hi.guru WebMessage

With technology having evolved significantly rapidly and with the enhancements made in AI, it has become a predominantly faster paced digital world we find ourselves in today. Customers these days are also becoming more tech savvy and equally expect a faster turnaround time when it comes to support, query resolution and online purchases. Customers are at the very heart of your business and introducing a conversation channel to your website will ensure they are attended to speedily and expertly. [vimeo https://vimeo.com/206020926] Statistically research has suggested that the average response time for customer service requests on social media platforms is 10 hours. Response to Email queries is a staggering 12 hours. With hi.guru WebMessage, your customers will be able to chat and get support within minutes. WebMessage enables you to have real-time conversations with your customers while they’re on your website. Key Features of hi.guru WebMessage

• Mobile-friendly: Customer’s can start conversations with you from any mobile device or browser
• Welcome Assistant: Automated response support with ability to add routing option to customers that message and wait to be assisted
• Bot support: This channel allows for both hi.guru and third-party chat-bot support to be added into the customers’ conversations.
• Quick Response: Allows for quick response options for the customer to select when talking to a bot
• Customer Resolve: Allows the customer to select weather they are happy with how they have been assisted with their conversation before resolving or closing it
• Rich Media exchange: Allows the customer and business the ability to exchange image/video/PDFs and other file types to richen the conversation and experience
• Analytics and History: Monitor visitor engagement through your Website and access full history of all past conversations and information through the hi.guru dashboard

1.0.3

• Improved hi.guru WebMessage preview navigation

1.0.2

• Fixed sign-in failure

1.0.1

• Fixed Blank Admin menu