EngageDock AI - Smart Support Assistant
| 开发者 | finderpress |
|---|---|
| 更新时间 | 2026年6月20日 23:37 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
EngageDock AI is a customizable floating contact widget for WordPress websites that want more leads and faster visitor communication.
It helps small businesses turn website traffic into calls, texts, emails, and callback requests from one clean contact panel.
Key Features:
- Click-to-Call - One tap calling on mobile devices
- Click-to-Text - Direct SMS messaging
- Email - Quick email link
- WhatsApp - Direct WhatsApp contact action
- WhatsApp Pre-filled Message - Start conversations with a helpful default message
- WooCommerce Product Messages - Include product title, price, and URL in WhatsApp messages
- Product Inquiry Presets - Use ready-made WooCommerce WhatsApp messages for availability, shipping, pricing, and product choice questions
- Book Now - Link visitors to your scheduling or booking page
- Guided Setup Checklist - See what is complete and what still needs setup after install
- Quick-Start Templates - Setup presets for local services, clinics, consultants, and booking-focused businesses
- Smart Visibility Rules - Show the widget sitewide, on selected pages, home page, or WooCommerce product pages
- Mobile/Desktop Controls - Choose where the widget and footer contact bar appear
- One-Click Style Presets - Minimal, modern rounded, professional, and high contrast styles
- Contact Layout Options - Choose grid, compact, or stacked frontend contact buttons
- Desktop/Mobile Live Preview - Preview common widget layouts from the settings screen
- Callback Request Form - Built-in form with email notifications
- Lead Inbox Lite - Review callback, email, appointment, and AI handoff leads in WordPress
- Conversion Score - Check lead capture readiness across contact channels, mobile visibility, WhatsApp, and CTAs
- Business Hours Display - Show open/closed status in real-time
- Social Proof Notifications - "X people contacted us recently" style popups
- Save Contact (vCard) - Let visitors download your contact info
- Get Directions - Link to Google Maps
- Footer Contact Bar Builder - Configure and reorder footer actions
- Analytics Dashboard - Track widget interactions and engagement
- Fully Customizable - Colors, position, text, and more
- Mobile Responsive - Looks great on all devices
- Multisite Compatible - Perfect for managing multiple sites
安装:
For WordPress.org install:
- In WordPress Admin, go to Plugins > Add New
- Search for
EngageDock AI - Smart Support Assistant - Click Install Now, then Activate
- Go to EngageDock AI > Quick Setup and complete widget setup
- In WordPress Admin, go to Plugins > Add New > Upload Plugin
- Upload
engagedock-ai-smart-support-assistant.zip(Free) and activate it - If you purchased Pro, upload
engagedock-ai-smart-support-assistant-pro.zip - Activate Pro and open EngageDock AI > Plan & License to activate your license key
屏幕截图:
常见问题:
Can I use different settings for each site in a multisite network?
Yes! Each site in a WordPress multisite network can have its own settings configured independently.
Does the callback form send emails?
Yes, callback requests are sent via email to the address you specify in the settings. The plugin uses WordPress's built-in wp_mail() function.
Can I track how many people use the widget?
Yes! EngageDock AI includes a built-in analytics dashboard that tracks widget opens, call clicks, text clicks, email clicks, direction clicks, callback submissions, and more. View your stats at EngageDock AI > Analytics.
Is this plugin good for lead generation?
Yes. The floating contact widget is designed to reduce friction so visitors can call, text, email, or request a callback quickly, which helps improve lead conversion.
Does this work on mobile?
Yes. EngageDock AI is mobile responsive and supports one-tap call/text actions on compatible devices.
How do I customize the colors?
Go to EngageDock AI > Appearance. You can set primary color, secondary color, and text color using the color pickers.
Can I hide the widget on certain pages?
Yes, enter comma-separated page slugs in EngageDock AI > Integrations & Advanced > Excluded Pages.
更新日志:
1.6.0
- Added shared frontend delivery support for Pro live-agent replies.
- Added adaptive polling that slows down when chat or the browser tab is inactive.
- Added immediate live-message checks when visitors open the chat.
- Kept the normal AI chat usable if live-agent delivery is temporarily unavailable.
- Tested with WordPress 7.0.
- Added direct rendering support for Pro Smart Lead Forms without an empty chatbot reply.
- Prevented duplicate active lead forms in the same conversation.
- Improved compatibility with visitor-message-only keyword triggers.
- Tested with WordPress 7.0.
- Added a lightweight conversation-end signal for the Pro Conversation Inbox.
- Kept chat clearing responsive with non-blocking archive requests and server-side inactivity fallback.
- Improved compatibility with Pro ticket-style conversation history.
- Tested with WordPress 7.0.
- Added shared settings support for selecting authorized Pro live agents.
- Added a professional user selector with agent names, emails, and WordPress roles.
- Kept administrator access while allowing selected non-admin users to manage live sessions.
- Tested with WordPress 7.0.
- Added shared frontend support for the Pro Home, Messages, and Help navigation experience.
- Added secure rendering compatibility for Pro WooCommerce product and sale recommendations.
- Improved mobile and desktop widget navigation accessibility.
- Kept customer order and account data outside public chat responses.
- Tested with WordPress 7.0.
- Added Pro updater rollback panel compatibility on the Plan & License screen.
- Improved private Pro update workflow readiness for licensed customer sites.
- Tested with WordPress 7.0.
- Added Pro live-agent timeout setting compatibility for automatic 5-minute abandoned chat handling.
- Improved live-agent workflow readiness for support-ticket handoff and future agent dashboard integrations.
- Updated metadata for the latest EngageDock AI Pro live-chat workflow.
- Tested with WordPress 7.0.
- Added timezone-aware AI chat timestamps that show Today, Yesterday, or the message date.
- Added Pro live-agent takeover setting compatibility so bot replies can pause when an agent takes over a session.
- Kept the AJAX-powered admin menu search improvements from 1.4.3.
- Tested with WordPress 7.0.
- Added AJAX-powered admin menu search with faster results while typing.
- Added keyword highlighting and direct menu links in search suggestions.
- Improved admin search fallback behavior for free and Pro settings pages.
- Tested with WordPress 7.0.
- Fixed Pro Smart Lead Forms menu visibility in the EngageDock AI admin menu.
- Added an extension point so Pro pages can remain visible in the compact admin submenu.
- Tested with WordPress 7.0.
- Added Pro custom chat sound upload support with Media Library selection.
- Added admin preview and remove controls for custom AI chat sounds.
- Improved AI chat sound playback with custom uploaded audio fallback handling.
- Tested with WordPress 7.0.
- Added shared frontend support for Pro AI chat reply sounds.
- Added lightweight browser-generated sound playback with no external audio files.
- Improved Pro AI chat settings compatibility for sound style selection.
- Tested with WordPress 7.0.
- Added shared AI chat renderer support for Pro smart lead form field layouts.
- Improved AI chat lead notes so contextual Pro form details are included in callback submissions.
- Improved compatibility for Pro keyword-triggered lead capture workflows.
- Tested with WordPress 7.0.
- Added Pro-ready website URL lead form support for AI chat when visitors ask about website audits, estimates, URL reviews, or project help.
- Improved inline AI chat lead forms with contextual titles, helper text, and submit labels.
- Added website URL context to AI chat lead notes so teams can follow up with better project details.
- Tested with WordPress 7.0.
- Improved Cloudflare Turnstile flow so visitors verify once per chat session instead of before every message.
- Collapsed the security check into a compact verified status after successful verification.
- Reduced chat footer crowding when Turnstile is enabled.
- Tested with WordPress 7.0.
- Fixed Cloudflare Turnstile rendering when chat security verification is enabled.
- Added a dedicated chat security check panel with clear status feedback.
- Prevented repeated security warning messages from being added to the chat transcript.
- Improved compact chat header alignment, icon sizing, and close button styling.
- Tested with WordPress 7.0.
- Added collapsible Save this chat control so verified email saving does not crowd the chat layout.
- Added admin toggle to enable or disable the verified chat save feature.
- Improved follow-up suggestion spacing so chat controls and scrollbars do not interfere.
- Improved saved chat UI spacing across desktop and mobile widgets.
- Tested with WordPress 7.0.
- Added verified email code flow for Save this chat so visitors confirm ownership before chat context is saved.
- Added 10-minute verification code expiry and incorrect-code attempt protection.
- Improved saved chat lead context to show when a visitor verified their email.
- Polished AI chat textarea scrollbar for a slimmer, more professional typing experience.
- Tested with WordPress 7.0.
- Improved AI chat typing with a Messenger-style textarea that grows vertically and avoids horizontal scrolling.
- Moved Email Chat and Clear Chat controls into the chat footer near the open/closed status area.
- Improved footer spacing for chat tools across desktop and mobile layouts.
- Polished compact AI chat header alignment and button sizing.
- Tested with WordPress 7.0.
- Improved AI chat text wrapping so long starter and follow-up questions stay inside the chat box.
- Improved chat scrollbar behavior by hiding message-area scrollbar visuals while keeping typed-message scrolling in the textarea.
- Improved settings navigation by separating Core Settings and Bubble Chat sections more clearly.
- Renamed Widget Style menu wording to Bubble Chat for clearer discovery.
- Tested with WordPress 7.0.
- Added optional chat email capture so visitors can save conversation context for follow-up.
- Improved AI chat typing with a multiline textarea and Shift+Enter line breaks.
- Improved Lead Inbox context for saved AI chat conversations.
- Improved Pro handoff context by passing saved visitor email into AI chat requests.
- Tested with WordPress 7.0.
- Added Conversion Score to help site owners improve contact widget setup and lead capture readiness.
- Added more quick-start templates for restaurants, real estate, salons, legal services, auto repair, ecommerce, education, and agencies.
- Improved Lead Inbox Lite with clearer lead-focused naming and New, Contacted, and Closed status actions.
- Improved setup checks for WhatsApp readiness, callback lead capture, mobile visibility, CTA copy, visibility rules, and WooCommerce product inquiry readiness.
- Improved WordPress.org keywords and feature descriptions for clearer discovery.
- Tested with WordPress 7.0.
- Added optional message timestamps for AI chat with a clean, minimal display style.
- Added AI-to-human handoff card support for Pro chat escalation flows.
- Improved AI chat settings with stricter KB safety, category-first retrieval controls, and KB debug source options.
- Improved conversation starters with smarter random rotation and follow-up behavior.
- Tested with WordPress 7.0.
- Added a guided setup checklist for faster first-time widget configuration.
- Added desktop and mobile live preview controls for faster widget setup.
- Added contact button layout options for grid, compact, and stacked displays.
- Added WooCommerce product inquiry WhatsApp message presets.
- Added better admin-only empty-state guidance when no contact channels are configured.
- Improved widget UI spacing and theme compatibility for contact buttons.
- Improved WordPress.org keywords and screenshot descriptions for clearer feature discovery.
- Tested with WordPress 7.0.
- Added smart visibility controls for homepage, selected pages, and WooCommerce product pages.
- Added mobile and desktop display toggles for the floating widget and footer contact bar.
- Added WooCommerce product-aware WhatsApp message variables.
- Added one-click widget style presets for faster setup.
- Added a WordPress.org Playground blueprint for Live Preview support.
- Improved Quick Setup and directory keywords for clearer feature discovery.
- Added quick-start setup templates for local services, clinics, consultants, and booking-focused businesses.
- Added WhatsApp pre-filled message support.
- Added live preview improvements for faster widget setup.
- Improved WordPress.org screenshots and readme keywords for clearer feature discovery.
- Tested with WordPress 7.0.
- Added WhatsApp and Book Now actions to the free widget experience.
- Added WhatsApp and Book Now options to the footer contact bar builder.
- Refined the widget layout, header styling, and contact action hierarchy for a more polished frontend design.
- Improved external-service documentation for new contact actions.
- First WordPress.org release for EngageDock AI - Smart Support Assistant.
- Added plugin row quick links for Settings, Support, and Docs.
- Finalized free package QA and submission-ready cleanup.