Login as User or Customer — User Switching

Login as User or Customer is a powerful user switching plugin that lets admins and support staff instantly switch into any user account — without knowing their password. It's the fastest way to see exactly what your customer sees, troubleshoot issues, and provide hands-on support directly from your WordPress dashboard.

WooCommerce store owners: This plugin is purpose-built for you. Switch to a customer from the Orders screen, manage their cart, and create orders on their behalf — ideal for phone orders and assisted sales. WooCommerce features require the Pro version.

[vimeo https://vimeo.com/584505898] Who is this for?

• WooCommerce stores — assist customers with orders, cart issues, and account problems without asking for their password
• Membership sites — verify what members see after logging in
• Agencies & developers — test roles and permissions across any user account instantly
• Support teams — reproduce customer-reported bugs in one click

Free Features

• One-click user switching — switch to any non-admin account from the Users screen
• Switch from user profile — Login As button on the Edit User screen
• Go Back in one click — a persistent bar on the front end returns you to your original account instantly
• No password needed — access any account without exposing credentials
• Role-based access control — choose which roles are allowed to use the switch feature
• 2FA compatible — works alongside most two-factor authentication plugins
• Multisite compatible — works on WordPress network installations
• Nonce-protected — every switch action is verified with a WordPress nonce
• Secure session storage — switch state stored server-side using WordPress transients, not exposed cookies

Pro Features

• ⭐ WooCommerce Orders page — Login As button next to every order
• ⭐ WooCommerce Order detail — switch to the customer from the single order screen
• ⭐ Cart management — add, remove, and edit products in the customer's cart
• ⭐ Create orders on behalf of customers — perfect for phone and assisted sales
• ⭐ Advanced role management — granular control over who can switch to whom
• ⭐ Custom redirect URL — choose where you land after switching
• ⭐ Activity log — track every switch action for auditing purposes
• ⭐ Shortcode support — place Login As buttons anywhere on your site

Upgrade to Pro → How It Works

1. Go to Users in your WordPress admin
2. Click Login as this user next to any non-admin account
3. You are instantly switched into that account — no password required
4. Browse the site as that user
5. Click Go back in the bar at the bottom of the screen to return to your admin account

Security Security is the foundation of this plugin. Every action is protected by multiple layers:

• Nonce verification on every switch and return action
• Capability checks — only users with edit_users, manage_options, or manage_woocommerce can switch
• Admin account protection — switching into administrator accounts is blocked
• Server-side session storage — switch state stored in WordPress transients with a 1-hour TTL that refreshes on every page load
• HttpOnly + SameSite=Lax cookies — session tokens protected against XSS and CSRF
• No data sharing — no data is sent to any external service

Security vulnerabilities are managed through the Patchstack Vulnerability Disclosure Program. All reported issues are reviewed, patched, and disclosed responsibly. Privacy This plugin does not send data to any third party, does not include any third-party resources, and never will. The plugin uses a single browser cookie (loginas_session_token) to identify the current switch session. The cookie stores only a random 64-character token — no user data. The actual session data (user IDs) is stored server-side in WordPress transients. Compatibility

• WordPress 5.0+
• WordPress Multisite
• WooCommerce (Pro)
• PHP 7.4, 8.0, 8.1, 8.2, 8.3
• Compatible with most 2FA and security plugins

From the WordPress dashboard:

1. Go to Plugins → Add New
2. Search for Login as User or Customer
3. Click Install Now then Activate
4. Visit Login AS in the admin menu to configure settings

Manual installation:

1. Download login-as-customer-or-user.zip
2. Go to Plugins → Add New → Upload Plugin
3. Upload the zip and click Activate Plugin

v 4.1.0

• New: Redesigned settings page with modern UI
• New: "Enable Plugin In" section — control where the Login As button appears (Users Page / User Profile Page)
• New: User Profile Page now shows a Login As button directly on the Edit User screen

v 4.0.0

• Fixed: "Go back" button failed for editors and non-admin roles — the capability check was incorrectly applied to the switched-in user instead of the original admin
• Improved: Session TTL refreshes on every page load — session stays alive while user is active
• Improved: Cookie domain now respects WordPress COOKIE_DOMAIN constant
• Improved: Pro upgrade notice in WooCommerce uses a clear badge instead of a broken link
• Improved: Review notice waits 7 days after activation before appearing

v 3.9.1

• Security hardening for the user switching workflow
• Removed insecure cookie/session-based account switching
• Added nonce and capability checks for all switch and return actions
• Restricted switching to non-privileged target accounts only
• Implemented secure server-side session storage using WordPress transients
• Added proper session cleanup on logout and switch-back

v 3.7

• Removing unwanted images
• Fixed return to admin function - hot fix 3

v 3.6

• Fixed return to admin issue - hot fix 2

v 3.5

• Fixed return to admin issue - hot fix
• New responsive interface

v 3.3

• Security bug fixes

v 3.2

• Bug fixes and styling improvements

v 3.1

• Updated tested up to

v 2.9

• Bug fixing in users and orders page

v 2.8

• Bug fixing in user switching with 2FA

v 2.7

• Bug fixing in users page and WooCommerce orders page

v 2.6

• Bug fixing in users page (remove limitation)
• Adding new option — Go Back button position

v 2.5

• Bug fixing in button position

v 2.4

• Adding Spanish (Argentina) translation by Mr. gnukleo

v 2.3

• Bug fixing in the WooCommerce cart

v 2.2

• Enable plugin for Admin by default

v 2.1

• Code fixes

v 1.9

• Bug fixing in permissions — editor can no longer switch to admin
• Bug fixing in plugin options Roles section

v 1.8

• Bug fixing in the AJAX request

v 1.7

• Change logout box location from top to left
• Redirect admin to the correct page after logout

v 1.6

• Adding wp-buy control panel page

v 1.5

• Bug fixing in the orders page and users page

v 1.4

• Bug fixing in CSS z-index issue

v 1.3

• Adding Vote message

v 1.2

• Bug fixes in the Login as user message

v 1.1

• First beta release