Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

Ensoras is purpose-built for WooCommerce. Unlike generic chatbots that match keywords to templates, Ensoras looks up real order data, checks refund eligibility, shares tracking links, and follows your business rules — all automatically during the conversation. It's not just a chatbot, it's a full helpdesk with email, ticketing, and team collaboration built in.

The free plan gives you 30 customer conversations every month with every feature unlocked — workflows, knowledge base, analytics, team collaboration, and all integrations. No credit card, no time limit. It's free forever. When you need more volume, paid plans start at Starter (100 conversations/month), then Pro (400/month) and Enterprise (2,000+/month).

Install the Ensoras plugin, create a free account, and your helpdesk is live in under 10 minutes. If you have WooCommerce, click "Connect WooCommerce" for instant order lookup. No training data needed, no code to write, no credit card required.

Absolutely. Ensoras processes data in accordance with GDPR. The chat widget includes privacy notice support, and the plugin only sends data that's necessary for customer support functionality. Full details are in our Privacy Policy.

Not at all. The chat widget loads asynchronously from Ensoras servers and doesn't affect your page load time or Core Web Vitals. Nothing heavy gets added to your WordPress installation.

It does. The chat widget, email channel, and full helpdesk work on any WordPress site. WooCommerce integration is optional — if you add it later, just click "Connect WooCommerce" and you're set.

Works with all of them. The chat widget injects via standard WordPress hooks so it doesn't depend on any specific theme or page builder. If it runs WordPress, Ensoras works on it.

That's the whole point. Ensoras looks up real order data, checks refund eligibility, shares tracking links, processes returns, and answers product questions — all automatically during the conversation. When it's not confident about something, it escalates to your team with full context instead of guessing.

Ensoras can look up customers, orders, products, and refunds in real-time. It only has read-only access — it can never modify anything in your store. Logged-in customers are recognized automatically through secure identity verification, so they don't have to re-enter their details.

You write instructions in plain English. For example: "When a customer asks about a refund, look up their order. If it's under $100 and within 30 days, process it. Otherwise, escalate to billing." Ensoras reasons through your instructions using real data from your store and connected tools.

Of course. Turn on Manual Mode and every response gets held as a draft for your approval. You can edit it, regenerate with different instructions, or send as-is. Most teams start in manual mode and switch to auto after the first week once they see how Ensoras handles things.

In Manual Mode, Ensoras drafts every reply and waits for you to review and approve it before sending. In Auto Mode, Ensoras sends responses automatically based on your workflow rules — but when it's unsure about something, it escalates to your team rather than guessing. You can switch between modes anytime.

It can, but it doesn't have to. Ensoras includes its own unified inbox for chat and email with full ticketing, team routing, and collision detection. But if you're already using Zendesk, Intercom, or Freshdesk and don't want to switch everything at once, Ensoras works alongside them. Start with chat, add email later, move ticketing when you're ready.

Ensoras automatically detects what language a customer is writing in and replies in the same language. Your knowledge base and workflows can stay in English — Ensoras handles the translation in real-time. Over 20 languages are supported including Spanish, French, German, Italian, Portuguese, and Dutch.

Over 25 integrations across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. Check the description for highlights, or visit our website for the full list.

You'll get a heads-up before you run out. Ensoras keeps working and you can upgrade in one click — no downtime, no missed conversations. Or just stay on the free plan and your conversations reset the following month.

All data is encrypted in transit and at rest. Ensoras never stores payment details and only accesses your WooCommerce data through a read-only API. See our Privacy Policy for the full details on how your data is handled.

Invite as many team members as you need — there's no limit. Set custom roles across 15 permission groups, route conversations to specific teams, and let collision detection make sure two people never reply to the same customer at the same time.

Each website gets its own Ensoras project with separate settings, workflows, and knowledge base. You manage everything from a single Ensoras account, so switching between sites is easy.