Bring the power and simplicity of FrescoChat to your website.
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https://vimeo.com/127736424]
Learn more about us at http://www.FrescoChat.com
HOW IT WORKS
- Chat on our Web chat dashboard or install apps for your desktop or mobile. All platforms and OS supported.
- Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents
- Stay connected from multiple devices: FrescoChat will follow you wherever you are
- Use it as a contact widget when no agent is connected
TEAM FEATURES
- Departments: Group agents into departments, let the web visitor decide to which department they want to chat
- Let the user select the agent he wants to contact
- Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there's no response, will send an alert to the next available agent
- Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client
- Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available
CUSTOMIZING LOOK AND FEEL
- Add custom form fields to your pre-chat and offline form with lots of customization options
- Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox
- Select your own attention grabber
- Choose from dozens of themes for your chat box and chat bar
- Translate / Localize messages and texts on chat box
- Set up chat box size, position and even zoom.
and more... Check all of our features at http://www.FrescoChat.com