ClaimPress – Warranty, Return, Refund & Exchange for WooCommerce

Step 1: Configure Email Settings

1. Go to ClaimPress > Settings in WordPress admin
2. Enter your notification email address
3. Optionally set up a guest claim page (see below)
4. Click "Save Changes" Step 2: Enable ClaimPress Features on a Product
5. Go to Products and edit any product
6. Click the "ClaimPress" tab in the product data section
7. Choose which features to enable:
8. Warranty: Check "Enable" and set duration (e.g., "12 Months")
9. Exchange: Check "Enable" and set the exchange period
10. Return/Refund: Check "Enable" and set the return period
11. You can enable one, two, or all three features
12. Update the product Step 3: Test It
13. Place a test order on your site
14. Go to My Account > Claimable Products
15. File a test claim to see the workflow

1. Edit any WooCommerce product
2. Scroll to the Product data section
3. Click the "ClaimPress" tab
4. You'll see three sections: Warranty, Exchange, and Return/Refund
5. For Warranty:
6. Check "Enable"
7. Choose warranty type: Included (free) or Paid
8. Set the warranty duration (number) and period (days/weeks/months/years)
9. For paid warranties: Add warranty tiers with different prices
10. For Exchange:
11. Check "Enable"
12. Set the exchange period (e.g., "30 Days")
13. For Return/Refund:
14. Check "Enable"
15. Set the return period (e.g., "14 Days")
16. Click Update to save

Logged-in customers see a "Claimable Products" tab in their My Account page automatically. Customer Steps:

1. Login to their account
2. Go to My Account > Claimable Products
3. Click "File Claim" on any eligible product
4. Fill out the claim form (description, issue type)
5. Submit the claim They can track claim status in the same "Claimable Products" section.

Setup (one-time):

1. Create a new WordPress Page (e.g., "File a Claim")
2. Paste the [claimpress_guest_form] shortcode inside the page editor
3. Publish the page
4. Go to ClaimPress > Settings in your WordPress admin
5. Select this newly created page from the Guest Claim Page dropdown
6. Click Save Changes at the bottom of the screen
7. (Optional) Go to Appearance > Menus and add this page to your navigation menu! Guest Claim Process:
8. Customer visits your claim page
9. Enters Order ID and Email (must match order)
10. Selects the product from their order
11. Fills out claim description
12. Submits claim Guests receive email notifications automatically about their claim status.

If you are using ClaimPress Pro to charge processing/restocking fees for Returns or Exchanges, you may encounter situations where the return is your fault (e.g., the seller sent the wrong item). Customers can now check a box during the claim submission process stating: "I am requesting a fee waiver because the seller made a mistake." When they do this:

1. They are completely forced to upload proof (a photo of the wrong item).
2. The claim is submitted as Pending instead of "Pending Payment".
3. Admins get to review the proof in the backend before deciding to approve the free exchange, or decline the waiver and instantly send them a payment link for the standard fee!

Yes! Go to ClaimPress > Settings. Under the General Settings tab, look for Proof Attachments (File Upload). You can change this drop-down from "Optional" to "Required". This forces customers to attach an image or PDF file before they are allowed to submit any claim!

Method 1: Inline Status Update (Quick)

1. Go to ClaimPress > All Claims
2. Find the claim in the list
3. Use the status dropdown in that row
4. Click the save icon (checkmark) to update Method 2: Full Claim View
5. Go to ClaimPress > All Claims
6. Click on a claim title to view details
7. View all claim information and customer messages
8. Use "Claim Actions" meta box to send messages Filter Claims by Status: Use the dropdown filter above the claims list to show only:
9. Pending claims
10. In Progress
11. Approved
12. Rejected
13. Closed This helps you manage large numbers of claims efficiently!

Yes! When viewing any claim:

1. Scroll to the "Claim Actions" meta box
2. Type your message to the customer
3. Click "Send Message to Customer" The customer receives an email with your message and claim details.

Yes! ClaimPress enables shortcodes in widgets automatically. Steps:

1. Go to Appearance > Widgets
2. Add a Text or Custom HTML widget
3. Paste [claimpress_guest_form] in the widget
4. Save The claim form will appear in your sidebar/footer!

These are three independent features you can enable per product: Warranty: Covers repairs/replacements for defective items

• You can set duration (e.g., "12 months" or "1 year")
• Offers included (free) or paid warranty options Exchange: Allows customers to exchange for different size/color
• You can set the exchange period (e.g., "30 days") Return/Refund: Allows returns for refund
• You can set the return period (e.g., "14 days") You can enable all three, or just one! Each has separate duration settings.

Go to ClaimPress > Products to see a filterable list of all products that have:

• Warranty enabled
• Exchange enabled
• Return enabled This gives you a quick overview of your ClaimPress-enabled catalog!

Your Privacy is Our Priority! 🔒 ClaimPress includes an optional, opt-in analytics system that helps us improve the plugin. Here's everything you need to know: How It Works:

• When you activate ClaimPress, you'll see a friendly notice asking if you'd like to help us improve the plugin
• You can choose "Sure, I'm Happy to Help!" or simply dismiss the notice
• No data is ever sent without your explicit consent What We Collect (Only If You Opt-In):
• Site URL (to identify unique installations)
• WordPress version
• Plugin version
• Admin email (for support purposes only)
• Site language
• Plugin activation/deactivation timestamps What We DON'T Collect:
• ❌ Customer data or claim information
• ❌ Order details or transaction data
• ❌ Personal information from your customers
• ❌ Product details or pricing
• ❌ Any sensitive or confidential business data Your Control:
• You can opt-out anytime by simply dismissing the tracking notice
• Choosing "No" does not affect plugin functionality in any way
• All plugin features work identically whether you opt-in or not Why We Ask: Understanding how ClaimPress is used helps us build features YOU actually need and prioritize updates that matter most to our users.