tributors: rcath
详情介绍:
Guest Support is a WordPress customer support ticket system and help desk that lets customers create and reply to support tickets without creating an account or logging in.
Make it easier for customers to contact your support team. They can submit a support ticket, receive a private ticket link by email, and continue the conversation from that link without needing a WordPress account.
Your support agents can also view and reply to tickets without logging in.
How it works
- Customer submits a support ticket from your website.
- A unique ticket link is generated and sent to the customer and support agent by email.
- The customer can use the ticket link to view and reply to the ticket without login or registration.
- The support agent can use the same ticket system to reply and manage the conversation.
- The ticket can be closed or reopened according to your settings.
- Create a WordPress account
- Create or remember another password
- Log in before contacting support
- Use a customer dashboard just to ask for help
- WooCommerce stores
- Online stores and businesses
- Freelancers and agencies
- Digital product websites
- Service-based businesses
- Membership websites
- Websites that do not require customer accounts
- Any WordPress website that needs a support ticket system without login
- Create support tickets without login or registration
- Reply to tickets without login or registration
- Unique ticket links for accessing individual tickets
- Email notifications when tickets are created or replied to
- Allow customers and agents to close tickets
- Allow customers and agents to reopen tickets when enabled
- Allow customers to see their other submitted tickets from the ticket view
- Upload file attachments with configurable file limits and allowed file types
- Google reCAPTCHA protection for support forms
- Optional email verification with OTP
- Internal email validation for invalid, fake, mistyped, and disposable email addresses
- View all support tickets
- Search tickets by ticket ID, subject, or email address
- Filter tickets by status and department
- Sort tickets by created date or last reply date
- Manage ticket statuses such as Open, Pending, and Closed
- Organize tickets using support departments
- Create, edit, and delete departments
- Assign support agents to departments
- Show or hide the department field on support forms
- Send email notifications to assigned agents and additional email addresses
- Assign departments to different support forms
- Create multiple support forms
- Use a dedicated shortcode for each form
- Add custom fields to your support forms
- Reorder fields
- Arrange fields in 1, 2, or 3 columns
- Customize button text
- Add custom CSS classes
- Enable or disable file uploads
- Enable or disable reCAPTCHA
- Enable or disable email verification
- Textbox
- Number
- Textarea
- Dropdown / Select
- Radio Group
- Checkbox Group
- Hidden
- Date Picker
- Date and Time Picker
- Content with HTML
- New ticket notifications
- New ticket notifications for support agents
- Ticket reply notifications
- Ticket closing notifications
- Automatic ticket closure notifications
- OTP verification emails
- New user account notifications
- WordPress default email delivery
- Dedicated SMTP settings for Guest Support
- Send a reminder before automatically closing a ticket
- Automatically close tickets after a configured number of days
- Send a notification after a ticket is automatically closed
[guest-support view=form id=1]
View Single Ticket
[guest-support view=ticket]
View Ticket List
[guest-support view=tickets]
The ticket list shortcode requires the Pro Addon.
What makes Guest Support different?
The main difference is simple:
Your customers can use a complete support ticket system without creating an account or logging in.
If you want to provide customer support tickets, help desk functionality, and ticket-based support in WordPress without forcing customers to register, Guest Support gives you a simple way to do it.
Support your customers without making them register
Give customers an easier way to contact your support team.
Install Guest Support and start accepting customer support tickets without login or registration.
Third-Party Services
This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms.
Data Transmission
When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google.
Optional Usage
Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings.
Links to Google reCAPTCHA Service
- Google reCAPTCHA
- Google Terms of Service
- Google Privacy Policy Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.
安装:
- Install the plugin using WordPress default plugin installer.
- Activate Guest Support plugin you just installed.
- After installing successfully, click on the G. Support menu item from WordPress admin left sidebar and follow setup guide.
屏幕截图:
常见问题:
Can customers create support tickets without registering?
Yes. Customers can create and reply to support tickets without creating a WordPress account or logging in.
Can support agents reply without logging in?
Yes. Support agents can use the unique ticket link to view and reply to tickets without logging in.
Can one customer see another customer's ticket?
No. Each ticket uses unique identifiers, and the ticket URL is provided to the ticket submitter and authorized support personnel.
Is Guest Support suitable for WooCommerce?
Yes. Guest Support can be used by WooCommerce stores and other online businesses that want customers to contact support without requiring them to log in first.
Does Guest Support require customer registration?
No. The main guest support workflow does not require customer registration or login.
更新日志:
Version 1.3.3 - Sep 23, 2026
- Bug fixes.
- Updated table indexes.
- Fixed the empty menu title issue on the ticket page.
- Overall improvements.
- Bug fixes.
- Bug fixes, security enhancements, and overall improvements.
- Added permission check to secure mass ticket deletion.
- Bug fixes, security enhancements, and overall improvements.
- Bug fixed on the departments listing page.
- Redesigned the form builder page.
- Extended departments functionality; now you can assign departments to specific forms.
- Added a short_ticket_id placeholder.
- Added an option to show/hide the ticket ID on the ticket view sidebar.
- Implemented a mass ticket deletion option.
- Bug fixes.
- Completely revamped the session management system used throughout the plugin.
- Implemented a more robust and efficient session handling mechanism.
- Fixed various bugs and issues related to session handling reported by users.
- Overall performance improvements and optimizations in session-related operations.
- Improved OTP verification system. Now it combats spam more effectively.
- Added 'login required' option to custom fields. Once enabled, the user or the agent needs to login to view the message of that custom field.
- Moved email templates from Email Settings to Email Templates.
- Added option to show confirmation message or redirect to the ticket view page after successfully submitting a ticket.
- Added option to customize the confirmation message with necessary placeholders.
- Added cron job in the Pro Addon to send pre-ticket closer email notification, close tickets, and send closer email notification after a certain number of days configured in the settings.
- Hardcoded CSS for input and button classes to prevent conflicts with themes.
- Overall improvements.