Real ID: Identity Verification for WooCommerce

Real ID uses machine learning technology to identify the authenticity of your customer's IDs. Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection to allow the customer to upload a photo of their ID. Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate.

Real ID supports dozens of ID documents from hundreds of different countries. Supported documents include:

• Driver's Licenses
• Passports
• Insurance Cards
• Concealed Carry Licenses

Real ID gives you the choice to enable facial recognition scanning in addition to the ID document photo. It's an option for higher risk transactions to protect against the possibility of using a phyiscally stolen ID. By requiring a headshot of the ID document owner with the ID document, we can verify the photos match. For example, even if a bad actor had possession of a stolen credit card and matching license - they would not be able to trick face matching to identify them. We use video liveness tests to verify that the photos are legitimate and not taken from social media or other online sources.

Real ID encrypts the connection from your customers mobile devices. This protects their data from being intercepted by bad actors. You don't have to think about compliance, Real ID stores your customer's securely in our database. You're always in control over what data you'd like to keep. Delete your customer's ID or headshot photos at any time in the app.

We offer several different plans to meet your needs. Check out the pricing page for more details.

We're happy to troubleshoot. Please contact us, or email us or chat with us in-app for support.

Protecting your customers privacy is very important to us. That's why we offer an option in any ID check to delete your customer's photos safely and permanently. You can reassure your customers that their IDs will be wiped after they've verified their ID.

Real ID automatically reads the text on any given document. Depending on the level of detail the document provides you can expect to read data such as: First Name Last Name Address Age City State Issuing Country of the ID Issuing State of the ID Unique License or Document ID Additionally you can use these pieces of information to verify that the customer is qualified for the purchase. Or that their billing & shipping information matches their ID.

Real ID offers a "sit and forget" customer verification process so you can require ID verification automatically on high risk orders. You can enable rules to automatically trigger ID verification checks to your customers. Total Order Price - depending on the amount of the total price of the order, you can trigger an ID check. Mistmatching Shipping to Billing Address - if an order's shipping and billing address do not match, it's a sign of potential credit card fraud. Real ID can automatically verify these orders. Product Categories and Tags - only require ID checks on specific product categories or product tags.

Checks are counted when they are created. Whether it be by a manual link sent my phone or SMS, or automatically by your configured rules. This is because we deter fraudulent, underage or unqualified purchases even if the customer doesn't provide their ID. By showing your store is secured against fraud with an ID check link, you've mitigated your risk of a fraudulent chargeback or purchase. It's our policy to not refund on checks that have already been sent regardless if the customer failed the ID check or failed to submit any documents.

There's an additional setting in the dashboard that allows you to only require ID verification once from your repeat customers. That way you can reduce friction even further and keep your trusted customers from having to do multiple ID checks.

Yes, easy & intuitive electronic signatures are available in Real ID. You can enable signature captures for ID verification checks. You'll be able to view and download your customers signatures right in the dashboard. No code required to turn on or disable this feature.