Leadkeel – Contact Form Email Log & Failure Alerts

Usually the website's email setup is the problem, not the form: many hosts block or limit PHP mail, or an SMTP setting changed. Leadkeel shows the exact error for each failed Contact Form 7 notification, so you can see why, and it keeps the submission so the lead is not lost. Use the Send test email button on the Form health page to check your site's email, and an SMTP plugin to fix it.

The form saved the visitor's message and asked WordPress to send the notification, but the email failed or was filtered on the way. Common causes are a missing SMTP plugin, a "From" address on a different domain than your site, a notification switched off, or a recipient address with a typo. Leadkeel shows which of these applies: the inquiry's page shows the email result and any error, and Form health checks every form's settings. The lead itself is always saved, so you can reply to it.

Yes. Leadkeel records the result of every notification email from WPForms, Gravity Forms, Fluent Forms, Forminator, Elementor Forms and Contact Form 7, shows the error when one fails, and keeps a copy of the entry, so you can reply to the person directly.

For your forms, yes. Leadkeel logs every notification email sent by your contact forms, with its recipient, subject and result. It does not log other site email such as password resets.

In your own WordPress database. Open Leadkeel → Inquiries to see, search and export every form submission.

No. The free plugin stores everything in your own WordPress database and makes no external requests.

No. Leadkeel saves every submission that reaches WordPress. If a form is broken so that the submission never reaches the server, there is nothing to save.

Another plugin handled sending the email and did not report the result back to WordPress, so Leadkeel cannot tell whether it was delivered.

Yes, slightly. Fluent Forms can send notification emails in a separate background request, where Leadkeel cannot see whether they succeeded. Leadkeel asks Fluent Forms to send its notification emails during the submission instead, which is how Contact Form 7 and WPForms already work. Other Fluent Forms integrations are not affected. Developers can turn this off with add_filter( 'leadkeel_fluentforms_sync_email', '__return_false' );, in which case those emails show as "No email" in Leadkeel.

Leadkeel finds the Form widget in your published Elementor pages, posts and templates. A form that only exists in an unpublished design, or is added in an unusual way, appears on the Form health page as soon as it receives its first submission.

Yes. Network-activate it and each site gets its own inquiries, settings and warnings. Sites created later are set up automatically, and a site's Leadkeel data is removed when the site is deleted.

It is only sent when leads with a failed notification are still marked New. If your site cannot send email at all, the summary cannot be sent either, so check the Dashboard warnings and use the Send test email button on the Form health page.

For each form: whether a notification email is switched on, whether it goes to you and to a valid address, whether its From address will be trusted by email providers, which published pages show the form, what happened to its latest real submission, and whether it has suddenly gone quiet. For the whole site: whether email is sent through an SMTP plugin or PHP mail, and (with the delivery test) whether emails reach the inbox or spam. Leadkeel reads each form plugin's own settings; if it cannot read them for a form, it says so instead of guessing.

It never blocks or deletes a submission straight away. Submissions with 3 or more links, or link code, are saved under Inquiries → Spam instead of your main list, and "Not spam" moves a real lead back. You can turn this off under Leadkeel → Settings. Keep your form plugin's own CAPTCHA or Akismet protection as well.

No. Leadkeel does not send email; it watches it. Keep your SMTP plugin to send email reliably, and Leadkeel tells you when sending fails and keeps every lead either way.

Accepted means your site's mail system took the email. What happens next is decided by email providers, and WordPress cannot see it: the email may land in spam, or be dropped, especially when the site sends with PHP mail instead of an SMTP plugin. Run the delivery test on the Form health page to find out where your emails end up, then fix your email setup (an SMTP plugin, plus SPF, DKIM and DMARC records for your domain). Your leads are saved in Leadkeel either way.

No WordPress plugin can see inside the recipient's mailbox. The delivery test on the Form health page asks the recipient instead: its email has "It's in my inbox" and "It was in spam" buttons, so you know exactly where your site's emails land.

They are kept unless you tick "Also delete all saved inquiries and email logs" under Leadkeel → Settings before deleting the plugin.