Jalpi Support Tickets
| 开发者 | konceptwise |
|---|---|
| 更新时间 | 2026年7月8日 13:22 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.0 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- Freelancers and agencies who need a simple way to collect and manage client requests.
- Small businesses and startups looking for a free, self-hosted alternative to expensive SaaS helpdesks.
- WooCommerce and membership sites that want to offer post-sale support without a third-party service.
- Anyone who wants a lightweight support system without the bloat of full-scale helpdesk suites.
- Add
[jalpi_hd_form]to any page — visitors fill in their name, email, subject, and message to submit a ticket. - Both the admin and the customer receive email notifications instantly.
- Admins reply from the WordPress dashboard. Customers get notified by email.
- Customers use
[jalpi_hd_track]on any page to look up their ticket by Ticket ID and email — no login needed.
- Guest ticket submission — no registration or login required.
- Ticket tracking by ID and email — customers can check status and read replies anytime.
- Admin dashboard — see open, pending, and closed ticket counts at a glance.
- Reply system with email notifications — admin replies are emailed to the customer automatically.
- Three-status workflow — Open, Pending, and Closed. Tickets reopen automatically when a customer replies to a pending ticket.
- Priority levels — Low, Medium, and High.
- Department routing — define custom departments (General, Technical, Billing, Sales, or your own).
- File attachments — customers and admins can attach files (JPG, PNG, PDF, DOC, DOCX, ZIP) with configurable size limits.
- Auto-close tickets — optionally close inactive tickets after a set number of days via WP-Cron.
- Admin-created tickets — create tickets on behalf of customers directly from the dashboard.
- Form field control — show or hide Subject, Department, Priority, Message, and Attachment fields.
- Custom labels and placeholders — change every field label and placeholder text from the settings page without touching code.
- Custom submit button text — match your site's tone and language.
- Custom departments — add, remove, or rename departments from the settings page.
- Works out of the box with WordPress default
wp_mail(). - Optional built-in SMTP configuration — set your own SMTP host, port, encryption, and credentials.
- Send test emails from the SMTP settings page to verify deliverability.
- Separate email templates for new tickets, admin replies, and ticket closures.
- REST API (opt-in) — list tickets, create tickets, view ticket details, and add replies via API. Secured with a dedicated API key sent in the
X-Jalpi-API-Keyheader. - Webhooks (opt-in) — receive real-time HTTP POST notifications when tickets are created, updated, closed, or replied to. Supports HMAC-SHA256 signature verification.
- Action hooks —
jalpi_hd_ticket_created,jalpi_hd_reply_added,jalpi_hd_ticket_status_changed, andjalpi_hd_ticket_closedfor custom integrations.
- GDPR-friendly — integrates with the WordPress personal data exporter and eraser tools. Customers can request export or deletion of their ticket data.
- Privacy policy suggestion — automatically adds a suggested section to your privacy policy page.
- Spam protection — built-in rate limiting (5 submissions per IP every 5 minutes) on the public form.
- Secure file storage — uploaded attachments are stored in a protected directory with
.htaccess,web.config, andindex.phpguards to prevent direct access. - Nonce verification on all forms and AJAX actions.
- Capability checks — all admin actions require
manage_options. - Clean uninstall — optionally remove all plugin data (database tables, files, and settings) on uninstall.
[jalpi_hd_form]— displays the ticket submission form.[jalpi_hd_track]— displays the ticket tracking form.
.pot file included. Works with Loco Translate, WPML, Polylang, and TranslatePress.
Jalpi Support Tickets is part of the Jalpi product line, developed and maintained by Konceptwise Digital Media Pvt. Ltd..
安装:
- Upload the
jalpi-support-ticketsfolder to/wp-content/plugins/, or install directly from the WordPress plugin directory. - Activate the plugin through the Plugins menu in WordPress.
- Go to Jalpi Support Tickets in the admin sidebar to see your dashboard.
- Create a new page and add the shortcode
[jalpi_hd_form]to display the ticket submission form. - Create another page and add
[jalpi_hd_track]so customers can track their tickets. - (Optional) Configure SMTP, departments, file upload limits, REST API, and webhooks from the settings pages.
常见问题:
Is this plugin really free?
Yes. Jalpi Support Tickets is 100% free with no premium upsells, no feature locks, and no usage limits. All features listed here are included.
Can guests submit tickets without registering?
Yes. Guest ticket submission is fully supported. Visitors only need to provide their name, email, subject, and message. No WordPress account is required.
How do guests track their tickets?
Add the [jalpi_hd_track] shortcode to any page. Guests enter their Ticket ID (received via email after submission) and the email address they used. They can see the full ticket details, status, and conversation history.
Does this work with WooCommerce?
Yes. You can add the ticket form and tracking shortcodes to any page on a WooCommerce-powered site. The plugin does not interfere with WooCommerce or any other plugin.
Can I customize the form fields?
Yes. From Jalpi Support Tickets > Form Settings, you can show or hide individual fields (Subject, Department, Priority, Message, Attachment), change labels and placeholder text, and customize the submit button text.
Can I add my own departments?
Yes. Go to Jalpi Support Tickets > Settings > General and add your departments — one per line. They will appear as a dropdown on the ticket form.
What file types can customers upload?
By default: JPG, JPEG, PNG, PDF, DOC, DOCX, and ZIP. The maximum file size is configurable from the settings page (default 5MB).
Is SMTP required?
No. When SMTP is disabled, the plugin uses the WordPress default wp_mail() function. SMTP is optional and can be configured from Jalpi Support Tickets > SMTP Settings if you want to use a dedicated mail server.
How do I test if emails are working?
Go to Jalpi Support Tickets > SMTP Settings and use the "Send Test Email" feature at the bottom of the page.
Will this plugin slow down my site?
No. The plugin only loads its CSS and JavaScript on pages where the shortcodes are used. Admin assets load only on the plugin's own admin pages. Database queries use indexes and transient caching for ticket counts.
Are the REST API and Webhooks enabled by default?
No. Both are opt-in. Enable them individually from the Settings page. The API requires an API key for authentication, and webhooks support HMAC signature verification for security.
Does this plugin store personal data?
Yes. The plugin stores names, email addresses, IP addresses, and message content as part of ticket submissions. File attachments uploaded by users are also stored. The plugin integrates with WordPress privacy tools (personal data export and erasure) to support GDPR compliance.
Can I create tickets on behalf of a customer?
Yes. Go to Jalpi Support Tickets > Add Ticket in the admin dashboard to create a ticket manually.
What happens when I uninstall the plugin?
By default, your data is preserved so you can reinstall later without losing anything. If you want a clean removal, enable "Remove Data" in Settings > General before uninstalling — this will delete all database tables, uploaded files, and plugin settings.
Does this plugin support multisite?
The plugin works on individual sites within a multisite network. Each site maintains its own tickets, settings, and database tables.
Can I translate this plugin?
Yes. A .pot file is included in the languages folder. You can use Loco Translate, WPML, Polylang, TranslatePress, or any standard WordPress translation method.
Where can I get support?
You can reach us through the WordPress.org support forum for this plugin, or visit jalpi.com for more information.
更新日志:
- Initial release.
- Guest and logged-in user ticket submission via
[jalpi_hd_form]shortcode. - Ticket tracking by ID and email via
[jalpi_hd_track]shortcode. - Admin dashboard with open, pending, and closed ticket counts.
- Ticket reply system with email notifications for new tickets, admin replies, and closures.
- Three-status workflow: Open, Pending, Closed.
- Priority levels: Low, Medium, High.
- Custom department support.
- File attachment support (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP) with configurable size limits.
- Optional SMTP configuration with test email feature.
- Optional REST API with API key authentication.
- Optional webhook dispatching with HMAC-SHA256 signature verification.
- Form field customization (labels, placeholders, visibility toggles).
- Admin-created tickets.
- Auto-close inactive tickets via WP-Cron.
- Rate limiting on public form submissions.
- GDPR personal data export and erasure integration.
- Secure file storage with directory protection.
- Clean uninstall with optional data removal.
- Translation-ready with
.potfile.