data or settings.

Where can I get support?

Use the Contact Us link inside AnswerHawk or visit: https://wizehawk.com/contact/

更新日志:

1.0.1 1.0.0