tway Live Chat - Customer Support, FAQ & Helpd

Chat with your website's visitors through your WordPress website. With Chatway - live chat & helpdesk app, you can do just that and much more! Chatway is a lightweight, easy-to-use helpdesk real-time messaging app for communicating better with your customers. Your customers can easily talk and engage with your business from anywhere, at any time using the live chat button on your WordPress website. [youtube https://www.youtube.com/watch?v=Ra21ZeZwz50] 👩‍💻 Why do you need Helpdesk Live Chat for your website?

• Real-Time Customer Support: Implementing instant communication on your website allows customers to receive instant assistance, enhancing their experience and increasing satisfaction. Live chat facilitates quick issue resolution and builds trust in your brand.
• Lead Generation: Utilize helpdesk real-time support as a proactive tool to engage website visitors. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. Enable real-time interaction, fostering meaningful connections.
• Customer Feedback and Surveys: Embed helpdesk online customer service to gather instant feedback from your website users. Engage them in real-time conversations, addressing concerns, and collecting valuable insights. Live chat transforms your website into an interactive platform for constructive feedback.
• Sales Support: Boost your e-commerce sales by integrating live messaging for personalized customer assistance during the buying process. Guide users through product selection, address queries, and offer real-time customer support, enhancing the overall shopping experience.
• Technical Support and Troubleshooting: Enhance customer satisfaction by providing real-time messaging support for technical queries and issue resolution. Empower users to seek real-time assistance, troubleshoot problems, and receive immediate solutions, minimizing downtime and frustration.
• Visitor Engagement and Retention: Implement helpdesk online customer service to proactively engage website visitors. Offer assistance, share relevant content, and create a personalized experience. Customer support becomes a dynamic tool for fostering visitor engagement and increasing the likelihood of their return.

🎉 Chatway Live Chat is free Chatway is a powerful and versatile free helpdesk live messaging plugin, designed to enhance website engagement and support user interactions. With Chatway, you can easily integrate live chat functionality into your site, providing real-time assistance to visitors, improving customer satisfaction, and boosting conversion rates. It's a valuable tool for any online business. Chatway is a robust and user-friendly free live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support, and enhances online business conversion rates. An invaluable resource for website owners. 💬 What You Get With Chatway Live Chat

• Engage your website visitors and customers over instant communication
• Provide easy content and file sharing for improved helpdesk live chat customer support
• Allow you to monitor conversations with support agents in a single click
• Let you see the conversation history and get the full picture before responding
• Offer proactive customer assistance that’ll rival your competitors
• Start live chat conversations with customers, solve their queries and answer their questions
• Assign agents to customer issues, and provide an enriching customer experience to web visitors and returning customers alike
• Personalize your customer's overall experience based on their history & interactions
• Enhance customer support functionality by adding tags and custom data to conversations. This feature enables precise segmentation, allowing businesses to tailor responses, analyze customer preferences, and provide personalized customer support for an optimized live chat user experience

👋 Chatway Live Chat & Helpdesk account In order to use the plugin, once you sign up, a free Chatway account will be created for you, and the script will be added to your website. If you log out or remove the plugin, the script will be removed from your website. ❓ Add FAQ to reduce customer support tickets Chatway includes an enhanced FAQ feature to reduce customer support tickets. With this FAQ integration, users can access instant answers, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the chat, users resolve their issues faster, making support more efficient and streamlined 💾 Canned responses saved replies for commonly asked questions Enhance your customer support efficiency with canned responses saved replies to common queries. This feature allows customer support chat agents to swiftly select and send standard responses, ensuring quick and consistent communication. No more typing the same message repeatedly—save time and reduce errors with our customizable canned responses feature. 📱 Live Chat Anywhere Using Our Native Mobile Apps Besides our robust customer support web app, Chatway's iOS and Android apps allow users to engage with website visitors while on the go. This mobile application offers real-time communication and convenience, enabling timely responses and stronger connections with the audience. Download the app now to stay connected and communicate with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 👩‍💻 Invite your team as agents to Chatway live chat Chatway offers the option to invite teammates as agents, facilitating collaborative customer real-time messaging support. By adding agents to the platform, businesses can distribute workloads and ensure seamless customer service. Invite and empower your team to work together effectively and provide excellent real-time messaging customer support to website visitors using Chatway. 🎨 Customize your live chat widget Tailor your website's aesthetic with a customized customer support widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive and engaging user experience, making customer service an integral and seamlessly integrated part of your online presence. ✍️ Live translation of chats and widget translation Expand your global reach by translating the live chat widget into multiple languages and by enabling real-time translation of conversations with visitors. Let your visitors interact in their preferred language. With a multilingual widget and live translation, businesses break down language barriers, providing a more accessible and user-friendly platform. As a result, support becomes a versatile tool, ensuring that diverse audiences can engage effortlessly, fostering a more inclusive and globally connected customer support experience. 💻 Facebook Messenger native integration You can connect your Facebook Messenger Business page to Chatway and receive any message sent through Facebook Messenger real-time support directly to Chatway. You can respond through Chatway and manage all your Facebook Messenger conversations in Chatway, streamlining your customer interactions and providing a unified live chat communication hub. 📧 Email integration You can easily set up a Chatway email address, enabling you to receive emails directly within the Chatway platform. This integrated feature simplifies your communication channels, allowing you to conveniently respond to incoming emails from within Chatway, creating a cohesive and efficient messaging hub for your business. 🔏 Private Notes The "Private Notes" feature empowers agents to write confidential internal notes during customer interactions. Agents can tag colleagues, fostering seamless collaboration and knowledge-sharing. This enhances team communication, allowing for real-time customer service coordination and ensuring a more informed and efficient customer support process. 📂 File sharing Enable dynamic collaboration through live chat file-sharing feature between agents and website visitors. Effortlessly exchange files, fostering real-time interaction. This dual functionality enhances communication, ensuring swift customer issue resolution and providing a seamless, interactive experience for both agents and visitors. 🔗 Chatway Demo Chatway's demo site is a user-friendly platform designed for efficient communication. Its intuitive interface ensures easy navigation, providing a seamless experience for users and admins alike. Real-time messaging features highlight the platform's effectiveness, while customizable options and robust admin controls offer versatility. The responsive design and clean layout enhance user experience, making it an ideal solution for businesses seeking to boost customer engagement through customer communication. Chatway Live Chat Demo website 🔗. 🤗 Testimonials

"Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!" Menny Benady, Benady New Media "The best live chat in the world! I just have to praise this plugin, its ease of use and its functionality are simply outstanding, without a doubt, the best and simplest live chat add-on out there and also for free, unbelievable!" Guy Shabi, Wp4All "Smooth and easy Simple interface and a good way to engage with potential customers." Matias Yabar-Davila, Coach Social

1.2.6 FAQ bug fixed 1.2.5 Chatway live chat activation improvement 1.2.4 Minor JavaScript bug fixed 1.2.3 Full screen live chat view improvement 1.2.2 Profile bug fixed 1.2.1 Cache plugins compatibility (LiteSpeed Cache, WP Rocket, Speed Optimizer, and more) 1.2 Improved sign up page for Chatway live chat 1.1.9 Compatibility with cache plugins: WP Rocket & Speed Optimizer by SiteGround 1.1.8 WordPress 6.5 compatibility 1.1.7 Fixed log in bug 1.1.6 Improved design for the Chatway live chat plugin interface 1.1.5 Chatway live chat sign up flow improvement 1.1.4 Fixed log out bug 1.1.3 Added the option to copy the code manually from the live chat dashboard (only relevant if want to install it on non-WordPress websites without using the Chatway live chat plugin) 1.1.2 Added RTL menu WordPress support Added cache support 1.1.1 Improved sign up flow for Chatway live chat and small issues fixed 1.1 Chatway launch 🥳