Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress

Improve your WordPress customer support with Hive Support - a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient. ✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. [youtube https://www.youtube.com/watch?v=xwEf0D0Yjuk] 🚀 Get Pro | Docs ✴️ Hive Supports Key Features ✅ Ticket Management System (Free) - Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Smart AI-Based Chatbot (Pro) - Offer 24/7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies. ✅ Business Inbox (Free) - Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Live Chat (Pro) - Enable or disable live chat on any page and customize the chat widget's text and appearance ✅ Agent Activity Tracking (Free) - Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. More Features of Hive Support

1. Manage Support Agents (Free) - Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.
2. Ticket Reports (Free) - Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.
3. Email Notifications (Free) - Send customizable email notifications to customers and agents, including subject and body text.
4. Response Templates (Pro) - Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.
5. Automation Trigger (Pro) - Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.
6. Custom Ticket Fields (Pro) - Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.
7. Agent Performance Reports (Pro) - Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.
8. Integration Capabilities (Pro) - Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.

🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system's capability. 📍 Useful Guide for Integrations:

• Telegram Integration
• Slack Integration
• Discord Integration
• WhatsApp Integration

⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial - 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support?

• Join our Facebook Group
• Learn from our tutorials on Youtube Channel
• Or rate Darklup on WordPress

Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user's confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.

The easy way. Go to your WordPress Dashboard. Navigate to Plugins > Add New and then search for "Hive Support". Click on Install and then Activate the Plugin. That's it, Hive Support is now activated on your site! The hard way.. Download "Hive Support" and then extract the zip file and just drop the contents in the wp-content/plugins/ directory of your WordPress installation and then activate the Plugin from Plugins page.

1.1.7

• Fixed admin settings responsive issue
• Fixed front-end support ticket responsive issue
• Added AI Chat widget on free version
• Fixed AI chat response text formatting issue
• Fixed some security issues

1.1.6

• Fixed Mailbox data not save issue

1.1.5

• Fixed Ticket Update wrong time shown issue
• Fixed translate error issue on WordPress 6.7

1.1.4

• Fixed WordPress 6.7 compatibility issue

1.1.3

• Fixed SQL injection bug issue
• Fixed sanitization and escaping issue

1.1.2

• Fixed file upload vulnerability issue
• Fixed sanitization and escaping issue
• Fixed some other issues

1.1.1

• Fixed Hive Support Pro version 1.1.4 compatibility issue
• Fixed some other issue

1.1.0

• Fixed internal error
• Fixed membership plugin compatibility issue
• Fixed Admin mail notification not send issue when ticket create
• Fixed Translate issue
• Fixed Email markdown not work for response_text issue
• Update POT File

1.0.9

• Added New ticket badge
• Added ticket New reply badge
• Added ticket Delete option
• Added ticket bulk Delete option
• Added ticket bulk status close option

1.0.8

• Fixed mailbox add not working issue

1.0.7

• Hive Support PRO latest version compatibility
• Fixed PHP Warning
• Improved performance

1.0.6

• Added admin notice for pro version compatibility information
• Fixed creacritical error issue

1.0.5

• Fixed missing string translation issue

1.0.4

• Fixed admin mail not sending when create ticket issue
• Fixed translate not working issue

1.0.3

• Fixed wrong ticket update time issue
• Fixed admin ticket reply preloader not working issue
• Fixed time zone issue

1.0.2

• Added RTL Support
• Fixed mail markdown error issue
• Fixed font family conflict issue
• Integrated Appsero

1.0.1

• Fixed WordPress 6.5.4 compatibility Issue
• Fixed console error
• Fixed Ticket media file upload issue

1.0.0 This is the initial release of Hive Support.