Instant Knowledge Base – Documentation, Knowledge Base, Help Center & Wiki Resource Center

Instant Knowledge Base helps you publish a fast, organized WordPress knowledge base without building a documentation system from scratch. Create help articles, group them into hierarchical Help Topics, add searchable FAQs, and give visitors a clear path to the answer they need. Use it for product documentation, customer support, SaaS onboarding, internal wikis, standard operating procedures, tutorials, troubleshooting guides, and frequently asked questions. The Core plugin includes unlimited knowledge base articles and FAQs, three responsive layouts, AJAX live search, article feedback, access controls, basic analytics, custom ordering, and flexible display options. It works with classic and block themes and can be embedded with a shortcode. A searchable help center for WordPress Visitors can search documentation as they type, browse Help Topics, open related articles, and move through clear breadcrumb navigation. Responsive landing, category, and article templates keep documentation readable on desktops, laptops, tablets, and phones. Three responsive knowledge base layouts Choose the presentation that fits your content:

• Default: A clean support hub with topic cards, popular articles, and a reading-focused article view.
• Classic: A familiar documentation layout with structured navigation for larger help libraries.
• Plain Index: A lightweight, text-first directory for simple documentation and internal knowledge bases.

Knowledge base articles and Help Topics Create and manage documentation with a dedicated article post type. Use parent and child Help Topics to build a useful hierarchy, control topic visibility, show or hide empty topics, and manually order topics and articles. WordPress FAQ plugin features Enable the included FAQ system to publish searchable questions and answers. Organize FAQs into categories and output FAQ structured data for eligible content. Search engines determine whether rich results are displayed. Built-in engagement tools Measure article views, collect helpful or not-helpful feedback, review basic search and engagement summaries, and guide readers with popular and related articles. Access and privacy controls Require visitors to log in before viewing the knowledge base, or override access settings for individual articles. Optional consent controls are available for knowledge base analytics, and analytics can be disabled from the plugin settings.

Install from WordPress

1. In the WordPress dashboard, go to Plugins > Add New Plugin.
2. Search for Instant Knowledge Base.
3. Select Install Now, then Activate.
4. Open Knowledge Base, create Help Topics and articles, then choose a layout in Settings.

2.0.2 - 2026-07-03

• Add: New free Classic knowledge base layout with a documentation-style main page and single article page.
• Add: New Plain Index layout with a lightweight, text-first documentation directory and focused article reader.
• Add: Compact Content Editor Tools preview on knowledge base article editors, with quick visual access to Pro writing tools.
• Add: Basic, Pro, and Agency purchase options on the Core Upgrade page with direct plan checkout links.
• Redesign: Rebuilt the Default layout across the knowledge base, help topic, and single article pages with a clean responsive interface.
• Improvement: Standardized compact article sharing and helpfulness controls across Core and Pro layouts.
• Improvement: Added block-theme-compatible template headers and footers for knowledge base, search, Classic, and FAQ routes.
• Change: Shortcodes inside knowledge base article content now display as plain text instead of executing across all layouts.
• Fix: Related article rendering now accepts the structured result format returned by the hierarchy query without PHP warnings.

2.0.1

• Add: Floating Knowledge Base widget with enable/disable setting, position control, customizable text, and documentation search.
• Improvement: Refined default layout category and single article pages with cleaner list-style article navigation.
• Fix: Help topic sidebar now shows parent topics when child topics contain articles and respects the Show Empty Help Topics setting.
• Fix: Floating widget article lists now show article titles only.
• Fix: Improved compatibility with Pro templates on single article pages, sidebar navigation, and image previews.
• Update: Compatibility update to WordPress 7.0.

2.0.0

• Fix: Product archive pages now open correctly without loading help topic layouts.
• Change: Knowledge base product links now use safer product filtering.
• Add: Improved FAQ search handling while keeping old FAQ search links working.
• Fix: FAQ page and category search forms now submit correctly.
• Change: Breadcrumbs and knowledge base links now keep the selected product.
• Improvement: Bug fixes and minor improvements.

1.1.3

• Fix: Reliable Layout saves with Pro using one layout field and deferred submit handling.
• Change: Removed duplicate Help Center hero and Opt-in search fields; use General settings instead.
• Improvement: Bug fixes and minor improvements.

1.1.2.1

• Fix: Product-based organization now works consistently as a Pro-only feature in the free core plugin..
• Improvement: Moved inline scripts and styles into shared assets; removed all literal and tags.

1.1.2

• Moved remaining Pro settings ownership out of core and into Pro extension hooks
• Fixed Product taxonomy bootstrap so Product sections register correctly again
• Updated the Upgrade page link to the current Instant Knowledge Base product page
• Cleaned dead legacy hero and product admin callbacks from core settings
• Improved free and Pro runtime separation for shortcode and hero behavior
• Fix: Escaped shortcode article links, titles, and excerpts for safer frontend output
• Fix: Hardened JSON-LD and JSON export output with safer wp_json_encode() defaults
• Fix: Hardened admin settings request handling with nonce verification, unslashing, and stricter input sanitization
• Fix: Added nonce protection to category term metadata and Product assignment save handlers
• Fix: Normalized AJAX request validation for search, ratings, category loading, and analytics session tracking
• Fix: Improved frontend query parameter handling for product filters, breadcrumbs, templates, and search routing
• Fix: Secured article access and taxonomy meta box saving with verified nonces and validated IDs

1.1.1

• Improved fonts and text styles across articles, FAQs, and search for a consistent reading experience
• Refined layout and spacing for better readability on all screen sizes, including wide monitors
• Enhanced live search with faster results, cleaner UI, and improved accuracy
• Fixed search issues and removed duplicate or conflicting search processes
• Improved navigation with clearer categories, hierarchy, and sidebar structure
• Fixed multiple bugs affecting icons, templates, and overall stability

1.1.0

• Feature: Added Analytics Dashboard with article views, searches, popular articles, and feedback stats
• Feature: "Was this helpful?" feedback added to articles and FAQs
• Feature: Hero Background toggle added for the knowledge base header
• Feature: Added Pro Video Tutorials section for PRO Version
• Improvement: Cleaner search bar design and more consistent layouts
• Improvement: Better readability when Hero Background is disabled
• Fix: Article view counts now work correctly without the Pro plugin
• Fix: Improved compatibility and stability when using the Pro plugin
• Improvement: General performance, security, and WordPress compliance updates
• Product sections and Product Landing Page are provided by Instant Knowledge Base Pro (not in the free plugin).
• [Premium] Improved Pro update handling and reliability

1.0.9

• UI Enhancement: Modern Search Interface & Improved User Experience for default Layout Design
• UI Enhancement: Default layout homepage improvement with configurable Frequently Read Articles visibility and position
• UI Enhancement: Moved Universal Hero Section Settings to dedicated Hero Section tab in settings menu
• Tweak: Optimized search bar spacing and padding for improved readability
• Update: Compatibility update to WP version 6.9

1.0.8

• Feature: Style-specific FAQ templates – all FAQ URLs now support style selection (Default, Compact, Content Focus)
• Feature: FAQ category taxonomy templates – complete template system for FAQ category pages (/faq-category/)
• Feature: Compact style FAQ templates – archive, single, and category templates with modern gradient design
• Feature: Enhanced FAQ breadcrumb system – automatically includes "Knowledge Base > FAQ > Category" hierarchy
• Feature: Fallback content processing function – ensures compatibility when the Pro plugin is not active
• Feature: Complete separation of premium features into a standalone Pro plugin
• Feature: Added complete French (France) translation with 30+ translated strings
• Feature: Added complete Spanish (Spain) translation with 30+ translated strings
• Improvement: All FAQ templates follow consistent design standards matching article templates
• Tweak: Related FAQs and category links added to single FAQ templates
• Tweak: Search functionality integrated into all FAQ archive templates
• Fix: Template hierarchy now properly supports all FAQ URLs (archive, single, category)

1.0.7

• Fix: Minor bug fixes and improvements
• Fix: Enhanced stability and performance optimizations

1.0.6

• Fix: Shortcodes in article content now display as plain text instead of being executed
• Feature: Article ordering within categories - set custom order numbers for articles (Premium)
• Feature: Subcategories with parent category relationships - organize content hierarchically
• Feature: Interactive checklists - add checkable task lists to articles (Premium)
• Feature: Single checkboxes - add individual checkboxes anywhere in articles (Premium)
• Improvement: Optimized article content spacing - reduced line spacing and list item spacing for better readability
• Improvement: Updated default layout with clean "Was this helpful?" feedback system and simplified "Also Read" section
• Feature: Customizable widget text - edit widget title and subtitle from Knowledge Base > Settings > Widget

1.0.5

• Feature: Category visibility controls – hide or show help topics/categories on the frontend
• Feature: Admin interface – added “Frontend Visibility” dropdown in category editor
• Feature: Category list view – new “Visibility” column with status indicators
• Feature: Empty categories setting – option to show/hide empty help topics
• Feature: FAQ system – enable/disable from settings with dedicated categories
• Feature: Google FAQ structured data – proper schema markup for SEO rich snippets
• Feature: Default FAQ category – automatically created when FAQ system is enabled
• Feature: [Premium] Knowledge Base Widget [ikbase_widget] with customization options
• Feature: [Premium] Real-time analytics dashboard with live activity tracking
• Feature: [Premium] Conversion funnel tracking with visualization
• Feature: [Premium] External analytics integration with Google Analytics 4 (GA4) and Mixpanel
• Feature: [Premium] Automated insights and recommendations system
• Feature: [Premium] Widget-specific analytics tracking and performance monitoring
• Feature: [Premium] Advanced activity feed with user behavior visualization
• Tweak: Hidden categories are excluded from frontend but remain accessible via direct URL
• Tweak: Updated templates to support category filtering consistently
• Tweak: Empty category logic improved – global setting to hide them from frontend
• Tweak: FAQ SEO optimization – FAQs follow Google schema guidelines
• Tweak: [Premium] Widget – improved customization, responsive design, and AJAX search
• Tweak: Enhanced analytics database structure for real-time data and funnels
• Tweak: Improved error handling, debugging, and security for analytics endpoints
• Fix: Fixed real-time analytics data refresh and display issues
• Fix: Resolved conversion funnel visualization and loading problems
• Fix: Improved analytics tracking reliability and consistency
• Fix: Enhanced widget analytics with proper event tracking

1.0.4

• Feature: [Premium] Content editor tools with code formatting and content boxes (Tip, Info, Warning)
• Feature: [Premium] Media support with image, GIF, video, and iFrame embedding via WordPress Media Library
• Feature: Image Lightbox – Click any editor-inserted image/GIF to open a fullscreen preview with next/previous navigation and keyboard support (Arrow keys, Esc)
• Feature: [Premium] iFrame embedding with customizable dimensions and responsive design
• Feature: Editor toolbar buttons for Tip, Info, Warning, GIF, Video, and iFrame now use icons for a cleaner, consistent UI
• Feature: Automatic frontend styling for code blocks, content boxes, media elements, and iFrames
• Fix: Import/Export – Improved reliability, added support for all settings, categories, and tags, and enhanced security checks
• Tweak: Enhanced frontend styling with responsive design and dark theme support
• Tweak: Improved import/export interface with clearer messages and better usability
• Tweak: Rebranded footer text to “Powered by Seventh Sky” across templates and admin preview
• Fix: Branding visibility logic – plugin credit is opt-in and controlled by an admin setting
• Feature: Slug/Permalink improvement – you can now use a page at /knowledgebase without conflicts; the CPT archive auto-disables when a page with the same slug exists, while single article URLs remain at /knowledgebase/{article}. After creating/removing the page, re-save Permalinks to flush rewrites

1.0.3

• Feature: [Premium] Comprehensive analytics dashboard with search tracking, article performance, and user engagement metrics
• Feature: [Premium] Advanced hero section builder with customizable backgrounds, animations, and content
• Feature: [Premium] Premium templates (Help Center Modern, Opt-in Focus v2, Content Focus) with enhanced layouts
• Feature: [Premium] GDPR compliance tools with customizable cookie consent banner
• Feature: [Premium] Typography customization with Google Fonts integration
• Feature: [Premium] Export/Import functionality for easy data management and backup
• Feature: Article hierarchy system with sections, subcategories, and article types
• Feature: Breadcrumb navigation for improved user experience
• Feature: [Premium] PDF export functionality for reports and articles
• Feature: [Premium] Performance tracking with scroll depth and time spent metrics
• Feature: [Premium] Advanced search features including dropdown search and live suggestions
• Tweak: Enhanced admin interface with improved settings organization
• Tweak: Better mobile responsiveness across all templates
• Tweak: Improved search algorithm for more relevant results
• Tweak: Enhanced user role management and access controls
• Fix: Various bug fixes and performance improvements
• Fix: Improved compatibility with different WordPress themes
• Fix: Enhanced security measures and data validation

1.0.2

• Feature: Added option to restrict knowledge base access to logged-in users. This can be set globally, with the option to override on individual articles.
• Feature: Introduced import/export functionality for easier data management.
• Feature: Added more user control during uninstallation.
• Tweak: Renamed Articles to Knowledge Base.
• Tweak: Renamed Categories to Help Topics.
• Tweak: Improved UI/UX for a smoother user experience.
• Fix: Minor bug fixes and performance enhancements.

1.0.1

• Improvement: Enhanced relevance of search results.
• Fix: Corrected search result alignment to better match theme settings.

1.0.0

• Initial Release