Echo Knowledge Base - Documentation, FAQs, Chat & Smart Search
| 开发者 | echoplugins |
|---|---|
| 更新时间 | 2026年8月31日 00:12 |
| 捐献地址: | 去捐款 |
| PHP版本: | 5.6 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
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详情介绍:
Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.
默认情况下，设计现代而专业，插件提供广泛的自定义选项，使其能够与您的品牌形象完全对齐。.
免费 KB 功能
- Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar.
- Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.
- FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.
- Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more.
- Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.
- Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.
- Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you'll find the perfect look for your site.
- Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content.
- Glossary: Build a centralized dictionary of terms and definitions for your knowledge base.
- Glossary Terms - Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page.
- Glossary Index Shortcode and Block - Display an alphabetical index of all glossary terms on any page using the
[epkb-glossary-index]shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. - AI-Generated Glossary Terms (PRO) - Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology.
- Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content.
- Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.
- Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.
- AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
- AI Search: When users search, results show relevant KB articles plus an 'Ask AI' button to dive deeper with the same query.
- AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including:
- Tags Analysis - Optimize article tags and categories for better organization and SEO
- Readability Score - Evaluate content clarity and structure with AI assistance Learn more.
- Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results.
- Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content.
- Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments).
- Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup.
- AI Smart Search: Display intelligent search results with optional multi-panel sections
- User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms.
- Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources.
- AI 功能:
- Content Gap Analysis
- AI Quiz Generation - generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing
- Expand training to include notes, posts, pages, and custom post types
- Email Notifications for AI insights
- Human Agent Handoff – lets users escalate from AI to your support team
- Feedback Buttons – collect thumbs-up/down ratings on AI responses
- PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs
- PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI's knowledge beyond KB articles
- AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location
- Basic Layout - Clean and simple design
- Tabs Layout - Organized content in tabbed interface
- Drill Down Layout - Intuitive navigation through categories
- Classic Layout - Traditional documentation style
- Category Focused Layout - Highlight your main categories
- Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor.
- Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop.
- SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines.
- Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need.
- Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information.
- Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages.
- Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices.
- Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page).
- Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites.
- Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure.
- Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets.
- Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles.
- 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles.
- One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look.
- Endless Customization: Further tweak colors, fonts, and styles to match your brand.
- Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration.
- Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more.
- User-Friendly: Designed for ease of use – no coding required and a gentle learning curve.
- All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin.
- Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box.
- Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs.
- Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions.
- Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!).
- Global Ready: Translate your documentation and serve users in any language with full multilingual support.
安装:
使用 Echo 知识库快速入门，简单易用。请选择最适合您的安装方法：
选项 1：从 WordPress 仪表盘安装（推荐）
- 登录到您的 WordPress 管理后台
- 前往 插件 → 新增插件
- 搜索 "Echo 知识库"
- 在插件旁边点击 "现在安装"
- 安装完成后，点击 "启用"
- 可选：在知识库 → KB 配置中配置您的知识库设置
- 下载插件 ZIP 文件（echo-knowledge-base.zip）
- 将 ZIP 文件解压到您的计算机
- 使用 FTP 客户端连接到您的 Web 服务器
- 前往 WordPress 插件目录 (/wp-content/plugins/)
- 上传 'echo-knowledge-base' 文件夹
- Log in to your WordPress admin panel
- 前往插件 → 已安装的插件
- 找到“Echo 知识库”并点击“激活”
- Optional: Configure your knowledge base settings in Knowledge Base → KB Configuration
- Create Your First Article:
- Go to Knowledge Base → Add New Article.
- 使用 WordPress 编辑器撰写内容（可包含文本、图片、视频等）。.
- 为本文档分配一个或多个分类以进行组织。.
- 发布文档。.
- Set Up Your Knowledge Base Layout:
- Go to Knowledge Base → KB Configuration.
- 选择一个适合您站点的布局设计（Basic、Tabs 等）。.
- 自定义颜色、字体和样式以匹配您的品牌形象。.
- 配置导航选项（例如，启用面包屑、搜索栏、目录等）。.
- Add Quizzes (Optional):
- Enable the Quizzes feature in your KB settings if it is not already enabled.
- Open Knowledge Base → Quizzes and link a quiz to one of your published KB articles.
- Add custom multiple-choice or true/false questions, or generate a draft with AI when available, then publish the quiz to display it below the article.
- Add AI Features (Optional):
- 在 AI 设置中输入您的 OpenAI API 密钥（此密钥用于启用 AI 聊天机器人和 AI 搜索功能）。.
- 配置完成后，您的 AI 聊天机器人将出现在前端，搜索结果页将显示选项“向 AI 提问”。.
- 在编辑器中使用 AI 写作助手以帮助创建或改进文章（例如，检查语法或生成提纲）。.
屏幕截图:
常见问题:
常见问题
Q: Is Echo Knowledge Base compatible with my WordPress theme? A: Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed. Q: How can I customize the appearance of my knowledge base? A: You have multiple options to customize the look and feel:
- 从 26 款预设的专业设计与布局中选择。.
- Adjust colors, fonts, and other style settings in Knowledge Base → KB Configuration (no coding needed).
- 在前端可视化自定义器或 Gutenberg 块中实时查看更改。.
- 如需进行高级调整，请在您的主题中添加自定义 CSS 或覆盖模板文件。.
- Works with RTL languages out of the box for proper right-to-left text display.
- Fully compatible with WPML and Polylang for managing multi-language documentation.
- Tested with GTranslate and similar plugins for automatic translation.
- 您还可以为尚未包含的任何语言添加您自己的翻译文件（.po/.mo）。.
- Add custom multiple-choice or true/false questions.
- Include answer explanations for better learning and onboarding.
- Publish quizzes to show them below the source article on the frontend.
- With AI Features Pro, generate a quiz draft from an article and refine it before publishing.
AI Features
Q: What AI features are included? A: Our AI integration provides:
- AI-powered chatbot – Provides instant Q\&A using your knowledge base content.
- AI-enhanced search – Offers direct answer suggestions on your search results page via the "Ask AI" feature.
- AI Content Analysis (PRO) – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations.
- Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation).
- Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.
- Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base → AI Settings.
- 启用您想要的 AI 功能（类似 ChatGPT 的聊天机器人、搜索集成、写作辅助）——它们应立即开始使用您现有的内容。.
- (Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers.
Support & Updates
Q: How can I get help if I need support? A: We’re here to help! You can:
- Check our Documentation for guides and troubleshooting tips.
- Contact us via our Contact Us form – our support team typically responds quickly.
- Watch our video tutorials on YouTube for visual guides.
- 在 WordPress.org 的插件支持论坛发布帖子——我们会监控并在那里提供帮助。.
- 新功能与改进（我们喜欢添加用户请求的功能！）.
- 提升加载速度和可扩展性的性能改进。.
- 修复错误并进行调整，确保插件顺利运行。.
- 在必要时提供安全补丁，以确保您的知识库安全。.
- 针对最新 WordPress 版本或第三方插件的兼容性更新。.
专业功能
Q: What features are included in the Pro version? A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons:
- AI Content Analysis: Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation.
- AI Smart Search: Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site.
- AI Quiz Generation: Generate quiz drafts from KB articles with AI, then fine-tune the title, intro, questions, answers, and explanations before publishing.
- Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation.
- Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups).
- Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools.
- Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps).
- Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content.
- Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB.
- Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration.
- Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles.
更新日志:
17.214.0
Release Date: Aug 29, 2026
- Update: Latest GPT and Gemini models
- Update: Add-ons page is now opened from the Add-ons tab on the Configuration page
- Fix: AI Chat no longer shows error details to non-admin users
- Fix: Cleanup and minor fixes
- New: Quizzes - save submitted quiz results and display them in a new admin tab
- Update: WordPress 7.1
- Fix: Cleanup and minor fixes
- Update: Renamed "Search Box Width" setting to "Article Page Width" and moved it into the Article Content group
- Fix: Table of Contents links now scroll to the correct heading when duplicate heading anchors are saved into article content by page builders like Divi
- Fix: Glossary now works with Multiple Knowledge Bases on knowledge bases other than the first one
- Fix: Security Enhancement
- Fix: Cleanup and minor fixes
- Fix: Cleanup and minor fixes
- Fix: Google API Key Change
- New: AI Chat copy button
- Update: WordPress 7.0
- Fix: Cleanup and minor fixes
- New: Quizes notification email
- Fix: Cleanup and minor fixes
- New: Optional "Continue in AI Chat" button for AI Search answers when AI Chat is available on the page
- Update: AI model management improvements, including Gemini updates, automatic default model detection, and custom model selection fixes
- Update: AI Chat History now records conversations and errors more reliably
- Update: AI Training Data sidebar improvements and a clearer reconciliation flow
- Fix: Cleanup and minor fixes
- New: Quizzes - added colors and text settings
- New: Presets for Layouts
- New: Layout settings
- New: Sidebar cursor highlight
- Fix: Cleanup and minor fixes
- New: Quizzes
- New: Presets for Basic Layout
- New: Layout settings
- New: Agent Handover - added an optional contact number (PRO)
- Fix: Cleanup and minor fixes
- Update: PDF improvements (PRO)
- Update: other improvements
- Fix: Cleanup and minor fixes
- New: PDF to Articles - upload and convert PDF files into KB articles with basic or AI-structured formatting (PRO)
- New: Media Library support for PDF uploads (PRO)
- Update: empty or missing content now marked as Skipped
- Update: various improvements
- Fix: Cleanup and minor fixes
- Update: AI Training Data - make Validate & Fix feature optional
- Update: improve glossary matching
- Fix: Cleanup and minor fixes
- New: Glossary Index shortcode and block - display an alphabetical index of all glossary terms with letter navigation
- New: AI Chat Access Control - restrict AI Chat by login status or WordPress user roles, with per-location settings (PRO)
- Fix: Cleanup and minor fixes
- New: Glossary - add terms with definitions that are automatically highlighted in articles with interactive tooltips
- New: AI-generated glossary terms - automatically generate terms and definitions from your KB content
- New: PDF to Notes - upload PDFs and convert them into AI training notes (PRO)
- Fix: Improved access permission checks for Tools
- Fix: Cleanup and minor fixes
- New: AI Chat with sources
- New: AI Chat can now be expanded/collapsed
- New: AI Chat analytics (PRO)
- New: AI Smart Search shortcode customization attributes (title, placeholder, button)
- Update: prompt per provider
- Update: Gemini default parameters
- Fix: Cleanup and minor fixes
- New: Advanced Search can search FAQs (PRO)
- Update: AI Notes improvements
- Fix: Cleanup and minor fixes
- New: Article Index Block
- New: AI Chat - human agent handoff for escalation to support team (PRO)
- New: AI Chat - feedback buttons for thumbs-up/down ratings on AI responses (PRO)
- Update: WCAG Accessibility Fixes
- Update: new ChatGPT and Gemini models
- Fix: Cleanup and minor fixes
- New: All Notes admin screen for AI Training Data
- Update: AI Smart Search prompts are now customizable
- Update: AI Chat History improvements
- Fix: Gemini - make AI aware of conversation history
- Fix: Cleanup and minor fixes
- UPDATE: AI UI improvements
- NEW: size of Matching Articles section in AI Smart Search
- NEW: AI Chat - background colors for user question and AI reply
- Fix: Cleanup and minor fixes
- NEW: Google Gemini model support for AI Chat and AI Search - around 50% faster!
- UPDATE: AI Smart Search - remove auto complete and reposition returned results
- UPDATE: WordPress 6.9 compatibility
- Fix: Cleanup and minor fixes
- NEW: Multiple Training Data collections for AI Chat and AI Search
- NEW: AI Smart Search - multiple sections, customizable layout, shortcode (AI Features PRO)
- NEW: AI Smart Search shortcode
- NEW: AI Smart Search block
- Update: Added support for GPT 5.1 model
- Fix: Cleanup and minor fixes
- Update: new language translations
- Fix: Cleanup and minor fixes
- Fix: Cleanup and minor fixes
- NEW: Content Analysis - Tags Analysis, Readability Analysis, Gap Analysis (PRO)
- UPDATE: Analytics - filters, new analytics data
- Fix: Cleanup and minor fixes
- Fix: Ordering Wizard
- Update: AI Chat - display on selected pages only
- Update: AI Search - Ask AI new configuration
- Update: removed legacy non-modular mode
- Update: Sync between KB Template setting and Page Template
- Fix: Cleanup and minor fixes
- Update: AI Behavior now with fastest, smartest and balanced options
- Update: Adding FAQs to FAQ Group now with search and sorting
- Fix: Cleanup and minor fixes
- New: Email notifications for AI Chat and Search (Pro)
- Update: vote on AI features
- Update: AI Chat and AI Search improvements
- Fix: Cleanup and minor fixes
- New: AI Search fixes and improvements
- New: AI Chat fixes and improvements
- Update: RTL support improvements
- Fix: Cleanup and minor fixes
- New: AI Search - limited beta
- New: AI Chat - limited beta
- Fix: Cleanup and minor fixes
- New: AI Search - coming soon
- New: AI Chat - limited beta
- Fix: Cleanup and minor fixes
- New: AI Search - answer user questions using AI Chat
- New: AI Chat - user can ask questions and get answers from your Knowledge Base
- Fix: Cleanup and minor fixes
- Update: FAQs toggle for public/private visibility
- Update: Archive Page toggle to use KB Main Page or Article Page search settings
- Update: various minor improvements
- Fix: Cleanup and minor fixes
- Update: Frontend Editor can be now turns on and off
- Update: various minor improvements
- Fix: Cleanup and minor fixes
- Fix: Cleanup and minor fixes
- New: Frontend Editor for KB Main Page, Article Page and Category Archive Page
- New: Sticky sidebar
- Fix: Cleanup and minor fixes
- Update: FAQ admin pages improvements
- Fix: Cleanup and minor fixes
- Fix: Legacy search box fix
- New: Sub category designs for Classic Layout
- Update: FAQ Shortcode generation
- Fix: Cleanup and minor fixes
- New: AI Chat integration initial release
- Update: Add label for Advanced Search highlight for Articles
- Fix: Cleanup and minor fixes
- Fix: Cleanup and minor fixes
- Fix: Cleanup and minor fixes
- NEW: Grid Layout block (PRO)
- NEW: Sidebar Layout block (PRO)
- Fix: Cleanup and minor fixes
- NEW: Category slug setting
- NEW: Tag slug setting
- NEW: Advanced Search block (PRO)
- Fix: Cleanup and minor fixes
- NEW: Tabs layout row setting
- Fix: Cleanup and minor fixes
- NEW: Search block
- NEW: Basic Layout block
- NEW: Tabs Layout block
- NEW: Drill Down Layout block
- NEW: Category Focused Layout block
- NEW: Classic Layout block
- NEW: FAQs block
- NEW: Articles List block
- NEW: KB Block Template
- Mobile article view improvements
- Fix: Cleanup and minor fixes See changelog.txt for older changelog