Emma – AI Receptionist & Answering Service for Phone, Messaging & Website Chat
| 开发者 | stimhaus |
|---|---|
| 更新时间 | 2026年11月13日 15:00 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- Calls come in while you are with a customer, and nobody picks up.
- The same questions come back all day: opening hours, prices, address, availability.
- Your website gets visits at night and on Sundays, when nobody is there to answer.
- On your website: a small chat bubble appears in the corner of every page. Visitors ask, Emma answers.
- On WhatsApp: a visitor can start on your site and continue on WhatsApp.
- On the phone (Full plan): Emma picks up your calls day and night, takes and manages bookings, passes messages on to you via WhatsApp, and every call is transcribed.
- In your customer's language: Emma answers in the language your customer writes or speaks.
- Bookings (Pro and Full): Emma takes and manages your customers' bookings, syncs with your calendar and sends a confirmation to the customer. On Light, Emma answers questions and tells customers how to reach you.
- Takeaway orders (Pro and Full): Emma takes your customers' takeaway orders.
- Your own Emma WhatsApp number (Pro and Full).
- Nothing goes live without your approval: Emma shows you what she will tell your customers, and you approve it.
- Read every conversation in your Stimhaus dashboard and reply yourself when you want.
- On Pro and Full, the day's summary every morning by e-mail.
- Hair salons, barbers, beauty and spas: hours, prices, bookings, by chat and by phone.
- Restaurants and cafés: opening hours, menu questions, bookings and takeaway orders.
- Practices (dentists, physiotherapists, vets and more): opening hours, address, appointments.
- Shops and WooCommerce stores: product questions, delivery, opening hours.
- Web agencies and freelancers: add Emma to the WordPress sites you build for your clients; each business activates its own Emma.
- Light: 90 days free, then 19 USD/month. No credit card. The Emma bubble on your website, Emma WhatsApp, answers about prices, opening hours, address and useful details, in your customer's language, day and night, 100 customer messages per month. We let you know 30 days before the free period ends; cancel at no cost.
- Pro: 49 USD/month. Everything in Light, plus your dedicated Emma WhatsApp number, unlimited messages, bookings taken and managed, takeaway orders, calendar sync, confirmations to the customer, marketing campaigns to your customers that you switch on, and the day's summary every morning by e-mail.
- Full: 99 USD/month, first month free. Everything in Pro, plus Emma on the phone, day and night: she takes and manages bookings by phone, passes messages on via WhatsApp, and every call is transcribed.
安装:
- Install and activate the plugin.
- Open Settings → Emma by Stimhaus and click Activate Emma on WhatsApp: WhatsApp opens with a message ready to send (about 2 minutes). Emma asks a few short questions (business name, city, e-mail, website) and shows you what she will tell your visitors.
- Once you have confirmed with Emma, come back to Settings → Emma by Stimhaus and click Check. Emma appears on your website. You can also paste the code Emma sends you on WhatsApp and click Save.
屏幕截图:
常见问题:
What is an AI receptionist?
An assistant that answers your customers for you: questions about your hours, prices and address, bookings, messages. Emma does it on your website, on WhatsApp and, on the Full plan, on the phone.
Can I try Emma before installing?
Yes. Open stimhaus.ai, tap Answer on the ringing phone and talk to her, for free, from your browser (microphone needed).
Can Emma answer my phone?
Yes, on the Full plan (99 USD/month, first month free). Emma answers the calls to your Emma number day and night. You can forward your usual number to her: the forwarding codes are in your dashboard. Phone availability depends on your country: ask us before you subscribe.
Is Emma a virtual receptionist or an answering service?
Both. Emma answers your customers' questions like a receptionist (hours, prices, address, services), on your website and on WhatsApp, and on the Full plan she answers your phone. Unlike a human answering service, she is there day and night, in your customer's language.
Which WhatsApp number does Emma use?
On Light, Emma answers from the shared Stimhaus WhatsApp number. On Pro and Full, your business gets its own dedicated WhatsApp number.
Do I need a Stimhaus account?
Yes. You activate Emma on WhatsApp, in about 2 minutes, from the plugin settings (one click) or from stimhaus.ai. She then sends you your code, which the plugin fetches for you when you click Check, or which you can paste yourself.
What is the activation link?
When you click Activate Emma on WhatsApp in the plugin settings, the plugin creates a random token (32 letters and digits), keeps it on your site and puts it in the pre-filled WhatsApp message. It contains no personal data, is valid for 7 days and is used once. When you click Check, the plugin sends this token to Stimhaus to fetch your Emma code. It is deleted when the plugin is uninstalled.
How much does it cost?
Light: 90 days free, then 19 USD/month, no credit card. Pro: 49 USD/month. Full: 99 USD/month, first month free. No commitment.
Which languages does Emma speak?
Emma answers in your customer's language: they write or speak in their language, she answers in the same one.
Can Emma take bookings?
On Pro and Full, yes: Emma takes and manages your customers' bookings, syncs with your calendar and sends a confirmation to the customer. On Light, Emma answers questions and tells customers how to reach you.
Does Emma read my WordPress pages?
No. Emma answers with what you tell her (hours, services, prices, address and more). This keeps her answers exactly as you want them.
Where do I change what Emma says?
Send her a WhatsApp message: your hours, services and prices are updated right away. On Pro and Full, you can also use the Configure Emma button in your dashboard.
Will Emma say things I did not approve?
Nothing goes live without your approval: Emma shows you what she will tell your customers, and you approve it.
Does it work with WooCommerce?
Yes, the bubble works on WooCommerce stores like on any WordPress site. Emma answers with what you tell her about your products, prices and delivery.
Does the plugin slow down my site?
The bubble is loaded at the end of the page (deferred), after your content.
I build websites for clients. Can I add Emma for them?
Yes. Install the plugin on each client's site; each business activates its own Emma and pastes its own code.
Can I cancel?
Yes, at any time, at no cost. On Light, we let you know 30 days before the free period ends.
Where do I get help?
Ask your question in the support forum of this plugin, or write to admin@stimhaus.ch.
How do I remove Emma?
In Settings → Emma by Stimhaus, tick "Remove Emma from my website" and click Save, or deactivate the plugin.
更新日志:
- Listing text: clearer description of what you can change from WhatsApp on each plan, and new questions in the FAQ. No change to how the plugin works.
- After Check, Save or Remove, the plugin clears the page cache of the common cache plugins (WP Super Cache, WP Rocket, W3 Total Cache, WP Fastest Cache, LiteSpeed Cache, SiteGround Optimizer, Autoptimize, Cache Enabler) when they are installed, so the bubble shows up right away. The notice now also says to clear the cache if needed.
- Links now point to the new stimhaus.ai home page (stimhaus.ai/en).
- Activate Emma in one click: from the plugin settings, open WhatsApp with a message ready to send, confirm with Emma, then click Check and the plugin fetches your Emma code. Pasting the code still works.
- First version: adds the Emma chat bubble to your website with your Emma code.