Easy Digital Downloads - Omnidesk Support

Easy to configure Single Sign On with Omnidesk’s Remote Authentication lets your users submit tickets, check their progress and add their thoughts to the community forum without ever having to login to Omnidesk. Just add the [edd_omnidesk] shortcode to your support page, enter your API login credentials in the Easy Digital Downloads Settings -> Extensions tab under “Omnidesk” and you are ready to go! If a user is logged in, when they access your support page, they will be automatically redirected to your Omnidesk landing page. If they are not logged in, it will load the support page, where you can include information about needing to be logged in.

For an automatic installation through WordPress:

1. Go to the 'Add New' plugins screen in your WordPress admin area
2. Search for 'Easy Digital Downloads - Omnidesk Support'
3. Click 'Install Now' and activate the plugin

For a manual installation via FTP:

1. Upload the addthis folder to the /wp-content/plugins/ directory
2. Activate the plugin through the 'Plugins' screen in your WordPress admin area

To upload the plugin through WordPress, instead of FTP:

1. Upload the downloaded zip file on the 'Add New' plugins screen (see the 'Upload' tab) in your WordPress admin area and activate.

1.3

• Fixed an incorrect API URL.
• Fixed a problem with incorrect timestamps.

1.0

• Initial release