BravoWP Helpdesk

A freeware solid Support Tickets manager for your WordPress portal. With a complete front-end content included, you can allow your vistors to open Support Tickets directly from your website. Completely build on Twitter Bootstrap it offers a clean and easy-to- use Administration interface to fully manage all the Helpdesk elements. Check the description below to see what is included in the Freeware version, and what can be added with our add-ons shop. Features:

• Responsive, completely built with Bootstrap framework.
• Wrapped layout, will not mess up your theme.
• 100% AJAX based, for super fast user experience.
• Custom MySql tables, will not interfere with your WP content.
• Administration back-end Support Tickets Management.
• Ticket Status management.
• Ticket Category management.
• Super fast Tickets search with client-side tabled data.
• Dashboard with Status counters, last 10 days Statistics chart, and more.
• Create Ticket on customer's behalf.
• Administrators and Operators can add Messages to Ticket.
• System Event log for debugging purposes.
• Full no restriction front-end.
• Allow your customers to create and review their Tickets.
• Customers can add messages to their existing Tickets.
• CAPTCHA control security (setting).
• Short-code to render front-end content on your WP page.
• Confirmation page after Ticket creation.
• Tickets can be created from non-registered visitors (setting).
• Fully localizable.
• Made in Italy, where also Pizza was created. Enough said.

Localization:

• English (by BravoWP)
• Italian (by BravoWP) Please, if you are going to translate this plugin, share your work with us, so we can include it in future releases and put your name in the list above.

Need more? Check our website for available Add-ons: http://www.bravowp.com

• Notifications / EMail Add-on with custom templates and tokens.
• Tickets Attachments Add-on. Working on / Coming Soon:
• Ticket Category management.
• SLA management.
• More and more.

1.0

• Initial Release

1.1

• Installation revision

1.1.1

• Screenshot path fixed

1.1.2

• Front-end graphic adjusted and optimized
• Validation messages fixed on New Ticket page.
• Go Back button from Ticket confirmation page now fixed.

2.0.0

• Completely rebuilt with AJAX technology
• Front-end reworked
• Custom mysql tables

2.0.3

• Releasing functions for Email Notifications Add-on.

2.0.4

• Localization system added.
• Localization for Italian added.
• Fixed bug when updating from previous version (dbDelta Primary Key message).

2.0.5

• Fixed a bug when display tickets in Administratin area

2.0.6

• Datatable component updated

2.0.7

• Administrators Dashboard Tickets counters fixed

2.0.8

• Attachments add-on support.

2.0.9

• Fixed bugs on some version of php (fatal error on activation).