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Chattoko: AI Live Chat & AI Receptionist

开发者 chattoko
更新时间 2026年11月10日 06:15
PHP版本: 7.4 及以上
WordPress版本: 7.1
版权: GPLv2 or later
版权网址: 版权信息

标签

customer support woocommerce live chat chatbot ai receptionist

下载

1.0.0 1.0.1

详情介绍:

Chattoko puts an AI on your website's chat and, if you want it, on your business phone. You teach it with your own FAQs, documents and website, and it answers the questions you get every day. When a question needs a person, it hands the conversation to your team, with everything already in front of them. This plugin is the connector between your WordPress site and your Chattoko account. A Chattoko account is required — the chat itself runs on the Chattoko service. What you get AI receptionist, on Chat + Phone plans The same AI answers your phone when you can't. The plugin adds the chat to your site. The phone is set up in your Chattoko dashboard. Plans and trial Every plan starts with a 14-day trial, and the trial needs a card. Nothing is charged for 14 days: cancel in Settings → Billing & Plans before day 14 and you pay nothing. Chat plans start at US$59 a month. Chat + Phone plans, with calls, SMS and the AI receptionist, start at US$139 a month. Current prices are on https://chattoko.io/pricing. The plugin itself is free and has no locked features: everything you pay for runs on the Chattoko service. WooCommerce If WooCommerce is active, the plugin reports the visitor's cart value, currency and item count to the widget. That lets your chat flows react to the cart — for example, offer help when a cart passes a value you choose, or greet someone who has just added an item. You can turn this off in the plugin settings. The cart is read in the visitor's browser from WooCommerce's own Store API (/wp-json/wc/store/v1/cart), and read again when an item is added, so AJAX add-to-cart works without a page reload. Nothing visitor-specific is printed into your pages, so page caching stays safe. Separately, you can connect your store in the Chattoko dashboard (Integrations → WooCommerce, with a read-only REST API key). The AI can then look up a customer's orders and answer questions about your products. Setup
  1. Install and activate the plugin
  2. Open Chattoko in the admin menu and paste your Workspace ID from your Chattoko dashboard
  3. Save — the widget appears on your site

安装:

  1. Install the plugin through Plugins → Add Plugin, or upload the chattoko folder to /wp-content/plugins/
  2. Activate it through the Plugins menu
  3. Open Chattoko in the admin menu (the same page is also under Settings → Chattoko)
  4. Paste your Workspace ID and save
You will find your Workspace ID in the Chattoko dashboard under Settings → Installation. No account yet? Sign up at https://chattoko.io/signup?via=wordpress and start a 14-day trial. The trial needs a card, and nothing is charged for 14 days.

屏幕截图:

  • Plugin settings — paste your Workspace ID and you are connected
  • The shared inbox where your team answers conversations
  • AI settings — teach the assistant with your own FAQs and documents
  • Chat flows — proactive messages and lead capture, including cart-value rules

升级注意事项:

1.0.1 Adds a Chattoko menu, a dismissible setup notice, and a settings page that checks your Workspace ID with Chattoko. Your Workspace ID and settings are kept.

常见问题:

Do I need a Chattoko account?

Yes. This plugin connects your WordPress site to the Chattoko service — the chat, the AI and your team inbox all live there. You can create an account at https://chattoko.io/signup?via=wordpress.

Where do I find my Workspace ID?

Log in to your Chattoko dashboard, go to Settings → Installation, and copy the ID under Your workspace ID. It is 6 to 64 letters, numbers, dashes or underscores. If you paste something else, the plugin keeps the ID you had and tells you why. Once an ID is saved, the page shows your workspace's name, or why the chat is not showing yet: no plan chosen, live chat switched off, or no workspace with that ID.

How much does Chattoko cost?

Every plan starts with a 14-day trial, and the trial needs a card. Nothing is charged for 14 days, and if you cancel before day 14 you pay nothing. Chat plans start at US$59 a month, and Chat + Phone plans, with calls, SMS and the AI receptionist, at US$139 a month. Current prices are on https://chattoko.io/pricing.

Can the AI answer my phone too?

Yes, on a Chat + Phone plan. Forward the number you have to your Chattoko number, or get a new local number in Australia, the US or Canada. Your team rings first, and the AI answers when nobody picks up or after hours. The phone is set up in your Chattoko dashboard; the plugin only adds the chat to your site.

Does the widget slow my site down?

The widget script is loaded with defer, so it never blocks your page from rendering. It is served from a CDN and loads after your content.

Does it work with WooCommerce?

Yes. When WooCommerce is active, the plugin reports the cart value, currency and item count so your chat flows can react to what is in the cart. It can be switched off in the plugin settings. Connect the store under Integrations → WooCommerce in your Chattoko dashboard and the AI can also look up orders and products.

Does it work with caching and optimisation plugins?

Yes. Nothing visitor-specific is printed into your pages, so full-page caching is safe. The Workspace ID is also printed as a meta tag, so the chat keeps working when an optimisation plugin combines or delays scripts. We tested Autoptimize and LiteSpeed Cache, including LiteSpeed's "Combine External and Inline JS". If you combine scripts, the bundled copy of the widget only updates when your cache is cleared, so excluding chattoko.io/widget from JS combining keeps you on the latest version.

What happens if I deactivate the plugin?

The widget stops loading immediately. Your Workspace ID is kept so you can reactivate without setting it up again — deleting the plugin removes it.

Is my visitors' data sent to a third party?

Yes — the chat service is hosted by Chattoko. The "External services" section above lists exactly what is sent and when, and links to the Terms of Service and Privacy Policy.

更新日志:

1.0.1 1.0.0