Chat - Live Chat, Support, Sales

Please login to our chats service through Chat plugin page in WordPress admin area.

The plugin sends all chats messages into your account on wp-chat.com. Additionally plugin sends to your account on wp-chat.com (to the chats service) IP address and browser names of your website visitors. All messages are sent only with presence of a unique API key.

The plugin sends all messages into your WordPress website during your chatting. Check the state of the plugin. All messages are sent only with presence of a unique API key.

Customer service - is the provision of service to customers. Customer service before, customer service during and customer service after a purchase. Using chats plugin, you substantially increase quality of your service, without speaking about increase in sales. You can use chats plugin to activate own, full customized widget at your website to guarantee the highest service for customers. Customer support also as well as customer service is a very big step on the way to WordPress. With Chats plugin you will be able to carry out also customer support of your clients on any questions. And YES, this plugin/widget is free of charge and you can easily install messenger on your website or webshop, easily activate, customize design of the widget to test customer support at your discretion.

We support all our clients irrespective of paid or free version of a support chat of our clients support (customer support).

We have no limitations for our live web chat customers specially for serving. It doesn't matter if you one of our paid or free users for live web chat you haven't any limitations for serving.

You must be sure, that the Chats plugin is activated. Just login into your account at wp-chat.com directly from your installed Chats plugin to activate the Chats plugin.

You must login into your account on your online dashboard at www.wp-chat.com from your WordPress installed Chats plugin to authenticate and activate your Chats plugin. Just Login/Authorize from your domain in your online account at wp-chat.com

There are two things, you must check: - the cache of your web browser; For example: cache of Firefox browser, cache of Internet Explorer browser, cache of Safari browser, cache of Chrome browser, cache of Opera browser, etc. - the cache of your website, if you use some of cache plugins for WordPress website; Some of examples coming soon.

Yes, this is possible. Before chat operator goes away, the chat mode must be changed to "Offline" mode. In this case the chat box will show visitors the corresponding texts for "Offline mode" and the chat box still appear on website. All messages will be sent out of the website chat box through email to chat operator.

About "How to install helpdesk?" you can read in the chapter "Installation" of this Live Chat plugin. As you can read from Live Chat description: we offer the livechat as chat for live support. It means, that this plugin don't include something like helpdesk ticket system or something like help desk database answer / help desk database with answers for support requests. Despite it we plan to make helpdesk or ticket based helpdesk support system soon. As you see, the help desk will coming, but before you can install our free awesome live chat plugin and take pleasure in it fully.

For sure, but only in live chat PRO plugin version. In the settings you will be able to switch this off.

Just install mobile chat app, login with your registered account credentials of wp-chat.com and communicate with customers or visitors of your website.

Check your chats plugin status mode. It shouldn't be in "Offline mode" etc. there are some other modes, that you can set. Just select your right chat status mode.

When the chat get started, you can see your incoming messages in your online chat dashboard at wp-chat.com --> “Online Chat”. To get there you just need to login with your email and pass at wp-chat.com or do it from your Wordpress admin dashboard --> "Chats" --> "Open administration area" --> "Online Chat". In "Online users (active chats)" you will see your incoming messages.

Yes you can delete archive messages, but only in PRO plugin version. In your list of archive messages you will be able to tick the messages you want to delete.

To set chat on your landing page go to your Wordpress admin dashboard --> Chat --> Chat window on Posts and Pages --> Visibility of chat window. Just play with configuration and do not forget to save the changes.

In order to set user and admin avatars for chatbox you have to go from your Wordpress admin dashboard to Chat --> "Chat signatures” --> tick “Show avatars”. In front of “Admin avatars” click "Select" and in an appeared window click on "Select files". When the necessary image is downloaded to Media library" click on "Select" in the right bottom corner of the page. Same do with "User avatar".

You can find Chat Chrome extension in Chrome Store by writing "wp-chat" in search box. Here is the link: https://chrome.google.com/webstore/detail/chat/eaccmeonnibgcggeinellnnkieebgnah?hl=en-US

Yes, it is possible in PRO plugin version. From your online dashboard go to plugin settings and in section "Main" in front of "Visitor email" choose "Do not ask" and save changes.

In FREE version of the chat plugin the chat can be seen and spread to all admins and operators equally. The chat is spread to the operator only if he/she is active. In PRO version admin can see all chats and also to what operator the chat is directed. In this version admin can set priority incoming messages to operators and the number of simultaneous chats for every operator. As for the difference between the admin and operator is that the operator takes part in chats of those website, in which the admin allows. Admin add sites, manage them, create and control other users, in PRO version the admin set in that line the operators will answer the message.