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AI Powered Knowledge Base Documentation, Articles and FAQ with AI Chat, AI Search, and Import/Export

开发者 echoplugins
更新时间 2025年10月14日 06:28
捐献地址: 去捐款
PHP版本: 5.6 及以上
WordPress版本: 6.8
版权: GPLv3 or later
版权网址: 版权信息

标签

faq ai chatbot documentation knowledge base

下载

7.5.0 7.6.0 7.7.0 8.1.0 12.0.1 8.1.1 6.4.0 6.7.0 6.8.0 7.0.1 7.0.3 7.1.0 7.2.0 7.2.1 7.3.0 7.3.1 9.20.0 7.0.2 7.4.0 12.11.2 8.0.0 11.0.0 12.41.0 15.0.1 15.312.0 15.400.0 15.0.0 8.2.0 8.2.2 8.3.0 13.51.0 8.2.1 8.4.0 8.0.1 11.1.0 7.0.0 9.12.0 11.31.0 9.0.1 9.0.2 4.0.0 6.9.0 9.1.0 9.10.0 9.11.0 9.2.0 9.2.1 5.0.0 9.3.0 13.10.0 9.21.0 12.11.0 12.42.1 13.40.0 12.20.0 9.0.0 11.0.1 10.1.0 10.2.0 11.30.0 11.30.1 11.20.0 13.20.0 15.210.0 11.40.1 11.41.0 11.30.2 11.42.0 11.40.0 12.11.1 12.31.0 12.31.1 12.21.0 12.0.0 15.111.0 15.311.0 12.30.1 12.32.0 12.33.0 12.40.0 13.11.0 12.30.0 12.42.0 13.52.1 13.60.0 14.0.0 13.30.0 13.41.0 13.52.0 14.0.1 14.1.0 12.43.0 14.0.3 10.0.0 15.200.0 15.220.0

详情介绍:

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It has built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE AI FEATURES FREE KB FEATURES PRO KB FEATURES See the official website for more details on Pro features. 🚀 AI Chat - Turn Your Knowledge Base into a 24/7 Support Pro Transform your knowledge base into an intelligent chatbot that provides instant, accurate answers to user questions. AI Chat can answer questions by drawing on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source you choose, essentially serving as a chatbot on your site. 73% fewer repeat tickets (our own numbers) – After enabling AI Chat, we saw a 73% drop in repetitive questions. Response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It AI-Powered Search Integration Not only does Echo Knowledge Base offer an interactive chatbot, it also supercharges your site’s search. When users perform a search, they’ll see the usual article results alongside an option to “Ask AI” the same question. This means visitors can get immediate, concise answers from your content – without ever leaving the search page. It’s like giving your search bar the power of a support agent, helping users find what they need faster than ever. Result: fewer repetitive support tickets and unanswered questions, happier users, and a support team free to focus on high-value work that moves your business forward. Bring the latest OpenAI models (GPT-5, GPT 4.1) to WordPress. For detailed setup instructions, visit our AI Integration Guide. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: See our comprehensive documentation here ⭐ ADDITIONAL FEATURES ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers. Stay tuned – we have many more exciting features (including additional AI tools and even more advanced chatbot capabilities) coming in the next few months! _____
💡 GO FURTHER WITH ADD-ONS PRO Bundle See our PRO Bundle. Content Protection with Access Manager Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups. AI Features AI Features enhances your WordPress site with advanced AI training from posts, pages, custom post types, and private notes, plus smart daily email notifications summarizing AI Chat and Search activity. Learn More. Unlimited Knowledge Bases Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More. Elegant Layouts Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More. Advanced Search Enhance users search experience and view search analytics including popular searches and no results searches. Learn More. Article Rating and Feedback Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More. Widgets Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your documentation, sidebars and pages. Learn More. Custom Links for PDFs and More Set Articles to link to PDFs, pages, posts and websites. Learn More. Articles Import and Export Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.
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⭐ BLOCKS ⭐
KNOWLEDGE BASE SEARCH The Knowledge Base Search block allows users to search for articles within your documentation. Customize the search bar's appearance and functionality. KNOWLEDGE BASE BASIC LAYOUT The Basic Layout offers a user-friendly grid format for viewing categories, subcategories, and articles. Expand and collapse article lists for easy navigation. KNOWLEDGE BASE TABS LAYOUT The Tabs Layout clearly organizes top categories for subject-specific browsing. Within each tab, you can find related articles and subcategories. KNOWLEDGE BASE DRILL DOWN LAYOUT The Drill Down Layout helps you navigate extensive documentation with ease. Click on top categories to progressively reveal articles and subcategories. KNOWLEDGE BASE CATEGORY FOCUSED LAYOUT The Category Focused Layout resembles the Basic Layout but also displays the number of articles beside each category name. KNOWLEDGE BASE CLASSIC LAYOUT The Classic Layout offers a simple, compact view of top-level categories. Click to expand each category and view its associated articles and subcategories. KNOWLEDGE BASE FAQS The FAQs block allows you to add frequently asked questions to your documentation. Use the shortcode to display FAQs on any page. KNOWLEDGE BASE FEATURED ARTICLES The Featured Articles block displays popular articles on the Knowledge Base Main Page. Customize the number of articles and their appearance within your documentation. KNOWLEDGE BASE SIDEBAR LAYOUT (PRO) The Sidebar Layout features a navigation sidebar alongside articles on both the Knowledge Base (KB) Main Page and KB Article Pages. KNOWLEDGE BASE GRID LAYOUT (PRO) The Grid Layout presents top categories along with the count of articles in each. Clicking on a category navigates the user to either an article page or a category archive page. KNOWLEDGE BASE RESOURCE LINKS (PRO) The Resource Links block allows you to add links to external resources - such as PDFs, videos, and websites - within your documentation. KNOWLEDGE BASE ADVANCED SEARCH (PRO) Enhance the user search experience while tracking analytics, including insights into popular queries and searches that yield no results. _____
⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ The Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More ✅ The Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.
Credits This plugin makes use of the following resources:

安装:

Getting started with Echo Knowledge Base is quick and easy. Choose the installation method that works best for you: Option 1: Install from WordPress Dashboard (Recommended)
  1. Log in to your WordPress admin panel
  2. Navigate to Plugins → Add New
  3. Search for "Echo Knowledge Base"
  4. Click "Install Now" next to the plugin
  5. After installation completes, click "Activate"
  6. Optional: Configure your knowledge base settings in Knowledge Base → KB Configuration
Option 2: Manual Installation via FTP
  1. Download the plugin zip file (echo-knowledge-base.zip)
  2. Extract the zip file to your computer
  3. Connect to your web server using an FTP client
  4. Navigate to your WordPress plugins directory (/wp-content/plugins/)
  5. Upload the 'echo-knowledge-base' folder
  6. Log in to your WordPress admin panel
  7. Go to Plugins → Installed Plugins
  8. Find "Echo Knowledge Base" and click "Activate"
  9. Optional: Configure your knowledge base settings in Knowledge Base → KB Configuration
Quick Start Guide After activation, here’s how to build your knowledge base in minutes:
  1. Create Your First Article:
  2. Go to Knowledge Base → Add New Article.
  3. Write your content using the WordPress editor (you can include text, images, videos, etc.).
  4. Assign one or more categories to organize the article.
  5. Publish the article.
  6. Set Up Your Knowledge Base Layout:
  7. Go to Knowledge Base → KB Configuration.
  8. Choose a layout design (Basic, Tabs, etc.) that fits your site.
  9. Customize colors, fonts, and style to match your branding.
  10. Configure navigation options (for example, enable breadcrumbs, search bar, table of contents, etc.).
  11. Add AI Features (Optional):
  12. Enter your OpenAI API key in the AI settings (this key is needed to enable AI Chatbot and AI Search features).
  13. Once configured, your AI Chatbot will be live on the front-end and the “Ask AI” option will appear on search result pages.
  14. Use AI writing assistance in the editor to help create or improve articles (e.g., check grammar or generate an outline).
For detailed setup and configuration instructions, please visit our Documentation.

屏幕截图:

  • Article Page features: breadcrumb, back button, print button, Table of Content, widgets, and more
  • Category Archive Page example
  • Frequently Asked Questions shortcode and module examples
  • AI Chat Dialog
  • AI Search results with "Ask AI" button
  • AI Training Data selection and Knowledge Base Sync
  • Basic Layout example with images
  • Classic Layout example
  • Drill Down Layout example
  • Categories Focused Layout example with icons
  • Tabs Layout example with images
  • Analytics
  • Content Analysis
  • Article Index Directory Shortcode
  • PRO version: Access Manager to restrict access to knowledge base content

常见问题:

General Questions

Q: Is Echo Knowledge Base compatible with my WordPress theme? A: Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed. Q: How can I customize the appearance of my knowledge base? A: You have multiple options to customize the look and feel:

  • Choose from 26 pre-made professional designs and layouts.
  • Adjust colors, fonts, and other style settings in Knowledge Base → KB Configuration (no coding needed).
  • Use the front-end visual customizer or Gutenberg blocks to see changes in real time.
  • For advanced tweaks, add custom CSS or override the template files in your theme.
Q: Does the plugin support multilingual sites? A: Yes! Echo Knowledge Base is built with internationalization in mind:
  • Works with RTL languages out of the box for proper right-to-left text display.
  • Fully compatible with WPML and Polylang for managing multi-language documentation.
  • Tested with GTranslate and similar plugins for automatic translation.
  • You can also add your own translation files (.po/.mo) for any language not already included.

AI Features

Q: What AI features are included? A: Our AI integration provides:

  • AI-powered chatbot – Provides instant Q\&A using your knowledge base content.
  • AI-enhanced search – Offers direct answer suggestions on your search results page via the “Ask AI” feature.
  • Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation).
  • Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.
Q: How do I set up the AI features? A: Setting up AI features is quick and easy:
  1. Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base → AI Settings.
  2. Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content.
  3. (Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers.
(For more details, see our AI Integration Guide in the documentation.) Q: What OpenAI / ChatGPT models do you support? A:** We currently support ChatGPT‑compatible models — gpt-5, gpt-5-nano, and gpt-4.1-mini — selected for their strong performance and reliability.

Support & Updates

Q: How can I get help if I need support? A: We’re here to help! You can:

  • Check our Documentation for guides and troubleshooting tips.
  • Contact us via our Contact Us form – our support team typically responds quickly.
  • Watch our video tutorials on YouTube for visual guides.
  • Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well.
Q: How often is the plugin updated? A: We release regular updates to keep the plugin improving. Updates often include:
  • New features and enhancements (we love adding user-requested features!).
  • Performance improvements for faster load times and better scalability.
  • Bug fixes and tweaks to ensure the plugin runs smoothly.
  • Security patches when necessary, to keep your knowledge base safe.
  • Compatibility updates for the latest WordPress versions or third-party plugins.
You can safely update via the WordPress dashboard whenever a new version is available.

Pro Features

Q: What features are included in the Pro version? A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons:

  • Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation.
  • Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups).
  • Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), and access upcoming AI tools like automatic glossary generation and article analysis (coming soon).
  • Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps).
  • Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content.
  • Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB.
  • Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration.
  • Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles.
For a full comparison and pricing, visit our Pricing Page. The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence!

更新日志:

15.400.0 Release Date: Oct 13, 2025 15.312.0 Release Date: Sept 23, 2025 15.311.0 Release Date: Sept 22, 2025 15.220.0 Release Date: Sept 8, 2025 15.210.0 Release Date: Aug 28, 2025 15.200.0 Release Date: Aug 16, 2025 15.111.0 Release Date: Aug 3, 2025 15.0.1 Release Date: July 13, 2025 15.0.0 Release Date: July 6, 2025 14.1.0 Release Date: June 28, 2025 14.0.3 Release Date: June 16, 2025 14.0.1 Release Date: June 8, 2025 14.0.0 Release Date: June 8, 2025 13.60.0 Release Date: May 12, 2025 13.52.1 Release Date: Apr 24, 2025 13.52.0 Release Date: Apr 21, 2025 13.51.0 Release Date: Mar 23, 2025 13.41.0 Release Date: Mar 15, 2025 13.40.0 Release Date: Feb 23, 2025 13.30.0 Release Date: Feb 14, 2025 13.20.0 Release Date: Jan 24, 2025 13.11.0 Release Date: Jan 4, 2025 13.10.0 Release Date: Dec 7, 2024 12.43.0 Release Date: Nov 10, 2024 12.42.1 Release Date: Oct 13, 2024 12.42.0 Release Date: Oct 5, 2024 12.41.0 Release Date: Sept 28, 2024 12.40.0 Release Date: Sept 21, 2024 12.33.0 Release Date: Sept 14, 2024 12.32.0 Release Date: Sept 3, 2024 12.31.1 Release Date: Aug 1, 2024 12.31.0 Release Date: July 7, 2024 12.30.1 Release Date: June 10, 2024 12.30.0 Release Date: May 27, 2024 12.21.0 Release Date: May 11, 2024 12.20.0 Release Date: Apr 27, 2024 12.11.2 Release Date: Apr 5, 2024 12.11.0 Release Date: Mar 24, 2024 12.0.1 Release Date: Mar 8, 2024 12.0.0 Release Date: Mar 8, 2024 11.42.0 Release Date: Feb 25, 2024 11.41.0 Release Date: Feb 25, 2024 11.40.1 Release Date: Feb 16, 2024 11.40.0 Release Date: Feb 10, 2024 11.31.0 Release Date: Jan 6, 2024