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Order Communication for WooCommerce - Order Chat & Customer Messages

开发者 devdiggers
更新时间 2026年10月23日 21:10
PHP版本: 7.4 及以上
WordPress版本: 7.1
版权: GPLv3 or later
版权网址: 版权信息

标签

customer support woocommerce chat customer messages order chat order messages

下载

1.0.0

详情介绍:

When a customer has a question about an order, it usually lands in your email inbox with no order number, gets forwarded around, and waits. You then search WooCommerce for the order, reply from your mail client, and hope the customer sees it. This WooCommerce order communication plugin gives every WooCommerce order its own private order chat. The customer writes from My Account > Orders > View, right under the order details. Your team answers from a dedicated Inbox in the WordPress admin, or straight from the order edit screen, with the customer and the order beside the messages. Customer messages stay with the order in your own database. There is no chat service to sign up for, no monthly fee and no widget loaded from another site. Want to see it first? Try the live demo. Quick links How the order chat works
  1. A customer opens an order in My Account and sends a message about it.
  2. Your team gets an email and the conversation moves to the top of the Inbox, with an unread count on the menu.
  3. You reply from the Inbox or the order screen. The customer gets an email with a button that opens the conversation.
  4. While the chat is open, new messages appear on both sides without reloading, and your own messages show a "Seen" tick once the other side has read them.
What the free plugin does

安装:

Automatic installation
  1. In your WordPress admin go to Plugins > Add New Plugin.
  2. Search for "Order Communication for WooCommerce".
  3. Click Install Now, then Activate.
Manual installation
  1. Download the plugin zip from WordPress.org.
  2. Go to Plugins > Add New Plugin > Upload Plugin and upload the zip.
  3. Activate the plugin.
After activating The setup wizard opens. Turn on order conversations and choose which emails to send, and you are done. Everything can be changed later under Order Communication > Configuration. Requirements

屏幕截图:

  • Dashboard with messages received, first response time and reply rate.
  • Customers chat about an order from the view order page in My Account.
  • The conversation box on the WooCommerce order edit screen.
  • General settings for allowed order statuses and closing conversations.
  • Chat colors and live updates.
  • Setup wizard.

升级注意事项:

1.0.0 First release.

常见问题:

How do customers message the store about an order?

They open the order in My Account > Orders > View and write in the chat under the order details. The Messages column in their orders list also links to it.

Where does my team reply to customer messages?

In the Inbox under Order Communication, or in the Order Communication box on the WooCommerce order edit screen. Both show the same conversation.

Can guests who checked out without an account use the chat?

No. The chat lives in My Account, so customers need to be logged in. If a guest later creates an account with the same email address and the order is linked to it, they can use the chat on that order.

Can customers send photos or files?

File sharing is part of Pro. In the free plugin, messages are text only.

Is this a live chat widget for my whole site?

No. Each conversation belongs to one WooCommerce order, which keeps post-purchase support tied to the right order. For pre-sale questions on product pages you would still use a contact form or a site-wide chat.

Do I need a Tidio, Crisp or WhatsApp account?

No. Messages are stored in your own WordPress database and sent with the WooCommerce mailer. No third party chat service is involved.

Do new messages show up without reloading the page?

Yes. An open chat checks for new messages every 15 seconds by default. You can change the interval under Configuration > Chat.

Can I stop customers writing on old or cancelled orders?

Yes. Under Configuration > General, choose the order statuses customers can write on. You can also close any single conversation from its header.

Can I change the email wording?

Yes. Under Configuration > Emails you can edit the subject, heading and message of the store and customer emails, use placeholders such as {customer_name} and {order_number}, and choose who receives the store alerts.

Does it work with HPOS?

Yes. The plugin supports WooCommerce High-Performance Order Storage and the classic orders table.

Will my conversations be kept if I upgrade to Pro?

Yes. Pro reads the same messages and settings. Activate Pro and the free plugin steps aside on its own.

Can I translate the plugin?

Yes. All text is translation ready, and a .pot file is included in the i18n folder.

更新日志:

1.0.0