Kwiro — AI Sales Agent & Chatbot for WooCommerce -- WordPress 插件

开发者	kwiro
更新时间	2026年6月25日 13:12
PHP版本:	7.4 及以上
WordPress版本:	7.0
版权:	GPL-2.0-or-later
版权网址:	版权信息

AI SALES AGENT FOR WOOCOMMERCE — TRAINED ON YOUR CATALOG, MEASURED IN REVENUE. Your store gets visitors at 11 PM. They land with buying questions — "Will this fit a 5'8 frame?", "What's the difference between these two?", "Do you have it in red?" — and there's no one to answer. Cart abandoned. Sale lost. Tomorrow morning your conversion report shows the gap, but you can't see how big it really was. Kwiro is the first AI Sales Agent built specifically for WooCommerce. It reads your entire catalog, answers shoppers in 58 languages, and converts visitors into buyers — even at 3 AM. Independently tested at ~0% hallucination across 887 real shopper scenarios (full results published at kwiro.ai/proof). Not another live-chat plugin retrofitted with AI; built from the first line of code to recommend, qualify, and close. KWIRO VS A GENERIC AI CHATBOT Generic live-chat and chatbot plugins were built for support — answering tickets, deflecting questions, freeing up human agents. They got "AI" bolted on later. Kwiro inverts the design:

Catalog-grounded answers — every reply is anchored to retrieved products from your live WooCommerce catalog. Hallucinations don't just degrade UX, they kill trust. We test for them on every release.
Recommends specific SKUs — not "you might like our jewellery" but "the Gold Chain Bracelet, $129, in stock — add to bag". Sale-aware, in-stock-aware, currency-correct.
Handles objections — "Is this good quality?", "Will it fit?", "What's your return policy?" — answered with your store's voice, not boilerplate.
Closes at 2 AM — first-token response in ~1.5 s, full reply in ~2.5 s, in any of 58 tested languages.
Measured in revenue, not tickets — direct attribution within 30 minutes of the chat, assisted attribution within 24 hours. Every dollar earned through chat shows up on your dashboard.

KEY FEATURES

One-click connect – click Connect to Kwiro on the plugin settings page, sign in via magic link, products sync automatically. No API-key copy-paste, no CSV uploads, no manual setup.
Trained on your live catalog – every product, variant, price, and attribute syncs in 1–5 minutes for a typical store. New products and edits appear in seconds via WooCommerce hooks.
~0% hallucination on product data – 887 scenarios tested across 33 categories and 58 languages, audited monthly. We won't pretend it'll always stay there — no AI is perfect — but every uncertain answer surfaces in your dashboard's Knowledge Gaps so you can review and teach. Full receipts at kwiro.ai/proof.
Guided Selling – tap-friendly multiple-choice quiz for shoppers who don't know what to type. Hands off to chat with real product cards in 2–4 taps. No other WooCommerce chatbot does this.
5-layer memory that learns what converts [Growth] – product intelligence + store memory + winning conversations + cross-store network + outcome scoring. Each store grows its own playbook.
ROI Dashboard [Pro] – AI-attributed revenue, conversion rate, top questions, top recommended products. Direct + assisted attribution windows.
Memory Inspector [Growth] – pin, edit, or delete what the AI has learned. Knowledge Gaps surface unanswered questions so you can teach the AI in two clicks.
Forbidden Topics [Growth] – exclude product categories, brands, or topics from the AI. Default list already deflects support questions (refunds, order tracking, warranties) to your existing helpdesk.
58 languages, native quality – English (US, UK, Australian variants), Spanish, French, German, Italian, Portuguese, Dutch, plus 50 more. 95%+ pass rate on multilingual scenarios.
3 KB iframe widget – loads asynchronously, no theme CSS conflicts, no impact on Core Web Vitals. Mobile-first by default.
Clean uninstall – Disconnect button purges every locally stored credential in one click. Uninstall removes every option, transient, and cron event.

BUILT FOR WOOCOMMERCE, NOT BOLTED ON

All product types supported – simple, variable, grouped, and external/affiliate products with attributes (size, colour, etc.), categories, tags, sale prices, and stock status.
Cart-aware widget – knows what's in the shopper's basket and recommends complementary products that ship from your inventory.
Order webhooks – paid orders fire attribution lookups that link the conversation, the recommendation, and the sale.
Adaptive batch sync – auto-tunes batch size based on your host's response time, so even slow shared hosts complete a full catalog sync without timeouts.
Theme-agnostic – tested with Storefront, Astra, GeneratePress, OceanWP, Flatsome, Kadence, Divi, and more. The widget is an isolated iframe; your theme's CSS can't break it.

YOUR DATA, YOUR CHOICE Kwiro is fully GDPR + CCPA + CPRA compliant. Customer chats are encrypted in transit (TLS 1.2+) and at rest (AES-256). Conversation data is hosted on AWS us-west-2 (Oregon), never sold, never used to train third-party models. AI inference is routed through a privacy-preserving AI gateway under a Zero Data Retention (ZDR) agreement — prompts and responses are not logged, stored, or retained by the gateway or its upstream model providers. No customer PII (name, email, address, payment) is ever sent to Kwiro. You can export every conversation to CSV, or delete a visitor's data on request, in a single click. Cancel and you keep everything. The plugin makes no network requests until you click Connect to Kwiro — explicit user opt-in by design. Full disclosure of every endpoint and the data sent to each is in the External services section below. PRICING — FOUNDING-MEMBER LAUNCH RATES Plans differ by monthly conversation cap and advanced memory features. Subscribe at the launch rate and lock it forever, even after the public price increases.

Free – $0/mo, 200 conversations/month, all 58 languages, "Powered by Kwiro" badge, full conversation transcripts, community support.
Pro – launch $39/mo (regular $79), 2,000 conversations, ROI dashboard, AI-attributed sales, Missing Products report, email support.
Growth (most popular) – launch $99/mo (regular $199), 5,000 conversations, Memory Inspector, Knowledge Gaps, custom prompts, priority queue, API access, 3 team seats.
Scale – launch $299/mo (regular $599), 25,000 conversations, white-label widget, multi-store management, priority infrastructure, 10 team seats, dedicated CSM.

Overage on paid plans: $10 per extra 1,000 conversations — billed metered, never surprises. By default (1× cap), your bill never exceeds your plan price even past your limit; the AI shifts to short, polite degrade-mode replies. Raise the cap to 2×/3×/5× if you'd rather pay for full-quality replies past the limit. Kwiro never stops mid-chat. TRY IT WITHOUT INSTALLING Open the live demo at kwiro.ai — chat with the AI Sales Agent on a real WooCommerce store, then read all 887 test scenarios at kwiro.ai/proof. No signup. No card. 30 seconds.

1.2.18

Clearer first-run experience while your catalog finishes syncing. Right after you connect, your products take a few minutes to sync. During that window the AI now tells shoppers (in their own language) that your store is still being set up and to check back shortly, instead of saying there are no products. This is a server-side improvement that applies automatically to every store — no plugin code changes, nothing to reconfigure. Drop-in upgrade.

1.2.17

All 58 languages now included on the Free plan. Your AI replies in whatever language your shopper types — Spanish, Arabic, Hindi, Bengali, and 54 more — on every plan, Free included. Multilingual replies used to need a paid plan; now a free store sells in each shopper's own language. Nothing to configure: the AI auto-detects the shopper's language and replies in it. Drop-in upgrade.

1.2.16

Faster updates, cleaner support handoff. When you upgrade Kwiro, your admin pages and your shoppers' widgets now pick up the new version's changes immediately instead of waiting on browser cache. We also keep the version number the plugin reports to our cloud in sync with what you actually have installed — so if you ever email support, your message is correctly tagged with your real plugin version. No setting changes; nothing to reconfigure. Drop-in upgrade.

1.2.15

Privacy update — Zero Data Retention for AI replies. Your customers' chat questions and the AI's replies travel through a privacy-preserving AI gateway under a Zero Data Retention agreement. The gateway, and the AI model behind it, never log, store, or retain a single message. This has always been true behind the scenes — this release just makes it plain in the readme's "Your Data, Your Choice" and "External services" sections, and on the Connect screen, so you can show your shoppers (and your DPO) exactly how their data is handled. Recommended reading if your store has strict GDPR / privacy obligations. No code changes; drop-in upgrade.

1.2.14

Compat — tested with WordPress 7.0. WP 7.0 became the current stable shortly after 1.2.13 shipped, which made the directory show an "Untested with your version of WordPress" warning on the listing for every WP 7.0 shopper — a measurable drag on install conversion. Smoke-tested 1.2.13 against WP 7.0 (clean install, WP_DEBUG=true): activation clean, no deprecation notices in debug.log, Connect-to-Kwiro one-click link OK, settings page renders, widget injects on the storefront, full sync completes. No code changes — only the Tested up to field and Stable tag advance. Drop-in upgrade.

1.2.13

WordPress.org review-team feedback applied. Every piece of JavaScript the plugin uses — on your admin pages and on your shoppers' storefront — is now loaded the standard WordPress way. The side benefit you'll notice: slightly faster admin-page load, better browser caching, and full compatibility with caching plugins like WP Rocket and W3 Total Cache. We also tightened the code to the latest WordPress coding standards. No setting changes; nothing to reconfigure. Drop-in upgrade.

1.2.12

Copy fix — Short Description now reads "~0% hallucination" instead of "0% hallucination". No AI hits absolute zero across non-trivial test sets; the tilde makes the claim honest and defensible. Body of the readme (which already used "~0%") is unchanged. No behavior or functional changes. Note: this version was built but never uploaded to wp.org; the copy change is included in 1.2.13.

1.2.11

WordPress.org submission cleanup — strip diagnostic logging. Removed the temporary kwiro-debug.log file write under wp-content/uploads/, the rest_api_init request-tracker hook, and every [kwiro] … diagnostic line that was added in 1.2.10 to chase the Block Checkout attribution bug. The bug is fixed (1.2.7 + 1.2.8 + 1.2.9), so the diagnostic surface is no longer needed in production. Kept one error_log() call gated behind WP_DEBUG — only fires on actual cloud-POST failures, so support can still see the underlying error message when something goes wrong without writing to a publicly-readable log file. Drop-in upgrade, no behaviour change for working installs.

1.2.10

Diagnostic logging for Block Checkout attribution debugging. Added a temporary wp-content/uploads/kwiro-debug.log file + rest_api_init checkout-request tracker so we could pin down where Store API attribution was getting lost on real merchant traffic. Helped catch the _update_order_from_request hook firing without extensions populated — fix shipped in 1.2.9. Diagnostic surface is removed in 1.2.11; if you're upgrading from < 1.2.10 you can skip this version.

1.2.9

Belt-and-suspenders: cookie-only attribution save on _order_processed. 1.2.8 registered the Store API extension schema and added a cookie fallback inside _update_order_from_request, but headless-Chrome end-to-end testing showed the meta still wasn't sticking on some WC builds — likely because the order is reconstructed between hook fires on certain stacks. Added a redundant woocommerce_store_api_checkout_order_processed handler that runs cookie-only (doesn't need $request) and only acts if the upstream handler didn't already write the meta. Also added error_log() diagnostic lines on every code path so when this is reported next we have a paper trail in wp-content/debug.log (or PHP error log) instead of guessing. Drop-in upgrade.

1.2.8

Register kwiro_attribution as a Store API extension + add cookie fallback. End-to-end repro showed the storefront fetch interceptor was correctly attaching extensions.kwiro_attribution.conversation_id to the /wc/store/v1/checkout POST body — the JSON sent by the browser had it — but the _kwiro_conversation_id order meta was still empty after place-order. Root cause: WC's CheckoutSchema strips unregistered extension namespaces from $request['extensions'] before woocommerce_store_api_checkout_update_order_from_request fires, so 1.2.7's hook saw an empty extensions array and returned early. We now register the namespace via ExtendSchema::register_endpoint_data on woocommerce_blocks_loaded. As a belt-and-suspenders safety net (some WC + caching combinations still drop the data even with the schema registered) the hook now also reads the kwiro_conv cookie out of $_COOKIE server-side when the extensions array comes up empty — same UUID validation as the JS write side. Drop-in upgrade.

1.2.7

Block Checkout attribution actually reaches the order now. Two compounding bugs were swallowing AI-attribution on stores running the WC Block Checkout (the default since WC 8.3): (1) the plugin hooked woocommerce_store_api_checkout_order_processed, which only passes $order — so we had to re-parse php://input to read the request extensions, and that buffer was already consumed on a number of PHP/WC stacks; and (2) the JS captured Date.now() (milliseconds) but PHP compared with time() (seconds), so the attribution window check was working by accident on direct orders and never firing for assisted orders. Switched to woocommerce_store_api_checkout_update_order_from_request (the hook that passes both $order and the WP_REST_Request — clean access to extensions.kwiro_attribution), normalized the JS write to seconds-since-epoch, and added a defensive ms→seconds rescale in PHP for any orders that have legacy values stored. Drop-in upgrade.

1.2.6

Declare HPOS + Block Checkout compatibility — clears the WooCommerce admin notice "Kwiro is incompatible with currently enabled WooCommerce features." The plugin only touches orders through the WC CRUD API (wc_get_order, meta accessors, status hooks) and the Block Checkout's Store API hook is already wired for attribution, so this is purely a declaration — no behavior change. Drop-in upgrade.

1.2.5

Cash-on-Delivery / Bank Transfer orders now report to Kwiro — sales attribution previously only fired on woocommerce_payment_complete (Stripe / PayPal) or on a manual transition to completed, so COD and BACS orders never reached the dashboard's Sales page until an admin marked them complete by hand. The tracker now also hooks processing and on-hold status transitions, with the existing _kwiro_tracked order-meta dedup ensuring online-paid orders don't double-fire. Drop-in upgrade.

1.2.4

Sync correctly fires sync/finalize on completion — restores the cloud-side hook that builds store_intelligence (which feeds the widget's "I know all N products" contextual greeting) and runs the final embedding pass. The 1.2.3 inline-loop refactor inadvertently dropped the call to the finalize handler, so freshly-synced stores rendered "I know all 0 products here" on the storefront until the cloud's hourly enrichment cron caught up. Drop-in upgrade — no DB or credential changes.

1.2.3

Sync no longer depends on WP-CRON. Manual Sync Now now loops batches inline up to a 25-second AJAX budget, so a typical 100–250 product catalog finishes in a single click without relying on the host's cron loop. Catalogs larger than the budget still hand off to kwiro_batch_sync for the rest, but if cron never fires the merchant can simply hit Sync Now again — the plugin resumes from the saved offset instead of restarting from zero. Fixes the "Syncing… 50/107" stall reported on dev VPS hosts and any prod host with WP-CRON disabled or rate-limited.

1.2.2

Recoverable "domain already linked" error — when a domain that was previously connected to Kwiro is re-installing the plugin, the WP admin now shows a clear path forward instead of a dead-end. Fresh installs on a domain that was registered but never claimed by a Kwiro user now succeed automatically (no manual intervention). Domains that are claimed by a Kwiro account show a recoverable warning with the redacted email hint, "Open Kwiro dashboard" / "Try again" / "Contact support" actions, and clear copy guiding the merchant to retrieve their existing API key from Settings → API.
External Services disclosure — added app.kwiro.ai (the dashboard iframe loaded inside WP admin's AI Sales Dashboard submenu) so every external host the plugin connects to is listed in the readme's External services section, per Plugin Directory Guideline 7.
Widget ↔ plugin postMessage compatibility — bundled widget now dispatches both the v1.2 kwiro_* and legacy v1.1 aisales_* prefixes for resize / add-to-cart / navigate / viewport events. Resolves a real-customer interop bug where opening the widget left the iframe wrapper at the closed-launcher size (chips invisible under the input bar) and add-to-cart silently no-op'd on v1.2 plugin installs.

1.2.1

Plugin slug rename — ai-sales-assistant → kwiro-ai-sales-agent to match the product name on WordPress.org. Existing v1.1.x installs are migrated automatically on first activation: API key, store ID, public key, sync status, settings, and consent flag carry over without reconfiguration. CRON hooks (aisales_batch_sync → kwiro_batch_sync, weekly sync) are rescheduled in place.
Internal prefix alignment — aisales_* → kwiro_* across all options, transients, hooks, classes, AJAX action names, JS handles, and HTML element IDs. No user-visible change for fresh installs; v1.1.x upgrades are handled by the migration above.
Display name — "Kwiro — AI Sales Agent & Chatbot for WooCommerce" (clarifies the product category in the WP admin Plugins list and the wp.org listing).

1.1.4

WordPress.org submission readiness — explicit user-consent gate before the first connection to api.kwiro.ai (was: silent registration on settings-page open). Plugin now ships with no application/test files, an up-to-date "Tested up to" header, the new Requires Plugins: woocommerce declaration (WP 6.5+), and the External Services disclosure required by Plugin Directory Guideline 7.
Privacy/Terms links surfaced on the plugin settings screen.
Disconnect button added — purges the locally stored API key with a single click.

1.1.x and earlier Pre-publication development versions. Highlights: One-click Connect flow (1.1.0), foreground first-sync (1.1.0), sync history logging (1.1.2), sync pagination + indexing fixes (1.1.1–1.1.3). Full notes available in the GitHub repository.

Kwiro — AI Sales Agent & Chatbot for WooCommerce

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