ILACHAT - AI Chatbot & Live Chat

No. You can use the chatbot, live chat and content synchronization on WordPress websites without WooCommerce. Product synchronization and order tracking require WooCommerce.

Yes. You can create a free ILACHAT account at https://ila.chat and start using the chatbot and live chat immediately.

The WordPress plugin is free to download and install. ILACHAT also offers a free service plan with limited usage for testing and getting started. Paid plans provide higher usage limits and additional capabilities. See pricing at https://ila.chat/pricing/.

Yes, when product synchronization is enabled. Product additions and updates are synchronized with ILACHAT in the background, according to your settings.

Yes, when order tracking is enabled. The chatbot can provide the current WooCommerce order status, share available postal or courier tracking codes, and help customers track their shipments using the shipping information recorded for their orders. Supported shipping plugins are listed in the WooCommerce Integration section. Responses follow your customer-verification and order-sharing settings. You can also add special notes to help answer order-tracking questions.

Yes. The plugin automatically syncs selected WordPress posts, pages, custom post types and taxonomies with the ILACHAT knowledge base in the background. When selected content changes on your site, updates are synchronized in the background to help keep the chatbot's source information up to date.

The widget can collect contact details such as name, email and phone number. Optional lead sharing can also pre-fill logged-in customer details, according to your settings.

Yes. You can personalize colors, styles, and branding to match your website.

Yes. ILACHAT supports Persian and other languages. You can configure replies in your preferred business language.

ILACHAT is designed with security in mind. Its WordPress plugin uses HTTPS connections, WordPress permission checks, and configurable customer verification for WooCommerce order tracking. You can control which website content and order details are shared with ILACHAT and whether logged-in user information is provided for lead collection.

Yes. Operators can take over conversations in the ILACHAT panel, view the conversation history and respond manually. They can return the conversation to the chatbot when appropriate.

Content synchronization runs in controlled background batches. The chat widget loads external resources, so its performance impact depends on your hosting environment, caching configuration, and selected widget loading mode.

No. The plugin connects WordPress and WooCommerce to the ILACHAT platform. You can also connect supported messaging channels or use the web service API, and manage conversations from the unified ILACHAT panel. These channels and advanced service features are configured in ILACHAT.

Yes. Start and manage synchronization or remote deletion from the Advanced tab. Processing continues in the background, and you can return to check progress or use the WP-CLI commands.

ILACHAT processes chat messages through its cloud service. Depending on your settings, the plugin can also share selected website content, WooCommerce product information, order details, and logged-in user contact information. Content synchronization, order tracking, and lead sharing can be configured or disabled independently. See the External services section for details.