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Kanzu Support Desk - WordPress Helpdesk Plugin

开发者 kanzucode
更新时间 2019年6月20日 21:38
捐献地址: 去捐款
PHP版本: 5.3 及以上
WordPress版本: 4.8
版权: GPLv2 or later
版权网址: 版权信息

标签

customer service support crm help system helpdesk ticket ticketing ticket system support system customer relationship management

下载

1.3.0 2.2.11 2.3.6 1.0.0 1.1.0 1.1.1 1.1.2 1.1.3 1.2.0 1.3.1 1.4.0 1.5.0 1.5.2 1.5.3 1.5.4 1.5.5 1.6.0 1.6.3 2.2.10 2.2.12 2.2.2 2.2.4 2.2.9 2.3.0 2.3.1 2.3.2 2.3.3 2.3.4 2.3.5 2.4.0 2.4.1 2.4.2 2.4.3 2.4.4 2.4.5 2.4.6 2.4.7

详情介绍:

Great customer care is at the heart of every good product or service. Kanzu Support Desk simplifies the process of tracking customer requests, grouping them, assigning them and giving prompt feedback, all with a personal touch. KSD fits into your native WordPress interface like a hand in a snug glove so that you can get to do a lot intuitively. KSD allows you to:

安装:

Using The WordPress Dashboard
  1. Navigate to the 'Add New' in the plugins dashboard
  2. Search for 'kanzu-support-desk'
  3. Click 'Install Now'
  4. Activate the plugin in the Plugin dashboard
Uploading in WordPress Dashboard
  1. Navigate to the 'Add New' in the plugins dashboard
  2. Navigate to the 'Upload' area
  3. Select kanzu-support-desk.zip from your computer
  4. Click 'Install Now'
  5. Activate the plugin in the Plugin dashboard
Using FTP
  1. Download kanzu-support-desk.zip
  2. Extract the kanzu-support-desk directory to your computer
  3. Upload the kanzu-support-desk directory to the /wp-content/plugins/ directory
  4. Activate the plugin in the Plugin dashboard
After activation You'll get an intro message and walk through an quick tour of the plugin. You'll create your first ticket and see how to send a reply and make changes to it. At installation, two pages are created automatically:
  1. Submit Ticket - Has a support form for customers to submit tickets
  2. My Tickets - Shows a customer's tickets after they log in. They'll track ticket progress here

屏幕截图:

  • The dashboard showing ticket volumes
  • Creation of a new ticket from the back-end
  • The settings panel
  • The ticket grid.
  • The details of a single ticket and its corresponding replies
  • Changing a ticket's status
  • Private note support

升级注意事项:

2.4.5
  • BUGFIX | Fix undefined variables. Support WP 4.8
2.4.4
  • BUGFIX | Enable plugin to be uninstalled
2.4.3
  • BUGFIX | Proper support for HTML emails
2.4.1
  • Security Fix | Remove vulnerable WP_session
2.4.0
  • Contact form 7 support
  • BUG FIX | Update email headers that were forcing all mail to be plain text
  • Add questionnaire
  • Change first customer username
  • Add support tab in contextual help
2.3.5
  • Add missing freemius files
2.3.4
  • Add ability to merge multiple tickets
  • Change default tickets icon
  • Restyle replies to include gravatar and date in new format
2.3.3
  • Admin menu for discounts, getting started guide and quick tour
  • WooCommerce support tab added
  • 'Edit' in row actions changed to 'Reply'
  • 'Update' and 'Publish' buttons changed to 'Submit'
  • Remove custom meta fields below posts
2.3.2
  • Add Facebook add-on support
  • Run new discount offer
2.3.1
  • BUG FIX | Correctly mark ticket as read on reply
  • BUG FIX | Save reCAPTCHA key properly, don't let the xxxxx mess it up
2.3.0
  • Add read/unread ticket indicator
  • Add unread count next to Tickets label
  • Use wp_editor for private notes
2.2.12
  • Use KSD()->support_form() call
  • Use ksd_my_tickets_array filter
  • BUG FIX | Display widget content
  • Remove KSD from role names
2.2.12, October 07, 2016
  • Add ksd_reply_ticket action hook to addons to log replies
2.2.9
  • Add custom KSD roles
2.2.8
  • BUG FIX | Remove lingering UA Analytics
  • Add customer selection while creating a ticket
2.2.7
  • Remove UA tracking
2.2.6
  • BUG FIX | Add support for custom fields.
2.2.5
  • Support for custom fields in the front-end support forms.
  • Sort tickets by last time updated
  • Add support for KSD Custom fields add-on
2.2.4
  • Submission of attachments in front-end support form added
  • BUG FIX | Remove second CC button from the toolbar of the editor during ticket reply
2.2.3
  • BUG FIX | Wrong ticket details shown in single ticket view when other tickets exist
  • User request - Add filter for customer html in ticket information
2.2.2
  • Update translation strings
2.2.1
  • Disable KSD Customer redirection on login
  • BUG FIX | Preformatted text shouldn't overflow in replies
2.2.0
  • WooCommerce and EDD support added
  • Onboarding process added to guide through first ticket creation
  • Feedback mechanism added
2.1.2
  • BUG FIX | Single ticket public replies failing
  • BUG FIX | Showing loading button before send action
2.1.1
  • Added ksd_settings_updated js "action" hook
  • BUG FIX | Settings only showing for the first addon when more than one addon is enabled
2.1.0
  • Change settings UI to horizontal tabs
  • Allow guests to create tickets. Hash URLs created for this
  • Products, severity and category added to support form
2.0.9
  • BUG FIX | Failure to send front-end replies due to tinyMCE not loading
  • Re-order ticket replies in ascending order
  • BUG FIX | Fix 404 error on single ticket pages
2.0.8
  • BUG FIX | 'Enable customer registration' saves correctly
  • BUG FIX | Support form not showing in bootstrap themes
2.0.7
  • Added support form widget
2.0.6
  • BUG FIX | New ticket notifications going to primary admin instead of auto-assign user
2.0.5
  • BUG FIX | Update button fix for Safari browser
2.0.4
  • Support for cc's in tickets
2.0.3
  • BUG FIX | Generate debug file correctly
2.0.2
  • BUG FIX | Agent could not send a reply
  • Add reply count to ticket grid
2.0.1
  • Correct 'Settings' link in plugins screen
  • Remove logic for KSD < 1.5.0
2.0.0
  • Customers can view and follow ticket progress from your website
1.6.8
  • BUG FIX | Notification on new tickets. Mail ticket reply wrapping improved
1.6.7
  • Intro message updated, tracking label and message also updated
1.6.6
  • BUG FIX | Save plugin license information correctly
1.6.5
  • BUG FIX | Plugin activation/deactivation fixed
1.6.3
  • Support button text made configurable. Bug fixes & add-on list
1.6.3
  • BUG FIX | Show refresh message when nonce expires
1.6.2
  • Mark tickets as read/unread
1.6.1
  • Ticket logging without Google reCAPTCHA fixed
1.6.0
  • Attachments now supported. Bulk changes to tickets supported
1.5.5
  • Change of ticket status colors to more intuitive ones
1.5.4
  • Ticket importation from CSV added, notify primary admin on new ticket creation
1.5.3
  • BUG FIX | Better support for localization
1.5.2
  • BUG FIX | Get correct role-based agent list in single ticket view
1.5.1
  • BUG FIX | Added missing icons (more_top,ellipsis), updated loading_dialog.GIF to loading_dialog.gif
1.5.0
  • Auto-assign feature for new tickets, role-based ticket management
1.4.0
  • New Notifications panel to keep you updated & client-side validation for Google reCAPTCHA
1.3.1
  • CAPTCHA form added to front-end form
1.3.0
  • [ksd_support_tab] short code added,single ticket view ticket edits added
1.2.1
  • BUG FIX | Save messages & replies containing apostrophes properly, style single ticket & delete dialog
1.2.0
  • Ticket grid re-styled to be prettier and more intuitive, dashboard summary statistics bolder & clickable
1.1.3
  • BUG Fix - Eliminated message/subject length error on logging new tickets
1.1.2
  • Support for PHP < 5.3 added, support for graphs on sites with SSL (HTTPS)
1.1.1
  • Create KSD tables, gracefully handle errors in dashboard AJAX response & better styling for settings
1.1.0
  • Feedback options added, optional add-ons updated, intro tour on activation
1.0.0
  • Join the Kanzu Support club

常见问题:

Are tickets public?

By default, tickets are only visible to the customer who logged them and your staff ( users with role ksd_agent, ksd_supervisor or a site administrator)

Will KSD work with my theme?

Yes, it will

Can an agent delete a ticket?

No. Only supervisors and administrators can delete tickets

更新日志:

2.4.7, May 20, 2019 2.4.6, May 06, 2019 2.4.5, June 19, 2017 2.4.4, May 17, 2017 2.4.3, May 12, 2017 2.4.1, May 10, 2017 2.4.0, May 10, 2017 2.3.5, March 24, 2017 2.3.4, March 24, 2017 2.3.3, March 3, 2017 2.3.2, January 23, 2017 2.3.1, November 1, 2016 2.3.0, October 22, 2016 2.2.12, October 4, 2016 2.2.11, September 16, 2016 2.2.10, August 27, 2016 2.2.9, August 27, 2016 2.2.8, May 31, 2016 2.2.7, May 24, 2016 2.2.6, May 16, 2016 2.2.5, May 14, 2016 2.2.4, May 8, 2016 2.2.3, April 15, 2016 2.2.2, April 3, 2016 2.2.1, March 27, 2016 2.2.0, March 22, 2016 2.1.2, March 09, 2016 2.1.1, February 29, 2016 2.1.0, February 21, 2016 2.0.9, January 27, 2016 2.0.8, January 26, 2016 2.0.7, January 20, 2016 2.0.6, December 09, 2015 2.0.4, September 19, 2015 2.0.3, September 05, 2015 2.0.2, September 05, 2015 2.0.1, September 03, 2015 2.0.0, August 29, 2015 1.7.0, July 29, 2015 1.6.8, July 17, 2015 1.6.7, June 30, 2015 1.6.6, June 27, 2015 1.6.5, June 26, 2015 1.6.4, June 25, 2015 1.6.3, June 24, 2015 1.6.2, June 10, 2015 1.6.1, June 01, 2015 1.6.0, May 27, 2015 1.5.5, May 16, 2015 1.5.4, April 15, 2015 1.5.3, March 21, 2015 1.5.2, February 25, 2015 1.5.1, February 24, 2015 1.5.0, February 24, 2015 1.4.0, February 10, 2015 1.3.1, February 05, 2015 1.3.0, January 31, 2015 1.2.1, January 26, 2015 1.2.0, January 24, 2015 1.1.3 1.1.2 1.1.1 1.1.0 1.0.0, November 21, 2014