AI Chat App - Live Agent Handover, Help Docs, Email, Call Button, Fast Support

Your AI assistant delivers instant answers from your knowledge base, docs, FAQs, and any extra content, giving users exactly what they need without the wait. Offer one-click access to live agents with intelligent handover, phone support, smart FAQs, advanced search, and contact forms. When AI can't help, smoothly transition to human support—preserving full conversation context so agents can resolve issues faster and you convert more inquiries into sales. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It

• Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
• Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.
• Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.

Built-In Extras

• Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.
• Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.
• Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.
• Intelligent Agent Handover – Multiple triggers ensure users get human help when needed:
• Keyword Detection: Automatically offers agent support when users mention terms like "human", "agent", or "support"
• Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance
• Always-On Option: Display a persistent "Talk to Agent" button for instant human connection
• Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation.

Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck:

• Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request
• One-Click Setup – Configure agent buttons, keywords, and routing in minutes
• Custom Workflows – Route to different teams based on keywords or customer type (beta)

Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form

• Add contact form to any page
• Get instant email notifications for inquiries
• Track which pages generate inquiries
• Ensure no customer question goes unanswered

✅ FAQs

• Create custom questions and answers
• Display FAQs on any page
• Share FAQs across multiple pages
• Customize content for individual pages

✅ Search

• Search FAQs and documentation
• Integrate with Echo Knowledge Base
• Search posts and custom post types
• Quick access to relevant content

✅ Contact Options

• Add phone support link
• Include custom URL links
• Multiple contact methods
• Easy access to support

✅ Customization

• Match your website's branding
• Customize widget appearance
• Adjust colors and styles
• Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo

⭐ How Will AI Chat Assist My Customers?

• Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.
• The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation.
• AI Chat widget provides FAQs, search, and a contact form.
• The contact form is available for user queries and issue submissions.
• Easy-to-find support questions can be displayed on any page.

⭐ KEY FEATURES

• Quick, five-minute setup.
• Intelligent agent handover with keyword detection and sentiment analysis.
• Full conversation context preserved during agent transfers.
• A lightweight and customizable widget that works great with your branding.
• Supports RTL and WCAG accessibility.
• Responsive design that works with any theme.

⭐ WHY CHOOSE AI CHAT WIDGET?

• Innovative features and ongoing improvements
• Friendly and timely 24/7 support
• Integrated with Echo Knowledge Base
• Unlimited AI Chat widgets and FAQs See our AI Chat documentation here

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⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Help Dialog AI Chat can be installed through your WordPress Dashboard or manually via FTP. Before installation, ensure your server meets these requirements:

• WordPress 5.2 or higher
• PHP 5.6 or higher
• At least 50MB of available disk space
• Modern web browser with JavaScript enabled

Option 1: Install via WordPress Dashboard (Recommended)

1. Log in to your WordPress admin dashboard
2. Navigate to Plugins → Add New
3. In the search box, type "Help Dialog"
4. Look for "Help Dialog with AI Chat, FAQs, Search, Contact Form" by echoplugins
5. Click "Install Now" and wait for the installation to complete
6. Click "Activate" to enable the plugin
7. Go to Help Dialog Chat → Need Help to configure your settings

Option 2: Manual Installation via FTP

1. Download the plugin zip file (help-dialog.zip) from the plugin page
2. Extract the zip file to your computer
3. Connect to your web server using an FTP client
4. Navigate to your WordPress installation's /wp-content/plugins/ directory
5. Upload the extracted 'help-dialog' folder to this directory
6. Log in to your WordPress admin dashboard
7. Go to Plugins → Installed Plugins
8. Find "Help Dialog" and click "Activate"
9. Configure the plugin in Help Dialog Chat → Need Help

Post-Installation Steps

1. Configure your AI Chat settings:
2. Set up your knowledge base connection
3. Customize chat appearance
4. Configure initial greeting message
5. Create your first FAQ:
6. Go to Help Dialog → FAQs
7. Click "Add New FAQ"
8. Enter your question and answer
9. Set visibility and display options
10. Customize your widget:
11. Choose display location
12. Set up contact options
13. Configure search settings

For detailed configuration instructions, visit our documentation.

3.3.4 Release Date: June 9, 2025

• Fix: cleanup and minor fixes

3.3.3 Release Date: June 6, 2025

• New: Intelligent Agent Handover system with multiple trigger options
• New: Keyword-based agent routing (supports multiple languages)
• New: Sentiment detection through thumbs up/down feedback
• New: Persistent "Talk to Agent" button option
• New: Full conversation context transfer to agents
• New: Integration with third-party live chat systems
• New: Built-in contact form for agent handover
• New: Customizable button labels and colors
• Update: Improved AI chat flow with seamless human escalation

3.2.2 Release Date: April 30, 2025

• Fix: cleanup and minor fixes

3.2.1 Release Date: April 17, 2025

• Fix: cleanup and minor fixes

3.2.0 Release Date: April 17, 2025

• New: Tabs can be now at the top or bottom
• New: Tabs can have icons
• Update: flow of tabs
• Update: modern resource icons
• Update: no scroll bar
• Fix: cleanup and minor fixes

3.1.0 Release Date: April 1, 2025

• Update: Improved submissions table with filtering, sorting and paging
• Fix: cleanup and minor fixes

3.0.0 Release Date: Mar 27, 2025

• New: AI Chat Integration
• New: Contact Form feature - Email Recipients (PRO)
• Fix: cleanup and minor fixes

2.12.1 Release Date: Dec 15, 2024

• Update: accessibility
• Fix: cleanup and minor fixes

2.12.0 Release Date: Nov 8, 2024

• Update: WordPress 6.7 update

2.11.0 Release Date: Oct 13, 2024

• New: Help Dialog open mode
• Update: custom link and phone icons available
• Fix: cleanup and minor fixes

2.10.0 Release Date: Oct 6, 2024

• Update: security improvements
• Fix: cleanup and minor fixes

2.6.1 Release Date: Sept 28, 2024

• Update: remove references to social app due to trademark notice

2.6.0 Release Date: Sept 21, 2024

• Fix: cleanup and minor fixes

2.5.0 Release Date: Sept 17, 2024

• Fix: cleanup and minor fixes

2.4.3 Release Date: Aug 3, 2024

• Fix: cleanup and minor fixes

2.4.2 Release Date: Jul 5, 2024

• Update: WordPress 6.6 update
• Fix: cleanup and minor fixes

2.4.0 Release Date: Jun 28, 2024

• New: show help dialog pop ups on pages based on URL including wildcards