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HelpDesk Contact Form

开发者 helpdeskcom
更新时间 2024年9月9日 17:55
PHP版本: 4.6 及以上
WordPress版本: 6.6
版权: GPLv3 or later
版权网址: 版权信息

标签

customer support contact form helpdesk ticketing system contact page

下载

1.1.2 1.1.0 1.1.1

详情介绍:

HelpDesk Contact Form Plugin Be more approachable and upgrade the user experience with the best WordPress contact form powered by HelpDesk. Use the built-in HelpDesk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically converted into manageable tickets. The results? No inquiry goes unanswered and you'll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk? The main HelpDesk contact form features are: - Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. - Guide your visitors in submitting a message successfully. - Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It's straightforward and quick to set up. - Automated ticket creation. Turn any website message into a HelpDesk ticket in a snap and speed up response times. - User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. - End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk contact forms to learn more about their benefits. What can you do with a contact form in HelpDesk? When someone submits a contact form on your WordPress website, it goes straight to HelpDesk and turns into a ticket—automatically! With HelpDesk tickets, you can manage:
  1. Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention.
  2. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first.
  3. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries.
  4. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need.
  5. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job.
  6. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach.
  7. Text formatting. Use rich text formatting to make your messages clear and professional.
  8. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent.
  9. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer.
  10. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work.
  11. And more, depending on your needs and processes.
With so many ticket customization and detailing options, HelpDesk is the perfect tool for companies looking to better their assistance capabilities. Watch the demo to get a taste. Top chosen HelpDesk features HelpDesk is more than a contact form—it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive suite of features to boost your support efforts: All HelpDesk features are available for free for 14 days. Ready to make your work (and life) easier? Install the WordPress contact form plugin by HelpDesk now and turn your contact form into a support powerhouse! Make helping effortless with HelpDesk's advanced ticketing features.

安装:

Automated installation Go to your WordPress admin dashboard, then find the Plugins menu. Click on Add New and search for HelpDesk. Activate the HelpDesk contact form plugin through the Plugins menu on WordPress. Go to the HelpDesk menu on the left. Create a new HelpDesk account or sign in if you already have one. Manual installation Upload the help-desk-contact-form-plugin zip file to the WordPress plugins directory (/wp-content/plugins/). Activate the HelpDesk contact form plugin through the Plugins menu on WordPress. Go to the HelpDesk menu on the left. Create a new account or sign in if you already have a HelpDesk account. For more detailed instructions, go to the HelpDesk for WordPress installation tutorial.

屏幕截图:

  • Create a contact form for WordPress in HelpDesk with ease. Then, embed them into your website to stay in touch with your visitors and keep your messaging process organized. Whether for customer support, feedback, or general inquiries, HelpDesk's contact form provides a professional and streamlined way to keep in touch with your audience.
  • Use well-known methods to embed your HelpDesk contact form on your WordPress website. Install a new plugin easily, without any hassle.
  • Use HelpDesk's built-in analytics tools to monitor the performance of your contact form. Gain insights into user interactions, response times, and overall satisfaction. Harness this data to refine your approach and improve your communication tactics.
  • Manage submitted website contact forms directly in the HelpDesk ticketing system. Use the available ticket details to describe visitors' cases. Respond to all their questions using extensive formatting options and powerful AI messaging. Streamline your processes with one-click automation features, known as macros, to effortlessly handle repetitive tasks. With HelpDesk, you can ensure timely, well-organized, and on-brand responses to all your website inquiries.
  • Track tickets created from submitted contact forms on the main HelpDesk dashboard. Foster good cooperation and fair assignment of responsibilities. Such a centralized approach allows you to monitor the status of each ticket, prioritize tasks, and keep a high standard of assistance. With clear process visibility, you can increase your team's productivity and make sure that every visitor's request is handled swiftly and with top-notch care.
  • Set up automations ideal for repetitive tasks related to your website contact form. Use ready-made templates or create automations from scratch. Harness AI and smart features to deliver consistent and impactful query handling, improving overall productivity and response time.

常见问题:

Can I try HelpDesk for free?

Yes, you can! HelpDesk offers a 14-day free trial, giving you full access to all its features. During this time, you can explore everything from automation to ticket management and reporting tools.

Do I need to have coding knowledge to set up the contact form?

No coding knowledge is required. HelpDesk has a no-code form builder, so you can set up and customize your contact forms without any technical know-how. It's simple and user-friendly.

How does the contact form integrate with HelpDesk?

When a visitor submits a form on your WordPress site, their message is instantly turned into a HelpDesk ticket. From there, you can handle requests, assign tickets, prioritize tasks, and work with your team right inside the HelpDesk system.

Can I customize the contact form fields?

You have complete control to adjust the form fields, validation messages, and error notifications. You can also add custom fields in the ticket to gather the specific information you need.

What security measures are in place for data submitted through the contact form?

HelpDesk ensures the safety of all data with 256-bit SSL encryption. It's also fully GDPR-compliant, so you can trust that your users' data is handled securely and in line with the latest privacy regulations.

更新日志:

1.0.0 1.0.9 1.1.0