MoceanAPI Abandoned Carts for WooCommerce

Information in table is saved from the fields in WooCommerce Checkout page. f the fields are added outside of Checkout page or Checkout page input field ID values are changed, the plugin will not be able to load data. Input field ID values should be default:

• billing_first_name
• billing_last_name
• billing_phone
• billing_email
• billing_company
• etc.

Information in abandoned cart table is saved right after the user gets to the Checkout form and one of the following events happen:

• Correct email address is entered
• Phone number is entered
• On Checkout page load if email or phone number input fields are already filled
• Any Checkout form input field with a class "input-text" is entered or changed if a valid Email or Phone number has been entered

A shopping cart only considered as abandoned after 60 minutes of the cart saved. For example, if a cart saved at 2pm, then it will be considered as abandoned only after 3pm.

To enable email notification function, you need to set the notification intervals such as "Every hour". Once the cart is saved and is considered as abandoned after 60 minutes, you will receive a notification about it in your email. Set the notification intervals also be the way to enable sms notification function. But sms notification will be only send after admin receive email notification for abandoned cart(s) but do not take action for recovering abandoned cart. Action taken are sending bulk email and sms notification to customer. Please take note that you will not be notified about previously abandoned carts and received sms notification if action taken for new abandoned cart(s).

This bulk notification is used for recovering abandoned cart by sending email or sms to remind customer about their carts. You can also provide some offer code inside the bulk email content or bulk sms content and send to specific customer in order to increate the rate of recovering abandoned carts. You can select "Send SMS" or "Send Email" in bulk actions above abandoned carts table. Email and SMS only able to send when "email" and "phone" fields in abandoned carts table in not empty.

Once a user reaches WooCommerce "Thank you" page - the abandoned cart is automatically removed from the table since the cart is no longer considered as abandoned (regardless of the order status). In this case you can see all of the submitted user data under WooCommerce > Orders.

Please note how WordPress handles Cron job that is responsible for sending out email notifications. Scheduled actions can only be triggered when a visitor arrives on a WordPress site. Therefore, if you are not getting any traffic on your website you will not receive any email notifications until a visitor lands on your website. By default, notifications will be sent to WordPress registered admin email. But you can also set a different email address at //wordpress/wp-includes/functions.php function change_from_email( $html ){ return 'your@gmail.com'; } add_filter( 'moceanapi_abandoned_carts_from_email', 'change_from_email' ); You also can check about whether can receive email such as new user registered or new order placed from Wordpress .

Please ensure that the billing country have been selected or the phone numbers are provided with country code. For example, if admin phone number is at Malaysia, the country code will be +60 so the phone number provided will be 60123456789.