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tributors: rcath

开发者
更新时间 2024年8月19日 12:55
捐献地址: 去捐款
PHP版本: 7.0 及以上
WordPress版本: 6.6
版权: GPLv3
版权网址: 版权信息

标签

customer support help desk support ticket ticket support guest support helpdek

下载

1.0.0 1.0.2 1.0.3 1.0.4 1.0.5 1.0.6 1.0.7 1.0.1 1.2.1 1.0.8 1.2.2 1.1.0 1.2.0 1.0.9 1.1.1

详情介绍:

Guest Support is a comprehensive customer support ticket system for WordPress. With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration. Features - Create new ticket: Features - Create reply: Features - Signature and profile photo (Pro Addon required): Features - Create ticket for users by Admin and Agent (Pro Addon required): Features - List of tickets: Features - Admin- Department: Features - Admin- Forms and Form Builder: Features - Dedicated options for each form: Features - Email settings: Features - Email templates: Following customizable email templates are available with necessary placeholders: - After a new ticket is created - Send to User - After a new ticket is created - Send to Agent - After a new ticket is created - Send to Additional email addresses - After a ticket reply - Send to User - After a ticket reply - Send to Agent - After a ticket reply - Send to Additional email addresses - Send pre-ticket closing notification to User - Send pre-ticket closing notification to Agent - Send closure notification to User after automatically closing tickets - OTP Email - When new user account created - Send to User - (Any emails can be disabled by deactivating email templates.) Features - Automation with cron job (Pro Addon required): How it works? Requirements: Links Available Shortcodes Submit ticket form: [guest-support view=form id=1] View single ticket: [guest-support view=ticket] View list of tickets on front-end (Pro Addon required): [guest-support view=tickets] Third-Party Services This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms. Data Transmission When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google. Optional Usage Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings. Links to Google reCAPTCHA Service

安装:

屏幕截图:

  • Single ticket view page
  • Frontend tickets list page (Pro Addon required)
  • Admin - tickets list page
  • Admin - list of Ticket departments
  • Admin - create/edit departments
  • Admin - list of forms
  • Admin - form builder
  • Admin - custom form fields (Pro Addon required)
  • Admin - settings
  • Admin - email settings and templates
  • Shortcodes

常见问题:

Can one user see another user's ticket as it doesn't require any login registration?

No, all tickets will have 2 unique and random id in every ticket url and only the submitter and support agents/WordPress admins can see the ticket url.

更新日志:

Version 1.2.2 - Aug 18, 2024 Version 1.2.1 - May 22, 2024 Version 1.2.0 - May 09, 2024 Version 1.1.1 - Mar 13, 2024 Fixed attachment URL issue on reply email. Version 1.1.0 - March 03, 2024 Version 1.0.9 - Feb 22, 2024 Fixed issue with time elapsed display on the ticket view page. Version 1.0.8 - Feb 16, 2024 Fixed issue with special characters in email subjects. Version 1.0.7 - Feb 16, 2024 Version 1.0.6 - Oct 24, 2023 Enhanced the display of the success message after a ticket has been created. Version 1.0.5 - Feb 26, 2023 PHP 8.2 compatibility fix. Version 1.0.4 - Feb 23, 2023 Overall improvements. Version 1.0.3 - Oct 19, 2022 Updated language file. Version 1.0.2 - Oct 18, 2022 Bug fixed. Version 1.0.1 - Oct 17, 2022 Bug fixed. Version 1.0.0 - Oct 08, 2022 Initial release.