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Cheerlink Livechat, AI Chatbot

开发者 Cheerlink Labs
更新时间 2024年11月28日 16:30
PHP版本: 7.2 及以上
WordPress版本: 6.6
版权: GPLv3
版权网址: 版权信息

标签

chat live chat chatbot livechat ai chat

下载

1.0.0

详情介绍:

Cheerlink Livechat, an AI Chatbot, effortlessly integrates with your site to enhance customer service and sales. Cheerlink Livechat, AI Chatbot is the solution that seamlessly integrates with your website or ecommerce platform, offering AI-powered customer service and sales enhancement features designed to boost your bottom line. Ready to transform your customer interactions and increase your revenue? Choose Cheerlink Livechat and start your journey towards customer satisfaction and sales success today. LANGUAGE VERSIONS Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer's location. The pre-translated languages include:

安装:

  1. Log into your WordPress admin dashboard.
  2. Go to “Plugins” using the sidebar on the left.
  3. Click “Add New” and search “Cheerlink” in the search bar.
  4. Install the plugin and activate it.
  5. The Cheerlink AI Chat icon will appear on the left sidebar of your WP admin panel. After activating the plugin, follow the prompts on the settings page to open a new browser tab for initial configuration, complete simple configuration and account registration, refresh your WordPress, and you can see the widget!

屏幕截图:

  • Speed up your support responses with AI-powered suggestions and automation.
  • Connect with your audience using multi-channel campaigns for maximum impact.
  • Enhance customer service with an AI chatbot that’s always on and ready to help.
  • Enhance your understanding of customer behavior with Customer Activities.

常见问题:

What is Cheerlink?

In short, Cheerlink is a customer service tool that can help you make money by increasing conversion.

What is a Conversation?

Conversation is any live chat, email or social media channel conversation. A visitor, operator or an automated campaign may initiate a conversation.

Can I send live chat messages?

Yes. You can engage your website visitors through the live chat widget.

What is an Ama AI Chatbot Conversation and how does it work to handle customer inquiries?

Ama AI is a chatbot for solving your customers problems in an instant. You can write down any additional content that you want to include in Ama AI answers. We will also fetch the relevant data (product information, FAQs, etc.) from your store shop or website after getting your authorization. And then Ama AI will generate answers using the content of your choice, such as video recommendations, product introductions, FAQs. Ama uses the website's data to learn and respond to customer inquiries, handling up to 90% of issues autonomously.

If an AI gives a wrong answer, is there a way to re-retain it?

Yes. You can write instructions in additional prompts. Also you can adjust answers in "inbox" section.

Are there any limits to how much docs, pdfs, text that we can use to train the chatbot?

Currently we don't have a limit. You can upload as many resources as you want.

There is email forwarding. Does this mean I can forward emails to my support email service (e.g., if the ai doesn't know the answer, it'll forward answers to support@mycompany.com)?

The AI will notify humans if it doesn't know the answer. Email forwarding means, if someone send you an email to support@mycompany.com, you can also see and reply to the email inside the Cheerlink inbox.

Is there a mobile app I can use to reply to conversations via the chatbot?

Yes, of course. We will also send you a link to our recently-developed native app, with better performance and UX.

Can I collect first name in addition to the email address?

Yes. You can configure what to capture in Widget-Conversation-Pre-chat form

What exactly is "AI Sales Copilot views" and how is it distinctive?

AI sales copilot means that AI will automatically reach out to your customers (see "proactive abilities") when they land on your product page, when the add a product to cart and when they abandon a product in cart.

How does the free trial work?

During the free 14-day trial, you can test all Cheerlink features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial. At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option. It means that you can use the full feature set of any Customer Service, Ama AI Chatbot, Campaigns or Email Marketing within your first 14 days with Cheerlink.

Will Cheerlink slow down my website?

No. Cheerlink is optimized for speed and SEO-friendly.

更新日志:

1.0.0