KnowledgeBase HelpDesk -- WordPress 插件

开发者	quantumcloud
更新时间	2024年10月15日 20:39
捐献地址:	去捐款
PHP版本:	5.6 及以上
WordPress版本:	6.6
版权:	GPLv2 or later
版权网址:	版权信息

KnowledgeBase, Documentation, HelpDesk with AI powred ChatBot! KnowledgeBase HelpDesk is an advanced KnowledgeBase plugin for your docs and documentation with a floating chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT powered WordPress ChatBot WPBot to search your Knowledgebase articles.

Support, Bug Report, Feature Requests | KnowledgeBase X Pro version Live Demo

You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot and interface that acts as a one stop help desk for your website users. The search is powered by AJAX. So, this Knowledge Base / Help Desk returns more relevant results in impressive speed. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. You can use the KBx ChatBot as as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. The ChatBot also searches the KBx articles that you created.

//-> Try our FREE ChatBot for WordPress with AI - WPBot. It is an easy to use, Native, No coding required, AI ChatBot to provide Automated Live Chat Support. Use ChatBot to answer user questions and also collect information from the users using conversational forms. It can be also be powered by DialogFlow, Tavily or OpenAI ChatGPT or simply use the built-in features to provide Live support and collect data. ++ Check out the ChatBot for WordPress Demo.

KnowledgeBase HelpDesk Main Features

Live Chat Bot with Floating Icon in front end for helpdesk
Section wise knowledgebase
Option for users to sort alphabetically, popularity, views
Article view count (editable by admin)
Upvote optoin
Custom Knowledge Base slug to set the opening path of the URL of the knowledgebase
Custom Knowledge Base Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives
Custom Knowledge Base Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives
Custom CSS from Knowledge Base settings
Parent and subcategories are listed the same way
Alphabetical Glossary (A to Z index of your articles)
Fully RESPONSIVE and mobile device friendly
Simple and effective presentation
Super fast AJAX search, with predictive text
Sidebar widgets for recent articles and tag cloud
Short codes and easy shortcode generator to create parameters in a few clicks
Works across all major browsers and devices – IE8+, Safari, Firefox, Chrome

KnowledgeBase Free ChatBot Features

ChatBot Supports any languages including RTL
OpenAI basic module to answer any type of questions
Create simple text responses easily from your WordPress backend.
Add hyperlinks in response message content using HTML markup.
Change all the Chat bot responses from language settings
Set on which pages the chat bot will display
Fine tune the ChatBot floating icon position
Upload Custom Icon
Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you
Built in Intent to Let users email you any question or feedback they may have
Built in Intent to Let users leave their phone number so you can call them back
Rearrange the Start Menu
Option to display Start Menu After Greetings
Option to open the ChatBot Full Screen in Mobile
Create Conversational drag and drop forms with a free AddOn
Integrate with Google’s Dialogflow Agent API to process natural language queries.
Display text Responses for Intents you created in DialogFlow and machine learning

Extra KnowledgeBase X Pro Version Features (Coming Soon) The pro version of the KnowledgeBase plugin provides some unique and useful features.

KnowledgeBase articles
Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.
Frequently Asked Questions Accordion Format
A to Z Glossary using the Same KnowledgeBase articles
AJAX powered auto complete Search bar
Export KnowledgeBaseas CSV
Import KnowledgeBase articles
Ask a Question - allow user to ask a question and suggest possible answer
Approve user suggested questions and answers from the back end.
Supports Table of Contents for long KB Articles - automatically turns your h1-h4 headings to table of contents
Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light
Easy, Visual Shortcode Generator with all options
Drag and Drop Article Sorting
Drag and Drop Category Reorder
Attach multiple files with articles
Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
Mark a KnowledgeBase Article as Sticky to always show on top
Front End Sorting - Menu Order, Alphabetical or Popularity
User Role based Permission to View KnowledgeBase Category and Articles
Show only a single category for FAQ
Change KnowledgeBase, Category and Tag URL slugs
Change font colors
Enable Bread Crumb
User Upvote/DownVote option for KnowledgeBase Articles
Edit UpVote/DownVote Count
Editable Article View Count
Enable/Disable WordPress Commenting in Articles
Custom Templating Support - design your own custom template for Archive, Articles, Article Search & Article Detail page
Upload custom category image
Add category descriptions
Sidebar widget for Most Popular Articles
Sidebar widget for Tag Cloud
Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
Knowledgebase slug, Category slug and Tag slug
Default article sorting option
Front end article sorting drop down
Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
Turn on or off Sticky, Popular, Recent Article Tabs individually
Customize colors
Enable/disable Breadcrumb
Enable Related Articles
Enable Comments on Article
Statistics - Search Terms, View, Popular Articles, Upvotes
Floating Search Box. OR ChatBot

KnowledgeBase X ChatBot Features

With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live Chat support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot. The ChatBot will reduce your live chat support and work load significantly in the long run. Replace or Extend Your Live Chat HelpDesk SupportDesk with a fully automated ChatBot.

Advanced, fast Site search of your pages and posts to answer user questions
Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
Natural Language Processing through Google's Dialog Flow
Automatically supports Custom Intents and Responses You Create in Dialog Flow
Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
Simply paste any image (jpg or gif) or youtube video’s full link
Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
Fine tune WPBot icon position by pixels or percentages
Option to choose on which pages WPBot should load
Option to Auto Open Chatbot Window For First Time Page Load
Ability to click a text link to open the ChatBot using shortcode
Upload custom ChatBot icon
Upload custom Agent icon
Choose from 5 design templates for ChatBot interface
Option to disable WPBot on Mobile Devices
Option to Disable Persistent Chat History across pages
Option to Enable/Disable Site Search, Call Me, eMail, FAQ, newsletter subscription etc. ready intents
Show or Hide Opening Notifications
Option to Skip Greeting and Asking Name and eMail
Option to Skip Greeting for logged in users only.
Option to enable/disable asking for eMail address after asking name
Upload your own background image for chatbot
Create FAQ area with multiple questions and answers (supports html)
Add video in Support area just by pasting Youtube link
Add multiple site notifications to show above the ChatBot icon
Quick access to Support ares of the ChatBot
Quick Help for commands that can be used in-chat
Admin customizable chat commands
Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
Persistent chat history over shopper session on website
Option to Disable persistent chat history (Chat history is reset in every page)
Remember chat history in browser local storage and greet returning users
Shortcode for WPBot on a Page or post (without floating icon)
Option to Open pages in new or same window from search results
Any Language support. mo/pot file included so you can translate to any language
RTL support
Light Integration with FaceBook Messenger for Live Chat
Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
Call me back – customer leaves phone number.
Collect Customer Feedback by email option.
Collect User eMail for newsletter Subscription
GDPR compliance (message with link to Privacy page)
Unsubscibe Command
Advanced Name Recognition
Sample DialogFlow Agent for quick import
Prompt User for eMail subscription with Retargeting Nessage
Export eMail Addresses as CSV
Onsite retargeting and remarketing to increase customer conversion rate.
Enable/Disable retargeting message sound
Out of focus Browser tab flashing with custom message for retargeting messages
Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
Custom Background color for retargeting messages.
Connect retargeting messages with any custom intent created in DialogFlow
Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.
Embed code to use the ChatBot on any other website including static HTML website
Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to
Option to hide the support and other icons from the ChatBot footer
Plugin Auto Upgrades from WordPress backend

OpenAI Integration

Have OpenAI Answer Generic Questions
Fine Tune OpenAI with Custom Dataset(requires addon)
Fine Tune OpenAI with Website Data(requires addon)
AI Image Generator
AI Article Generator

KnowledgeBase X AddOns/strong>

Live Chat (human) support from your WordPress Backend

Complete helpdesk ticket system on your website. This easy to configure and easy to use support ticket plugin can work stand alone or as an addon for our KnowledgeBase X plugin with ChatBot.

View Demo of KnowledgeBase X w/ FAQ, Glossary and AI Powered ChatBot/HelpDesk
How to Use KnowledgeBase HelpDesk After activating the KnowledgeBase HelpDesk plugin, create a new page or post. In the body section write the appropriate shortcode you want to use for either KNowledge Base or Glossary. Save the page/post and check the page in front end. You need to use shortcodes to display KnowledgeBase article search page or glossary page. Copy the below shortcodes as per your requirement and put in your post or page. Shortcodes: [kbx-knowledgebase] for article search page with category tiles. [kbx-knowledgebase-glossary] for glossary page. Settings: Settings options are self explanatory. These can be found under "Knowledgebase --> Settings". Widgets: Widgets can be found under "Appearence --> Widgets". There are two avilable widgets. These are: Knowledgebase Articles [Sorting Options: Date, Popularity, Views] Knowledgebase Tag Cloud Floating Search Widget: You can enable a user friendly floating search widget sitewide to mimic a HelpDesk and Chatbot. This helpdesk brings your entire knowledgebase searchable from any page of your website To enable this option go to the Bot Settings section.

3.6.4 Fixed some PHP variable issues 3.6.3 UI/UX Update 3.6.2 Fixed a PHP warning 3.6.1 UI Update 3.6.0 ChatBot Update 3.5.9 UI Update 3.5.8 Fixed some PHP variable issues 3.5.7 Fixed some PHP errors 3.5.6 Updated design 3.5.4 Fixed some PHP issues 3.5.3 Fixed some PHP issues 3.5.2 Fixed a plugin redirect issue on activation 3.5.1 End Eid Sale 3.5.0 Eid Sale 3.4.9 Removed the New year sale 3.4.8 New year sale 3.4.7 Christmas sale 3.4.6 Removed BF sale 3.4.5 BF sale 3.4.4 BF sale 3.4.3 Removed Halloween sale 3.4.2 Halloween sale 3.4.1 Fixed some PHP warnings 3.4.0 OpenAI ChatGPT support and latest WPBot Lite 3.3.9 Fixed conflict with conversational form 3.3.8 Removed admin notice 3.3.7 Added admin notice 3.3.6 Update button design 3.3.5 Made chatbot the default option. 3.3.4 KBx deactivation email issue fix 3.3.3 Removed obsolete files Fixed an issue with the shortcode generator 3.3.1 Improved search 3.3.0 Fixed a section selection issue 3.2.9 Added Gitenberg support 3.2.8 Added none option for floating button 3.2.7 Default value add on kbxbot kbx ChatBot setting page updated KBx category template priority increas 3.2.6 Fixed conflict with the GutemTOC plugin 3.2.5 Included ChatBot functionality 3.2.4 WP 5.6 compatible 3.2.3 Added deactivation form for feedback 3.2.2 Fixed Gutenberg Block shortcode generator 3.2.1 Fixed an issue with the floating search widget 3.2.0 Fix KBX Search Bar not working for some sites Remove ob_clean() from func_kbx_search_article() Fix Search not return matching results in some cases Flush Permalinks on plugin activation to prevent 404 errors for KBX Articles and Categories 3.1.0 Added permalink flush after update Fixed box overlapping issue 3.0.0 Completely overhauled the KnowledgeBase front end designs Added more style options Added category image support 2.9.0 Updated support area 2.8.0 Fixed some PHP notices 2.7.0 Improved and cleaned up code everywhere 2.6.0 Fixed spelling Updated slug view 2.5.0 Fixed a conflict with other QC plugins 2.4.0 Fixed some CSS conflicts 2.3.0 Improved search 2.2.0 Reset Postdata after Glossary Shortcode Ajax Search on Widget not working for empty string Removed unused Ranking php error log fixed 2.1.0 Fixed a PHP notice 2.0.0 Removed popular sorting - unused implemented defualt width and margin. Menu KB X Add notice at top: The KB X Pro version is now available with Intelligent ChatBot Integrated with Google's DialogFlow Removedthe close me text and area from floating widget Gave an option to change the text Search the Knowledge base from main search box and floating widget Gave option to change the text Type your search string. Minimum 4 characters are required from floating box 1.9.0 Improved glossary item listing 1.8.0 Fixed pagination for glossary 1.7.0 Fixed duplicate letter bug for glossary 1.6.0 Fixed a warning with php 7.0 1.5.0 Permalink flushing issue fixed. Floating Search Icon squeezed up issue fixed. 1.4.0 Article filtering by category 1.3.0 Discussion (Comments) Section has been removed because the feature is incomplete 1.2.0 Assign articles to uncategorized section by default 1.1.0 Fixed pagination 1.0.0

Updated support section.
Updated css class names to avoid conflict with other theme or plugins
Added template overriding functions. Priorities are Child Theme > Parent Theme > Plugin File.
Fixed CSS issues
Added a new outer wrapper for generic themes, for all the KB templates. Width 80%, Margin 20px-auto.
Fixed CUSTOM CSS loading option
Others

0.9.0 *Inception

KnowledgeBase Documentation HelpDesk with AI ChatBot

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