ChannelRelay – AI Chatbot & Lead Capture for HVAC, Plumbing & Roofing
| 开发者 | channelrelay |
|---|---|
| 更新时间 | 2026年11月9日 18:40 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- Enqueues one deferred
<script>in the footer that loads the widget from the ChannelRelay API. - Adds a settings screen under Settings ▸ ChannelRelay for the tenant ID, display name, accent colour, greeting and suggested questions.
- On that screen, checks that your tenant ID resolves and shows how many pages are in your knowledge base.
- Nothing else — no database tables, no tracking, no dashboard.
- The widget script is loaded from the ChannelRelay API
(
https://api.channelrelay.ioby default, or a URL ChannelRelay gives you). - When a visitor sends a message, their message, an anonymous session identifier and (if they provide them) their contact details are sent to that API so the assistant can reply and route the lead.
- The visitor's IP address is used by the API only in hashed form for rate limiting; the raw address is not stored.
- From the admin settings screen the plugin makes one request to the API
(
/v1/widget-config) to confirm your tenant ID; this sends only the tenant ID. - The See it answer from your site first button is a link to the ChannelRelay preview page
(
https://api.channelrelay.io/try) with your site's address in the URL. Nothing is sent unless you click it; the preview reads only your site's public pages. - The Get a Tenant ID button is a link to the ChannelRelay sign-up page with your site's address in the URL. Nothing is sent unless you click it.
安装:
- Upload the
channelrelayfolder to/wp-content/plugins/, or install it from the Plugins screen. - Activate the plugin.
- Go to Settings ▸ ChannelRelay.
- Click Get a Tenant ID, confirm your email, and paste the tenant ID you are shown.
- Tick Show the widget and click Save Changes.
常见问题:
Do I need a ChannelRelay account?
Yes. The plugin only installs the widget; the assistant's knowledge comes from your ChannelRelay account. Without a tenant ID the widget does not load.
How do I get a tenant ID?
Click Get a Tenant ID on the settings screen. Enter your website, business name and the email leads should go to, then click the confirmation link we send. The page shows your tenant ID and reads your public pages straight away.
Is this a free AI chatbot?
No. The plugin is free, but the chatbot runs on the paid ChannelRelay service. You get a free 14-day trial with no card, then it is $49 a month.
What does it cost?
Free for 14 days, no card needed. After that it is $49 a month. If you do not subscribe, the chat box is hidden from your site when the trial ends and nothing is charged.
Is it live chat with a person?
No. Replies come from the AI chatbot, using what is on your own pages. A visitor who wants to talk to someone can leave their details, and you get the lead by email so you can call or write back.
How does the lead capture work?
When a visitor gives a name and a phone number or email in the chat, ChannelRelay sends you one email with those details and a short note of what they asked. There is no form to build.
Does it answer phone calls or book appointments?
No. It is a chat box on your website. It does not answer the phone, send texts or book jobs. It can pass along a scheduling link you already use.
What does the lead email contain?
The visitor's name, how to reach them, a ZIP code if they gave one, and a short note of what they asked.
Does it slow down my site?
The widget script is small, loaded with defer, and served from a global edge
network. It does not block page rendering.
Where do leads go?
To the email address on your ChannelRelay tenant, and to a webhook if you configure one in ChannelRelay.
Can I control which pages it appears on?
Not yet in this version — it loads on every front-end page. Page targeting is planned.
更新日志:
- New: "See it answer from your site first" — a no-account, 7-day private preview built from your public pages.
- Listing text: the plugin name, tags and short description now name the trades it is built for (HVAC, plumbing, electrical, roofing). No functional changes.
- Listing text: the plugin name, tags and description now say it is an AI chatbot with lead capture for service businesses. New FAQ answers on price, live chat and lead capture. No functional changes.
- Sign up for a tenant ID yourself from the settings screen (free 14-day trial).
- The settings screen shows when a trial ends, and why the chat box is hidden if it has.
- Listing text now says plainly what the plugin does and that an account is required.
- Connection notice reads "1 page" correctly.
- Clearer plugin name and short description. No functional changes.
- First release: settings screen, tenant connection check, and footer widget loader.