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Fortuna AI Customer Service

开发者 hirefortuna
更新时间 2026年5月15日 13:16
PHP版本: 7.4 及以上
WordPress版本: 6.9
版权: GPLv2 or later
版权网址: 版权信息

标签

woocommerce helpdesk automation refunds customer-support

下载

1.0.1 1.0.0

详情介绍:

Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna service. Use this plugin to: This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna account is required. Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle of Man. Service and legal links:

安装:

Install from Fortuna plugin ZIP
  1. In Fortuna Connections, choose WooCommerce and download the Fortuna plugin ZIP.
  2. In WordPress admin for the live WooCommerce store, go to Plugins -> Add New -> Upload Plugin.
  3. Upload the fortuna-cs zip package.
  4. Activate the plugin.
  5. Open Fortuna AI Customer Service.
  6. If setup is not already loaded, copy the recovery setup link from Fortuna, paste it into Recovery setup link, and click Use setup link.
  7. Click Connect with Fortuna.
  8. Keep the original WordPress tab open while Fortuna finishes the first sync.
  9. Use the activation key shown on your Fortuna onboarding page only if Fortuna support instructs you to use the manual fallback.
WordPress.org directory hold Do not use the WordPress.org directory listing as the current merchant setup path until Fortuna confirms the listing callback is fixed and verified. The supported merchant path is the Fortuna plugin ZIP upload sequence above.

屏幕截图:

  • The WordPress plugin page after a setup link has been loaded and is ready to connect.
  • The connected plugin state after the first sync completes.
  • The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence.

常见问题:

Do I need a Fortuna account?

Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.

Does the plugin work without WooCommerce?

No. WooCommerce must be installed and active before you activate the plugin.

How does store connection work?

The normal path starts in Fortuna Connections. Download the plugin ZIP, upload and activate it in WordPress, open Fortuna AI Customer Service, then click Connect with Fortuna. If setup is not already loaded, copy the recovery setup link from Fortuna, paste it into Recovery setup link, and click Use setup link. Activation key entry remains available only as a support-assisted fallback.

Can support help me point the plugin at a different Fortuna backend for verification?

Yes. Fortuna AI -> Settings includes an optional Backend API Base field for support-assisted verification or controlled local testing. Leave it blank for the normal hosted Fortuna service. Use a fully qualified backend such as http://127.0.0.1:8790/api/v1 only when you intentionally need a WordPress test store to connect against a non-production Fortuna environment.

What does the plugin sync?

The plugin syncs store metadata, products, categories, orders, policies, shipping methods, and payment gateway context used by Fortuna.

Does the plugin connect to an external service?

Yes. When you use the connect flow, load a Fortuna setup link, or run the connector after activation, the plugin exchanges setup and connector requests with the hosted Fortuna service at app.hirefortuna.com and api.hirefortuna.com. After you connect your store, the plugin sends the store data needed for support automation, including store metadata, products, categories, orders, policy content, shipping methods, and payment gateway context. The plugin settings also include an advanced backend override for support-assisted verification or controlled local testing. The service terms are at https://hirefortuna.com/terms and the privacy policy is at https://hirefortuna.com/privacy.

更新日志:

1.0.0