JS Help Desk – AI-Powered Help Desk & Support Plugin
| 开发者 | rabilal |
|---|---|
| 更新时间 | 2025年7月11日 14:28 |
| 捐献地址: | 去捐款 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 6.8.1 |
| 版权: | GPLv3 |
| 版权网址: | 版权信息 |
标签
faq
help desk
help
helpdesk
tickets
knowledgebase
support desk
ticket system
support plugin
ticketing system
support system
support ticket
agents
ticket plugin
paid support
monitor desk
IMAP
Email Piping
js support ticket
AI support
下载
2.6.4
2.5.1
1.0.0
2.9.7
1.0.3
1.0.4
1.0.5
1.0.6
1.0.7
1.0.8
1.1.0
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
1.1.7
1.1.8
1.1.9
2.0.1
2.0.3
2.0.4
2.0.5
2.0.6
2.0.7
2.0.8
2.0.9
2.1.0
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
2.1.8
2.1.9
2.2.0
2.2.5
2.2.6
2.2.7
2.2.8
2.2.9
2.3.0
2.3.1
2.3.2
2.3.3
2.3.4
2.3.6
2.3.7
2.3.8
2.3.9
2.4.0
2.4.1
2.4.4
2.4.5
2.4.6
2.3.5
2.4.7
2.4.9
2.9.3
2.9.5
2.0.2
2.5.4
2.5.5
2.4.8
2.5.6
2.5.7
2.5.8
2.5.9
1.0.1
2.5.0
1.0.2
2.6.1
2.5.3
2.1.1
2.2.3
1.0.9
2.2.2
2.0.0
2.6.7
2.2.1
2.6.9
2.2.4
2.7.4
2.6.3
2.7.2
2.8.9
2.6.0
2.7.1
2.9.0
2.9.1
2.9.2
2.9.6
2.9.8
2.4.2
2.4.3
2.6.2
2.7.6
2.8.0
2.6.5
2.7.7
2.7.9
2.8.4
2.8.7
2.8.8
2.8.3
2.7.0
2.8.1
2.8.2
2.7.3
2.6.8
2.7.8
2.8.5
2.8.6
2.7.5
2.5.2
2.6.6
2.9.4
详情介绍:
JS Help Desk is a powerful, AI-enhanced helpdesk and customer support plugin for WordPress. It offers a complete, professional ticketing system with features like front-end ticket submission, guest tickets, email notifications, and now AI-powered reply suggestions to boost response accuracy and efficiency — all 100% free.
JS Help Desk
安装:
自动安装
Automatic installation is the easiest option as WordPress handles the file transfers itself and you don not need to leave your web browser. To do an automatic install of JS Help Desk, log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
In the search field type JS Help Desk and click Search Plugins. Once you have found our help desk plugin you can view details about it such as the the point release, rating and description. Most importantly of course, you can install it by simply clicking Install Now.
手动安装
The manual installation method involves downloading our help desk plugin and uploading it to your webserver via your favourite FTP application. The WordPress codex contains instructions on how to do this here.
更新中
自动升级自有其魅力；但请在升级前确保您对站点进行了备份。
最低要求
- WordPress 3.5 或更高版本
- PHP 5.2.4 或更新版本
- MySQL 5.0 或更新版本
屏幕截图:
常见问题:
Is user can open support ticket from front-end
Yes, user can open ticket from site.
Will JS Help Desk work with my theme?
Yes; JS Help Desk will work with any theme.
我在哪儿能报告 bugs 或者为这个项目做贡献？
可以在我们的支持论坛中报告错误，也可以在（https://joomsky.com）上报告错误。
How can I report security bugs?
You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.
更新日志:
2.9.8
- Introduced AI-Powered reply suggestions
- Added SupportCandy import functionality
- Added configuration base user avatar
- Addons auto update functionality added
- Key update functionality added
- Bug fix
- Bug fix
- Security update
- Add configuration-based reply ordering on ticket detail.
- Add placeholder, description, search_admin, readonly, adminonly, and defaultvalue options in field ordering.
- Improve adminonly option in field ordering.
- Multiple visibility conditions in field ordering.
- Add product option in field ordering.
- Add token option to check ticket status.
- Add custom status option.
- Minimum required fields.
- Add color preview option in the priority form.
- Add GDPR fields to the user registration form.
- Security update
- Security update
- Security update
- Security update
- Security update
- Add status filter on ticket listing
- Add configuration base message read icon for administrator on ticket detail
- Add configuration base message read icon for agent on ticket detail
- Add configuration base message read icon for user on ticket detail
- Security update
- Security update
- Security update for themes
- Bug fix for themes
- Bug fix for name on ticket reply page
- Add reply date time on ticket reply page
- Security update
- Security update
- Security update
- Add reCaptcha 3
- Improve plugin translation
- Bug fix
- Improve ticket listing design
- Bug fix
- Add addons update available alert at admin dashboard
- Security fixes
- Compatible PHP 8.1
- Bug fix
- Bug fix
- Configuration base closed information on admin closed tickets
- Configuration base closed information on agent closed tickets
- Configuration base closed information on user closed tickets
- Configuration base assigned information on admin closed tickets
- Configuration base assigned information on agent closed tickets
- Configuration base assigned information on user closed tickets
- Configuration base multiforms popup for new tickets
- Ordering option for multiform
- Support icon bug fix
- Security update
- Email link bug fix
- Configurations for user dashboard links
- Improve multiform options popup design
- Addons update fix
- Email Template bug fix
- Security update
- Security fix
- Security update
- Add visible option for knowledgebase
- Add visible option for faqs
- Add visible option for announcement
- Configuration base delete ticket option for users
- Add auto assign in departments
- Admin can add missing WP users
- Bug fix
- Bug fix
- Added delete ticket option for users
- Add export ticke option for agent
- Improve style sheet calling
- Add Shortcodes For Multiform
- Prefix and suffix for Ticket id
- Bug fix for translation
- Department base field visibility in custom fields
- Bug fixed for slug
- Admin can change slug of Help Desk pages
- Bug fixed for All In One SEO shortcode
- Add review option for admin
- Theme bug fix on update the plugin
- Configuration base product on woocommerce shop page
- Allow apostrophe in email address
- Select user bug fix on add ticket form
- Select user bug fix on add agent form
- Add ticket history in email templates
- Improve in addon update
- Improve visibilty of custom fields
- Google chart bug fix
- Configuration base Support icon text
- Improve RTL Design
- Add Help page in admin area
- Security update
- Redesign admin configuration page
- Add visibilty of custom fields.
- Add support icon configuration
- Add ticket 404 bug fixed
- Add ticket 404 bug fixed
- Redesign admin configuration page
- Add theme (plugin color)
- Captcha for new registration.
- Add agent auto assign addon
- Add new custum field type(admin_only)
- Addon installation bug fix
- Paid support bug fix
- Custom Fields fix
- Add Multiform Addon
- Bug fix for user search in Export
- Bug fix for user create and delete
- Login and register buttons on permission alert page
- Anonymous name on ticket reply
- Auto assign department in email piping
- Bug fix for dublicate replies
- Add link for registration
- Dashboard stats make linkable
- Email bug fixed
- Reply name bug fixed
- Improve color presets
- Add Email CC addon
- Fix div problem
- Added social login addon for users
- Reports bug fix
- Fix ticket dublicate problem
- Session imporvement in addons
- Feedback response messages fixes
- Improve session implementation
- Cookies and session issues solved
- Add preview for attachment images
- Session replace with cookies
- Move translation folder in WP folders
- Add Multi Language Emails Addon
- Add translation download option
- Improve WPMU
- Google chart bug fix
- Improve canned respose
- Improve ticket ordering
- Google chart bug fix
- Improve translations
- Add new config for ticket sorting
- Small bug fix
- Improve date format
- Canned respose bug fix
- Bug fix
- Email configuration bug fix
- Improve translations
- Shortcodes improve for Helptopic and Downloads
- Add configuraitons for remove data front-end link
- Redesign
- Add GDPR
- Add privacy support
- Improve download by category
- Drag and drop for field ordering
- Add signature for admin
- Cron job url for hosting cron job
- Fix user register issues
- Improve system errors
- Improve form validation in case of multi-language
- Add new addon Paid Support
- Add new addon Easy Digital Downloads
- Add new addon Mailchimp
- Add new addon Envato Validation
- Create ticket bug fix
- New custom field type for terms and conditions
- New addon for woocommerce support
- New addon for private credentials
- Configuration page typography issue fix
- Minor bugs fixed
- Configurations bug fix
- Add admin capability for ticket management
- Integrate JS Desktop Notification plugin
- Security check for ajax calls
- Support icon size change
- Security fix
- Modern, beautiful and light design
- Security improved, curl remove with WP library
- Image optimization
- IE Compatibility improved.
- Improve post installation process
- User Registration
- Fix user avatar image ratio
- Cross-Site Request Forgery(CSRF) prevention
- Admin controlable login button link
- MariaDB bug fix
- Improve custom fields
- Chart priority color change to default
- Javascript bug fix in case of multi-language
- PHP 7.0.1 support
- Admin reply css bug fix
- Add left menu for admin
- Add department and priority fields in email templates
- Add login form
- Update permalinks
- Improve SEO
- Custom fields bug fixed
- Double email bug fixed
- Searching & sorting bug fixed
- Improve admin control panel
- Upload files via WP standard
- Bug fixed
- Add ticket id option
- Email to department email on new ticket
- Separate phone ext.
- 打印工单
- Encrypt email link
- Add translation tool
- Tickets fields bug fix
- New powerful user fields
- Login page
- Add new search options
- 添加多站点支持
- Add avatar for user
- Change attachment directory structure
- 修复 404 错误
- Security fix of file upload
- Security fix
- RTL, now support RTL langauges
- Hide ticket attachment directory
- Visitor can create ticket
- Add support icon with various position option
- Improve user search
- Add slug for JS Help Desk to avoid conflict with other pages and posts
- Shortcodes available for homepage
- Reply bug fix
- Add German translation
- Implement WordPress time zone
- Add field ordering, now admin change ticket field ordering
- Ticket form auto refill on error
- Improve user selection popup
- Department can unpublished from ticket form
- Admin can create ticket on behalf of any user
- User redirect to JS Help Desk control panel after login [configurable]
- Add count in my tickets tabs i.e Open (15) Answered (25)
- Add reports
- -By departments
- -By priorities
- -By status & priorities
- Language pattern change.
- Bug fix.
- New control panel layout.
- Admin responsive layout, now JS Help Desk fully responsive.
- SEF improve
- Implement short codes
- Add breadcrumb
- Pagination bug fix
- Admin can change page url (slug).
- User fields bug fix.
- Email alert to admin [bug fix].
- Email alert in HTML format.
- Just release.