AI Chatbot for WooCommerce – Conversell: No-Code Shopping Assistant & Multichannel Callbot
| 开发者 | conversell |
|---|---|
| 更新时间 | 2026年11月11日 19:28 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- 🎓 Train. In the Conversell app, add your knowledge sources: website pages, uploaded files, plain text and Q&A pairs. They are processed and indexed automatically.
- 🔌 Connect. Install this plugin and connect it to your Conversell bot from the plugin settings in your WordPress admin.
- 💬 Answer. When a visitor writes a message, the assistant retrieves the relevant passages from your Knowledge Base and writes its reply from them. This is why its answers reflect your content and not generic web content.
- 🤝 Hand off. If the request is out of scope, the conversation is routed to the human assistance contact you set in your workspace.
- 📈 Improve. Use the analytics dashboard and conversation review to see what visitors ask, then add the missing content to your Knowledge Base.
- Natural-language product search - Shoppers describe what they want ("a waterproof jacket for hiking under 100 EUR") instead of browsing menus and filters. No category tree, no filter sidebar, no exact keyword.
- Personalized product recommendations - Suggestions that respect the budget and requirements the shopper mentions, with the price and a link to the product page in the chat.
- Automatic catalogue sync - Your WooCommerce products are synchronised and indexed with your Knowledge Base once the plugin is connected. You do not re-upload anything when your catalogue changes.
- Product and policy answers - Shipping, returns, sizes, materials and other store questions are answered from your own information.
- Help at the moment of hesitation - Shoppers can ask on any page where the assistant is shown, without leaving the page they are on. The question gets answered where it is asked, not in a contact form.
- Knowledge Base AI - Train your assistant on websites, uploaded files, plain text and Q&A pairs. Sources are processed and indexed automatically when you add or update them.
- Answers grounded in your content - Services, pricing, policies, opening hours, documentation: visitors get answers from your own information.
- Natural-language understanding - Visitors write the way they speak instead of picking from a menu of canned options.
- 24/7 availability - Questions get answered outside business hours and across time zones.
- Human handoff - Out-of-scope conversations are routed to the human assistance contact set in your Conversell workspace.
- No-code setup - You build, train and manage the assistant in the Conversell app. No code or developer is needed.
- A personalized bot - Set your bot's name, avatar, language and tone, so it sounds like your brand and answers from your content.
- Fewer repetitive tickets - Common questions are handled automatically, so your team can spend its time on the conversations that need a person.
- Intents and training phrases - Give a few examples of how visitors ask for something, and the assistant recognizes the intent even when it is phrased differently.
- Three response formats - Reply with plain text, cards or media.
- Buttons and quick replies - Guide visitors to the next step with one tap, and send them into the next flow.
- Flows and Knowledge Base together - Flows cover the conversations you want to script. The Knowledge Base covers everything else.
- Online stores - Product discovery, recommendations, and shipping, returns and sizing questions. This is what it was built for.
- Small teams without a support desk - The store owner who answers the same five questions every evening, and would rather not.
- Service businesses and agencies - Questions about offers, pricing and availability, answered before the visitor leaves.
- Documentation and help centers - A large FAQ or knowledge base that visitors can search in plain language.
- Agencies with several clients - Assistants for multiple sites or brands. Multiple workspaces are available on higher plans.
- It answers from your content. Replies are based on your website, FAQs, policies, files and, on WooCommerce, your catalog. They are not based on a fixed decision tree or on generic web content.
- It understands free text. Visitors do not have to match a keyword or follow a menu.
- It sells as well as supports. Product search and recommendations are part of the assistant on WooCommerce. Most chat plugins do one or the other.
- You train it once. The Knowledge Base lives at workspace level, so the content you add can serve more than one assistant without being rebuilt.
- There is no API key to manage. You do not open an account with an AI provider, paste a secret key into WordPress or get billed per token by a third party. The AI is part of the plan.
- The free plan is a plan, not a countdown. 1,000 AI replies every month, renewed each billing cycle, with no trial clock and no credit card.
- Analytics dashboard - Each bot has a dashboard where you track performance and analyze visitor engagement.
- Conversation review - Team members with manager access can review conversations in the Conversell app (Starter plan and above).
- No training on your data - Site owner and visitor conversation content is never used to train foundation models. Conversell's AI providers are contractually required to process data only on documented instructions.
- GDPR-ready - Conversell acts as a data processor for visitor data and you remain the controller. Article 28 processing terms are built into its Privacy Policy.
- Encryption and access control - Data is encrypted in transit (TLS) and at rest, with role-based access control.
- Deletion on request, in the chat - A visitor can ask the assistant to delete their data, confirm with Yes or No, and the data is deleted.
- Limited retention - Conversation data is kept while your account is active, and deleted or anonymised after 12 months of inactivity.
- European company - Conversell SASU is based in Paris, France, and operates under French law.
- 🚀 Create your free account - sign up and manage your assistant in the Conversell app
- 🌐 Conversell website
- 💶 Plans and pricing
- ✉️ Talk to us
安装:
- WordPress 6.5 or later and PHP 7.4 or later.
- A Conversell account. A free plan is available and no credit card is required.
- WooCommerce is optional. It unlocks natural-language product search and recommendations.
- In your WordPress admin, go to Plugins > Add New Plugin.
- Search for "Conversell".
- Click Install Now, then Activate.
- Sign in to the Conversell app and create a workspace.
- Train your bot's Knowledge Base on your site content. On a WooCommerce site, add your product information as well.
- Set the human assistance contact email in your workspace settings so out-of-scope conversations reach your team.
- Optionally, create Flows to guide common conversations with text, cards, media, buttons and quick replies.
- In your WordPress admin, open the Conversell plugin settings and connect the plugin to your Conversell bot.
- Visit your site as a visitor, open the chat and test a few real questions before you share it with your audience.
- Start with the questions your team already answers every week, and check that each one has a clear answer in your Knowledge Base.
- Use Q&A pairs for questions that need one exact answer, such as return windows or delivery times.
- Keep policies and prices up to date. The assistant can only be as accurate as the content it is trained on.
- Review conversations regularly and add content for the questions that were handed off.
屏幕截图:
常见问题:
What is Conversell?
Conversell is a no-code platform for building, deploying and managing AI assistants for customer support and ecommerce sales. This plugin brings a Conversell assistant to your WordPress site.
Do I need WooCommerce?
Conversell is built for WooCommerce stores: product search, recommendations and catalogue sync are the core of it. The assistant also runs on a WordPress site without WooCommerce, answering from your Knowledge Base, but you get the most out of it on a store.
What is the Founding Stores offer?
The first 10 WooCommerce stores to join get 6 months on a paid plan at no cost, a one-hour setup session with our team to build the Knowledge Base and configure handover, a 30-minute check-in after 4 weeks, and a direct line to the team. Read the details and book your slot.
Do I need a Conversell account?
Yes. The assistant is built, trained and managed in the Conversell app. A free plan is available and no credit card is required to sign up.
Is there a free plan?
Yes. The Free plan includes 1,000 AI replies per month on the website widget, plus 1 workspace and 1 manager user, with "Powered by Conversell" branding. Paid plans add more replies, more team seats and more channels. See the current plans and pricing.
What is an AI reply?
An AI reply is a single response your bot generates to a visitor's message. Your monthly allowance resets at the start of each billing cycle.
What happens if I use all my AI replies?
If you regularly need more than your plan includes, you can upgrade in the Conversell app or contact sales for a Custom plan.
Can I build a chatbot without coding?
Yes. You train your assistant and build conversation Flows in the Conversell no-code platform, then connect it to your site from the plugin settings.
Can I personalize the chatbot?
Yes. You set the bot's name, avatar, language and tone in its settings, and you train it on your own content, so its answers reflect your store and your brand. On WooCommerce, its product suggestions also follow the needs and budget each shopper mentions.
Can I automate customer support?
Yes. The assistant answers common questions from your Knowledge Base, and Flows automate the repetitive requests you want answered the same way every time.
Is this just another chatbot?
No. A scripted chatbot follows a fixed tree of questions and answers. Conversell answers from the content you train it on, understands visitors writing in their own words, and on WooCommerce helps shoppers find products that match what they describe.
How does the assistant know about my site?
You train it on your own content in the Conversell app, and for each message it retrieves the relevant passages from that Knowledge Base and answers from them.
Which AI technology does Conversell use?
Conversell uses Google Gemini models to generate replies and a self-hosted Weaviate vector database to retrieve the relevant content from your Knowledge Base. It is not powered by ChatGPT.
Can visitors search for products conversationally?
Yes, on a WooCommerce site. Shoppers can describe what they are looking for in their own words, and the assistant searches for matching products and suggests relevant options.
What is a Flow, and do I need one?
A Flow is a guided conversation you design without code. You define an intent with a few training phrases and choose the response: plain text, cards or media, with buttons and quick replies. Flows are optional. The assistant already answers from your Knowledge Base without them.
Can visitors talk to a human?
Yes. When a request falls outside what the assistant can handle, the conversation is routed to the human assistance contact you set in your Conversell workspace settings.
Will the assistant always give correct answers?
The assistant answers from the content you provide, so keeping your Knowledge Base accurate and up to date matters. Like any AI system, it cannot be guaranteed error-free, which is why conversations it cannot handle are handed off to your team.
Will it replace my support team?
It is designed to take the repetitive questions off your team, not to replace it.
Is Conversell a multichannel chatbot? Does it include a callbot?
Yes. WhatsApp, Facebook Messenger, Instagram and the phone callbot are available on paid Conversell plans and are set up in the Conversell app. An Amazon Alexa channel is in beta.
Is Conversell GDPR compliant?
Conversell is built to be GDPR-ready. It acts as a processor for visitor data and you remain the controller, with Article 28 processing terms built into the Privacy Policy. Personal data may be processed outside the EEA; where this happens, safeguards such as the European Commission's Standard Contractual Clauses apply.
Can visitors delete their data?
Yes. A visitor can ask the assistant in the chat to delete their data, and it is deleted after a Yes/No confirmation. Formal privacy requests can be sent to privacy@conversell.ai.
Who owns the content I upload?
You do. You keep ownership of, and editorial responsibility for, the content you add to your Knowledge Base.
Can I cancel at any time?
Yes. There are no long-term contracts. You can stop by closing your Conversell account, and your data is then deleted or returned in line with the Privacy Policy.
Where can I get help?
Existing customers can contact support@conversell.ai. For sales and partnership questions, contact contact@conversell.ai or use our contact form. The team replies within 2 business days.
更新日志:
- Plugin Check fixes for the WordPress.org requirements.
- Initial release.