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KnowledgeBase with AI ChatBot HelpDesk - KBx

开发者 quantumcloud
更新时间 2024年11月20日 19:16
捐献地址: 去捐款
PHP版本: 5.6 及以上
WordPress版本: 6.7
版权: GPLv2 or later
版权网址: 版权信息

标签

customer support chatbot helpdesk knowledgebase livesupport

下载

3.6.6 3.5.3 1.2.0 1.4.0 1.6.0 1.7.0 1.8.0 1.9.0 2.0.0 3.2.2 3.2.5 3.3.9 2.5.0 3.2.1 3.2.9 3.3.0 2.8.0 3.2.6 3.3.4 3.3.5 2.3.0 2.9.0 3.3.6 3.3.7 3.4.0 0.9.0 3.2.3 3.4.4 3.4.5 3.4.6 1.1.0 2.7.0 3.1.0 3.2.0 3.4.3 3.4.7 2.1.0 1.5.0 2.4.0 3.2.4 3.3.1 3.3.8 3.4.1 3.4.2 3.5.0 3.5.1 3.5.2 3.4.8 3.2.7 3.2.8 3.4.9 3.5.6 3.5.7 3.5.8 3.5.9 3.6.0 2.2.0 2.6.0 3.0.0 3.3.3 3.5.4 3.6.1 3.6.2 3.6.3 1.3.0 3.6.4 3.6.5

详情介绍:

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered Free WordPress ChatBot WPBot ChatBotto search your Knowledgebase articles.
🚀 BLACK FRIDAY SALE is ON! USE COUPON CODE friday during checkout! 🚀 for Live Chat, Support Ticket AI Training Upgrade to KBx X Pro now! 🚀 KBx Support, Bug Report, Feature Requests | KBx Pro Live Demo
You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the KnowledgeBase X Pro version. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. The ChatBot also searches the KBx articles that you created. A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website: KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides. KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software. KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions. KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources. KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals. KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues. KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips. KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff. KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes. KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention. KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners. KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits. An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences. KnowledgeBase HelpDesk with AI ChatBot Main Features KnowledgeBase Free ChatBot Features KnowledgeBase X Pro Version Features Highlights The pro version of the KnowledgeBase plugin provides some unique and useful features. How to train AI with your KnowledgeBase and website data using KBx ChatBot You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for How to train AI with your website data using KBx ChatBot KnowledgeBase X AI ChatBot Features
🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot.
Interactions OpenAI ChatGPT Integration Interactive Forms Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create: Language Support Embedding Features Misc. Features Useful ChatBot Modules How to Use KnowledgeBase HelpDesk Please check the plugin's Help page for details.

安装:

  1. Download the plugin zip file. Extract and upload the folder in your wp-content/plugins folder.
  2. From the wp-admin panel go to plugins and activate "knowledgebase-helpdesk"
  3. Create a new page and paste the plugin Short Code.
  4. You are done.

屏幕截图:

  • ChatBot
  • Knowledgebase Helpdesk Glossary of Terms
  • Knowledgebase Helpdesk Search panel
  • Widgets
  • Gutenberg compatible shortcode generator

升级注意事项:

1.2.0
  • Assign articles to uncategorized section by default
  • Fixed pagination

常见问题:

Links not working - getting a 404 error on article pages

Sometimes you mat need to save the permalinks again. Go to your Wordpress->Settings->Permalinks and Save permalinks again. The problem should go away.

How to add items to the Glossary

Scroll down in your Kknowledge Base article page until you see Custom Fields. There is a field for Glossary term here. You can add one keyword per article and that will show up in your Glossary alphabet list and link the keyword to that article automatically.

更新日志:

3.6.6 Black Friday sale 3.6.5 UI Update 3.6.4 Fixed some PHP variable issues 3.6.3 UI/UX Update 3.6.2 Fixed a PHP warning 3.6.1 UI Update 3.6.0 ChatBot Update 3.5.9 UI Update 3.5.8 Fixed some PHP variable issues 3.5.7 Fixed some PHP errors 3.5.6 Updated design 3.5.4 Fixed some PHP issues 3.5.3 Fixed some PHP issues 3.5.2 Fixed a plugin redirect issue on activation 3.5.1 End Eid Sale 3.5.0 Eid Sale 3.4.9 Removed the New year sale 3.4.8 New year sale 3.4.7 Christmas sale 3.4.6 Removed BF sale 3.4.5 BF sale 3.4.4 BF sale 3.4.3 Removed Halloween sale 3.4.2 Halloween sale 3.4.1 Fixed some PHP warnings 3.4.0 OpenAI ChatGPT support and latest WPBot Lite 3.3.9 Fixed conflict with conversational form 3.3.8 Removed admin notice 3.3.7 Added admin notice 3.3.6 Update button design 3.3.5 Made chatbot the default option. 3.3.4 KBx deactivation email issue fix 3.3.3 Removed obsolete files Fixed an issue with the shortcode generator 3.3.1 Improved search 3.3.0 Fixed a section selection issue 3.2.9 Added Gitenberg support 3.2.8 Added none option for floating button 3.2.7 Default value add on kbxbot kbx ChatBot setting page updated KBx category template priority increas 3.2.6 Fixed conflict with the GutemTOC plugin 3.2.5 Included ChatBot functionality 3.2.4 WP 5.6 compatible 3.2.3 Added deactivation form for feedback 3.2.2 Fixed Gutenberg Block shortcode generator 3.2.1 Fixed an issue with the floating search widget 3.2.0 Fix KBX Search Bar not working for some sites Remove ob_clean() from func_kbx_search_article() Fix Search not return matching results in some cases Flush Permalinks on plugin activation to prevent 404 errors for KBX Articles and Categories 3.1.0 Added permalink flush after update Fixed box overlapping issue 3.0.0 Completely overhauled the KnowledgeBase front end designs Added more style options Added category image support 2.9.0 Updated support area 2.8.0 Fixed some PHP notices 2.7.0 Improved and cleaned up code everywhere 2.6.0 Fixed spelling Updated slug view 2.5.0 Fixed a conflict with other QC plugins 2.4.0 Fixed some CSS conflicts 2.3.0 Improved search 2.2.0 Reset Postdata after Glossary Shortcode Ajax Search on Widget not working for empty string Removed unused Ranking php error log fixed 2.1.0 Fixed a PHP notice 2.0.0 Removed popular sorting - unused implemented defualt width and margin. Menu KB X Add notice at top: The KB X Pro version is now available with Intelligent ChatBot Integrated with Google's DialogFlow Removedthe close me text and area from floating widget Gave an option to change the text Search the Knowledge base from main search box and floating widget Gave option to change the text Type your search string. Minimum 4 characters are required from floating box 1.9.0 Improved glossary item listing 1.8.0 Fixed pagination for glossary 1.7.0 Fixed duplicate letter bug for glossary 1.6.0 Fixed a warning with php 7.0 1.5.0 Permalink flushing issue fixed. Floating Search Icon squeezed up issue fixed. 1.4.0 Article filtering by category 1.3.0 Discussion (Comments) Section has been removed because the feature is incomplete 1.2.0 Assign articles to uncategorized section by default 1.1.0 Fixed pagination 1.0.0 0.9.0 *Inception