Hyoka – Customer & Product Reviews, Photo & Video UGC for WooCommerce

Hyoka is a complete customer reviews, product reviews, star rating, and user-generated content (UGC) platform built natively for WooCommerce. Collect product ratings, customer feedback, rich photo and video media, store-wide testimonials, buyer Q&A, and threaded discussions—all managed from a single admin dashboard. Designed for modern e-commerce stores, Hyoka turns customer proof into high-converting storefront displays while leveraging built-in AI tools for automated reply generation, sentiment analysis, and moderation. Why Choose Hyoka?

• Modular Pack Architecture: Streamlined Free and Pro feature management designed for fast performance.
• Built-In AI Engine: AI sentiment analysis, smart auto-replies, review summaries, and spam scoring.
• Photo & Video UGC: Let buyers upload photos and video reviews on product pages or via secure media links.
• Customer Q&A Pages & Email Templates: Dedicated Q&A management pages with custom email templates for buyer questions and merchant answers.
• Redesigned Submission Forms: Fresh, user-friendly review submission forms with improved styling and custom fields.
• Modernized Visual Widgets: Updated, polished storefront review widgets, carousels, and rating badges.
• Automated Multi-Step Outreach: Schedule review requests, follow-up reminders, photo/video prompts, and reply notifications.
• Page Builder Support: Compatible with Elementor, Divi, Gutenberg blocks, and standard WordPress themes.
• Speed & SEO Optimized: Local asset caching with zero external tracking scripts.
• GDPR & Privacy Compliant: Tokenized unsubscribe links and zero external data tracking.

Built-In AI Intelligence Streamline community management and gain deeper insights using native AI capabilities:

• AI Sentiment Analysis: Automatically analyze and categorize incoming feedback sentiment across product lines.
• AI Smart Auto-Replies: Generate intelligent, context-aware responses to customer reviews in seconds.
• AI Review Summaries: Generate quick, digestible summaries for lengthy customer feedback.
• AI Spam Scoring: Advanced recognition algorithms to detect and block sophisticated spam submissions.

High-Impact Photo & Video UGC Visual proof drives higher conversions. Hyoka gives your buyers a seamless media submission experience:

• Direct Product Page Uploads: Redesigned forms allow buyers to attach images and short video clips effortlessly.
• Post-Purchase Media Upload Links: Tokenized upload links sent via email to collect photos and videos after submission.
• Dedicated Media Reminders: Automated follow-up emails specifically requesting photos or videos from existing reviewers.
• High-Res Lightbox Galleries: Interactive popups that let shoppers inspect real customer photos and videos before purchasing.
• Video Review Carousel Widget: Showcase customer video reviews in a modern, swipeable carousel.

Customer Q&A & Community Discussions Transform static product pages into active buyer communities:

• Dedicated Customer Q&A Pages: Manage, filter, and answer prospective buyer questions on structured Q&A pages.
• Customer Q&A Email Templates: Send targeted email notifications when new questions are submitted or answered.
• Threaded Visitor Replies: Allow visitors and store managers to reply directly to customer reviews, creating discussion threads.
• Automated Reply Notifications: Automatically email reviewers when a merchant or community member replies to their feedback.

Automated Email Outreach & Reminders Replace external email tools with fully customizable review request sequences:

• Order Status Triggers: Automatically send email requests when a WooCommerce order reaches "Completed" status.
• Multi-Step Follow-Up Reminders: Automatically send follow-up emails to unengaged buyers who missed the initial request.
• Customer Q&A Notifications: Dedicated templates for real-time question and answer status updates.
• Review Confirmations: Send automated thank-you emails immediately after a review is submitted.
• Visual Email Builder: Customize email headers, logos, colors, typography, and call-to-action buttons.

Modernized Display Widgets & Visual Customizer Showcase customer feedback and star ratings across your store using updated, polished widgets:

• Product Review Widget: Modern tabbed interface featuring star distribution, verified purchase badges, and search filtering.
• Overall Site Rating Widget: Display a consolidated, brand-level aggregate rating anywhere on your site.
• Review & Card Carousels: Highlight top customer reviews on your homepage, cart, or landing pages.
• Testimonials Carousel: Showcase store-wide rating summaries and brand testimonials in your footer or home sections.
• Live Style Customizer: Adjust colors, typography, borders, and layouts with real-time previews.
• Shortcode & Gutenberg Support: Embed any review element using shortcodes, Elementor, or native WordPress blocks.

Advanced Moderation & Quality Controls Protect your brand reputation with enterprise-level moderation tools:

• Flexible Moderation States: Manage Pending, Approved, Rejected, and Spam states with bulk action tools.
• Advanced Profanity & Spam Filters: Dynamic keyword filtering combined with heuristic footprint detection for multi-link spam.
• Comprehensive Audit Logging: Monitor full admin logs tracking who changed review statuses or modified content, and when.
• Auto-Approval Rules: Set minimum star rating thresholds to automatically publish positive feedback.
• Verified Purchase Badging: Cross-reference WooCommerce order history to automatically award verified buyer badges.

1-Click Review Import Tools Migrating to Hyoka is quick and straightforward. Import existing review ratings, customer feedback, timestamps, and media without losing historical social proof:

• Import Reviews from CSV / Excel: Import reviews from any spreadsheet or custom database export.
• Import Reviews from Judge.me: Seamless CSV import mapping from Judge.me export files.
• Import Reviews from Yotpo: Retain ratings and reviews from Yotpo exports.
• Smart Product Matching: Automatically map reviews to WooCommerce products by Product ID, SKU, or slug.

Minimum System Requirements

• WordPress 5.3 or higher
• WooCommerce 4.0 or higher
• PHP 7.4 or higher

Automatic Installation

1. Log in to your WordPress Dashboard.
2. Go to Plugins -> Add New.
3. Search for "Hyoka".
4. Click Install Now and then Activate.
5. Select Hyoka from your admin menu to begin setup.

Manual Installation

1. Download the plugin ZIP file (hyoka-product-reviews.zip).
2. Go to Plugins -> Add New -> Upload Plugin.
3. Choose the downloaded ZIP file and click Install Now.
4. Activate the plugin and navigate to Hyoka in the admin menu.

1.0.2

• Feature: Introduced separate Free and Pro packs for improved plugin distribution and feature management.
• Feature: Added dedicated Customer Q&A pages for managing and displaying customer questions and answers.
• Feature: Added Customer Q&A email templates to support customer question-and-answer communication.
• Feature: Added AI-powered features to enhance review and customer engagement capabilities.
• Enhancement: Updated and improved widget styles for a more consistent and polished frontend experience.
• UX: Updated review submission forms with improved fields, styling, and overall user experience.

1.0.1

• Optimization: Improved script loading performance on non-WooCommerce pages.
• Fix: Minor display adjustments for mobile viewports.

1.0.0

• Initial public release.