MxChat - AI Chatbot for WordPress

Documentation | MxChat Pro Product Demo Videos:

• MxChat Forms Add-On - Effortlessly create forms to capture leads, support tickets, and more with MxChat Forms!
• MxChat Intent Tester Add-On - Visualize how your chatbot’s intents perform against user queries and fine-tune its accuracy.
• WooCommerce Add-On - Display product cards, recommend items, guide users to checkout, and supercharge your store.
• Chat with PDF & Word - Let users upload and interact with PDFs and Word docs right from your website’s frontend.
• Optimize with MxChat Agents Explore all product videos on YouTube

MxChat is a powerful, customizable AI chatbot plugin for WordPress. Seamlessly integrating OpenAI's GPT, Anthropic's Claude, and xAI's Grok-Beta, it enables intelligent, real-time interactions to boost engagement and support. With advanced Pro features like Live Agent Transfer via Slack, PDF content processing in-chat, WooCommerce integration, lead capture via Loops, and a robust intent recognition system, MxChat excels in making your chatbot more interactive and useful. The WooCommerce integration enhances the shopping experience by allowing your chatbot to recommend products, display product cards with images, prices, and descriptions, and seamlessly add items to the cart. It can also guide users to the checkout page, streamlining the purchasing process for your customers. Additional features include email capture, Brave web and image search, and DALL-E image generation, ensuring dynamic and engaging user interactions. Pro users now get access to MxChat AI Agents – a revolutionary way to test and deploy your MxChat chatbot. These agents allow you to simulate real-world scenarios, refine chatbot performance, and ensure your AI assistant aligns perfectly with your needs. Additionally, our AI Agents can now analyze your website to help you build intents more effectively, streamlining the setup process for your chatbot. We've also introduced an SEO Analyzer Agent, which evaluates your website's SEO performance and sends you a detailed analysis via email, helping you improve your site's visibility and performance. MxChat supports custom knowledge integration via manual input, URLs, PDF uploads, or sitemaps, ensuring highly relevant, context-aware responses. Its theme customization aligns the chatbot with your branding, while GDPR compliance and support for multiple language models like Claude 3.5 Sonnet and Grok-Beta expand its versatility. Perfect for product catalogs, manuals, or FAQs, MxChat empowers businesses with smarter AI-powered conversations. Whether you're enhancing customer support or driving sales, MxChat is a flexible and reliable solution. New in Version 2.0.9:

• Revamped UI – Completely redesigned the main settings page with a modern interface that matches the rest of the plugin. Enjoy a consistent, intuitive experience with our gradient header design and card-based layout throughout the entire plugin.
• Real-time Processing Updates – Sitemap and PDF processing now display progress in real-time, eliminating the need to refresh the page. Watch as your knowledge base grows with live progress indicators.
• Renamed: MxChat Similarity Tester – The former "MxChat Intent Tester" add-on has been renamed to "MxChat Similarity Tester" to better reflect its functionality in testing and fine-tuning knowledge base similarity matching.
• Bug Fixes & Improvements – Various under-the-hood improvements for a more stable and consistent user experience.

New in Version 2.0.7:

• Perplexity Integration Add-On – Introducing a new add-on that integrates Perplexity for web search capabilities. Seamlessly woven into the intent management system, users can now search the web directly through mxChat. Enable or disable web search with a simple toggle via the Perplexity icon in the toolbar.
• Sonnet 3.7 Support – Added access to Anthropic’s latest and most advanced model, Claude Sonnet 3.7, bringing cutting-edge intelligence to your chatbot interactions.
• Bug Fixes & Improvements – Resolved title formatting issues in chatbot responses with title tags. Fine-tuned the knowledge database similarity matching range, now adjusted to a tighter 20 for more precise results.

Expanding the MxChat Add-On Ecosystem

• Introducing the MxChat Add-Ons Platform – Extend MxChat’s capabilities with powerful add-ons, giving users the flexibility to enhance their chatbot experience with specialized features.
• Pinecone Integration (Free for All Users) – Easily integrate Pinecone into MxChat to manage your vector database seamlessly. This add-on is available to all users at no cost, enabling AI-driven data organization and retrieval.
• MxChat Forms (Pro Only) – Enable chatbot-triggered form collection directly within MxChat. Seamlessly create, manage, and integrate forms with automated intent handling and real-time display in chat—exclusive to Pro users.
• Theme Customization with Live Preview (Pro Only) – Unlock full theme customization with a real-time preview feature. Adjust colors, layouts, and styles dynamically, ensuring a tailored chat experience exclusive to Pro users.
• Chat Moderation (Pro Only) – Maintain a secure and controlled chat environment with advanced moderation tools. Effortlessly ban users by email or IP, keeping unwanted interactions at bay—available only for Pro users.
• MxChat WooCommerce (Pro Only) – Enhance your WooCommerce store with AI-powered chat interactions. This add-on enables intelligent product recommendations, order history retrieval, cart management, and seamless checkout assistance—fully integrated with MxChat's intent system.
• MxChat Intent Tester (Pro Only) – Optimize your chatbot’s intent recognition with the MxChat Intent Tester. Test user queries against defined intents, view similarity scores, and fine-tune thresholds to ensure accurate responses. Perfect for admins looking to enhance chatbot performance with precision!

The MxChat add-on ecosystem is built to provide flexibility, ensuring users can customize and scale their chatbot experience with the tools that best suit their needs. More add-ons coming soon! Advanced Intent Recognition MxChat powers its conversations with a smart and robust intent recognition system that feels almost magical. By using something called vector embedding—a fancy way of understanding the meaning behind words—it listens to what users say and figures out exactly what they need, even if they phrase it in their own unique way. Imagine it like a super-intuitive friend who knows what you mean without you having to spell it out! This clever system matches user questions or requests to specific actions, making the chatbot feel lively and helpful. For example, it can instantly capture email addresses for your mailing list with the Loops Email Capture feature, or pull up real-time answers from the web using Brave Web Search. For those with the Pro version, it can even dig into PDF documents to answer questions or show off WooCommerce product cards with an easy add-to-cart option—turning casual chats into smooth, action-packed experiences that anyone can enjoy. Available AI Models: MxChat offers a variety of powerful AI models from OpenAI, X.AI, and Claude (Anthropic). Each model is designed for specific use cases, allowing you to tailor your chatbot's performance to your needs.

• OpenAI Models:
• GPT-4o (Recommended): OpenAI's flagship model for complex and multi-step tasks. Ideal for businesses needing a high level of AI intelligence.
• GPT-4o-mini: A smaller, lightweight version of GPT-4o, offering a balance between speed and intelligence for simpler tasks.
• GPT-4-turbo: The advanced high-intelligence model for demanding tasks requiring deep reasoning.
• GPT-4: The previous generation of high-performance models designed for complex reasoning and creative responses.
• GPT-3.5-turbo: A fast and cost-effective model for simple tasks and rapid responses.
• X.AI Models (Pro Feature):
• grok-beta & grok-2: A cutting-edge model by X.AI, designed for natural, human-like conversations. It offers advanced language comprehension for personalized and context-aware responses. Ideal for users exploring new AI technology.
• Claude (Anthropic) Models (Pro Feature):
• Claude 3.5 Sonnet (Most Intelligent): A top-tier model for highly intelligent conversations, capable of handling complex queries with in-depth understanding.
• Claude 3 Opus (Highly Complex Tasks): Designed for managing intricate tasks and providing detailed responses.
• Claude 3 Sonnet (Balanced): A well-rounded model offering a blend of speed and intelligence, ideal for most use cases.
• Claude 3 Haiku (Fastest): Optimized for speed while maintaining accuracy, perfect for quick and responsive interactions.
• DeepSeek Models:
• DeepSeek V3: The latest model from DeepSeek, designed for advanced natural language understanding and enhanced conversational capabilities. Ideal for businesses seeking state-of-the-art AI performance.

These models offer flexibility and performance for a wide range of applications, ensuring that MxChat can handle everything from simple customer support queries to advanced, real-time interactions. For more demos and tutorials, visit the MxChat YouTube channel. Use of Third-Party Services: This plugin requires an active connection to the OpenAI API or X.AI API to generate AI-driven responses. By using this plugin, you consent to sending data to OpenAI's and/or X.AI's servers, which may include user queries and other relevant information.

• Service Providers:
• OpenAI
• X.AI
• Terms of Use:
• OpenAI API Terms
• X.AI API Terms
• Privacy Policies:
• OpenAI Privacy Policy
• X.AI Privacy Policy

Please ensure compliance with OpenAI’s & X.AI terms and any applicable data privacy laws.

2.0.9

• Revamped UI on the main settings page to match the rest of the plugin.
• Added real-time updates for sitemap and PDF processing.
• Renamed "MxChat Intent Tester" add-on to "MxChat Similarity Tester".
• Various minor bug fixes and improvements.

2.0.8

• Minor bug fix impacting similarity adjustment.

2.0.7

• Perplexity Integration Add-On – Added Perplexity web search, integrated into intent management with a toolbar toggle.
• Sonnet 3.7 Support – Introduced Anthropic’s Claude Sonnet 3.7, the latest high-intelligence model.
• Bug Fixes & Improvements – Fixed title tag formatting in responses and tightened knowledge database similarity range to 20.

2.0.5

• Auto-Expanding AI Instructions – AI instructions text field now auto-expands to fit content.
• Chat Transcripts UI & Export – Redesigned chat transcripts UI and added Excel export feature.
• Quick Questions Rebrand – Renamed "Popular Questions" to "Quick Questions" with updated copy.
• Security Enhancement – Improved security to better prevent XSS attacks.
• Intent Testing Add-On – Integrated new Intent Tester add-on for enhanced chatbot performance.

2.0.4

• Markdown Response Fix – Resolved markdown formatting issues in the chatbot UI.
• Agent Mode Customization – Improved indicator text theme and background styling.
• WooCommerce Core Extraction – Moved WooCommerce features to the dedicated MxChat WooCommerce add-on.

2.0.3

• Bug Fix: Resolved issues preventing DeepSeek and Claude models from working correctly.
• New: Added integration for the MxChat Form Collection add-on (Pro only).
• New: Forms now display dynamically within the chat interface in real-time.
• New: Automatic intent handling for seamless form triggering.
• Update: Improved submission management with CSV export functionality.

2.0.2

• Bug Fix: Auto-sync now properly deletes posts/pages when enabled.
• Update: Theme customization moved to an add-on with live preview support.
• New: Added MxChat Moderation plugin to ban users by email or IP.

2.0.1

• Bug Fix: Fixed a DivisionByZeroError in sitemap processing that occurred when submitting an empty or malformed sitemap.
• Bug Fix: Resolved a similar DivisionByZeroError in PDF processing to prevent crashes when handling PDFs with 0 pages.

2.0.0

• New UI & Branding: Redesigned the entire plugin interface to align with the new MXChat brand for a modern and seamless experience.
• Add-Ons System Introduced: Added a dedicated Add-Ons page, allowing users to extend the plugin with optional features. Add-ons are completely optional and do not impact core functionality.
• First Add-On Released – Pinecone DB Manager: Now available for free! This add-on provides an intuitive interface for managing your Pinecone vector database directly within MXChat.

1.6.5

• Optimized knowledge database retrieval to prevent memory issues with large product databases (2000+ products)
• Fixed bug with tab switching control in chat interface

1.6.4

• Added chat notifications for improved user experience when chat persistence is enabled.
• Made the entire plugin fully translatable, allowing compatibility with translation services like Loco Translate.
• Improved Slack integration: When a user requests a live agent, the last five messages from the conversation are now sent to Slack for better context.

1.6.4

• Added chat notifications for improved user experience when chat persistence is enabled.
• Made the entire plugin fully translatable, allowing compatibility with translation services like Loco Translate.
• Improved Slack integration: When a user requests a live agent, the last five messages from the conversation are now sent to Slack for better context.

1.6.3

• Added the new "Rate Limit by User Role" feature, replacing the previous rate limit for logged-in users.
• Introduced DeepSeek as a new AI service provider, with full support for their models.
• Integrated DeepSeek V3, enhancing chatbot natural language understanding and performance.

1.6.2

• Fixed a bug preventing the ability to save edits in the knowledge database.

1.6.0

• Redesigned knowledgebase UI for a cleaner, more user-friendly interface.
• Introduced auto-sync functionality for posts and pages, enabling automatic addition of new or updated content to the knowledgebase.
• Enhanced XML sitemap submission to prevent duplicate entries by checking and updating existing pages or adding new ones as needed.
• Reworked chatbot settings to enable individual autosave after updates, removing the need for manual saving.
• Fixed paragraph formatting in the chatbot UI to display line breaks and improve readability.

1.5.9

• Enhanced transcripts page with new analytics dashboard and improved UI
• Added support for X.AI's Grok model
• Improved message formatting to preserve paragraphs in intro messages
• Updated admin panel interface with better organization and styling
• Added better mobile responsiveness across admin screens

1.5.8

• Introduced a new setting to require an email address before starting a chat. When enabled, this email will be displayed at the top of the chat transcript if needed.

1.5.7

• Enhanced Complianz plugin integration to support the premium version and improve reliability.
• Fixed an issue where names were not appearing in chat transcripts for logged-in users.
• Added the ability to customize the title bar icon in the theme settings.
• Grouped intents by category in dropdown menus for better organization and usability.

1.5.6

• Improved "Add to Cart" and product recommendation intents for WooCommerce.
• Enhanced Brave Search intent for more accurate and structured results.
• Added an Edit button to the intent management section for easier adjustments.
• Fixed the Word document upload toolbar button for seamless functionality.

1.5.5

• Chat transcripts now display in newest-to-oldest order and are mobile responsive.
• Updated various setting texts with clearer descriptions for better usability.
• Fixed issue with rate limit not working properly.
• Added Word document upload to the frontend toolbar for direct chatbot interface use.
• Improved chatbot's contextual response accuracy.
• Major enhancements to "Add to Cart," "Checkout," and "Chat with PDF via URL" intents.

1.5.4

• Enhanced chat transcripts layout for improved readability, better formatting support (e.g., bold, italics), and inclusion of test agent names from MxChat AI Agents.
• Introduced MxChat AI Agents, now available free for Pro users for a limited time, providing a revolutionary way to test and deploy your chatbot.

1.5.3

• Major bug fix to the similarity threshold comparison which prevented the chatbot from finding relevant content.

1.5.2

• Enhanced checkout intent functionality to work more robustly, no longer requiring add-to-cart intent trigger.
• Fixed issue with send button not displaying properly on iPhone/iOS devices.
• Added admin control for similarity threshold matching to fine-tune relevant content results.

1.5.1

• Vastly improved the ability for the chatbot to give contextually relevant responses from the knowledge database.
• Fixed the issue with loops in the lead capture intent.
• Updated the PDF upload icon in the frontend chatbot UI to a clearer design, now showing a PDF file icon.
• Enhanced the order history intent, recommendation intent, and product card intent for more robust and contextually relevant responses.

1.5

• Live Agent Transfer: Seamless integration for live agent handoffs and AI chatbot switching.
• PDF Toolbar: Added PDF upload to the chatbot interface and knowledge base processing with cron jobs.

1.4.6

• Product Recommendation Intent: Added personalized product recommendations based on order history, cart contents, and trending items.
• Custom Chatbot Icon: Users can upload custom PNG icons for a more personalized chatbot appearance.
• Codeblock Copy Button: Introduced a copy button for codeblocks to simplify copying code snippets.
• Expanded Popular Questions: Increased flexibility by allowing more than the default three popular questions.
• CSS Compatibility Fixes: Improved chatbot CSS for better theme compatibility.

1.4.5

• Fixed "Open Links in New Tab" Setting: Resolved an issue where the setting to open links in a new tab was not functioning as expected.

1.4.4

• Custom Rate Limits: Set different rate limits for logged-in and logged-out users.
• PDF Intent Enhancements: Added customizable trigger, success, and error messages, plus a max PDF page limit setting.
• Improved Flexibility: Greater control over chatbot behavior and user interactions.

1.4.3

• PDF Intent: Added support for processing and analyzing PDF content via provided URLs using vector embeddings.
• Compatibility Fix: Fixed a rendering issue that prevented the chatbot from displaying in certain environments.

1.4.2

• Fixed Knowledge Search: Fixed a bug impacting the ability to search knowledge database information.

1.4.1

• Fixed Intent Loading Issue: Fixed a bug which prevented new intents from being shown on certain installs.

1.4

• Customizable Sensitivity Threshold: Added support for individual sensitivity thresholds on each intent, offering more precise control over intent recognition.
• Enhanced Usability Improvements: Introduced a "Delete All" button for quick knowledgebase management, resolved activation key UI issues to prevent unnecessary re-activation, and improved chatbot viewport scrolling for better visibility of longer responses.

1.3

• Advanced Intent Recognition: Introduced vector embedding for enhanced intent detection, improving chatbot responsiveness.
• New Integrations: Added Brave Web Search, Brave Image Search, and DALL-E Image Generation intents.
• Security Update: Minor update to unserialization handling for enhanced security.

1.2.1

• Product Card Display: Added a dynamic product card for WooCommerce users, showing product image, price, and an "Add to Cart" button triggered by product-related keywords.
• Enhanced Popular Questions and Pre-Chat Message functionalities for improved user engagement and streamlined chat initiation.

1.2

• Added Popular Questions Buttons with one free question and two available in the Pro version.
• Added Inline Edit Button to the Knowledge Database for easy content management.

1.1.9

• Added integration with Claude (Anthropic) API (Pro feature) for advanced conversational models like Claude 3.5 Sonnet and Claude 3 Haiku.

1.1.8

• Added integration with X.AI API (Pro feature) for advanced chat completions using models like grok-beta.
• Introduced new model selection dropdown that separates OpenAI and X.AI models, with X.AI models disabled for free users.
• Enhanced API key management, allowing users to input and manage both OpenAI and X.AI API keys in settings.

1.1.7

• Added chat session persistence option for users to maintain conversations across visits for up to 24 hours.
• Updated navigation tabs CSS and scripts to prevent conflicts with other plugins.
• Rate limit settings are now available to all users, offering better control over chat usage.

1.1.6

• Minor CSS update.

1.1.5

• Fixed error when users didn't have WooCommerce it would return "Error communicating with server".

1.1.4

• Minor bug fixes.

1.1.3

• Added Loops integration for email capture, allowing emails to be captured through the chatbot and added to a Loops mailing list.
• Configurable Loops integration settings, including API key entry, mailing list selection, custom trigger keywords, and personalized responses.
• Fixed the rate limit setting to ensure accurate rate-limiting based on configuration.
• Resolved issues with the "Open Links in New Tab" toggle for improved link behavior.

1.1.2

• Added URL submission to sitemap submission, enabling both types to be handled seamlessly.
• Enhanced manual submission with a URL field, allowing easy pairing of manual content with specific URLs.
• Improved error display for content submissions, providing clearer feedback on submission issues.
• Expanded WooCommerce integration with new "Add to Cart" and checkout features, enhancing user shopping interactions.
• Replaced the "General" section with a dedicated FAQ section, adding common questions and answers for user guidance.

1.1.1

• Fixed CSS bug preventing the send button from showing.

1.1.0

• Complianz Integration (Pro Feature): Added integration with the Complianz plugin to ensure GDPR compliance. The chatbot now only displays based on user consent for marketing cookies, making it easier for site owners to stay compliant with data privacy regulations.

1.0.11

• Added a customizable privacy policy text field allowing site owners to define their own message.
• Introduced a new admin setting to customize the chatbot input placeholder text, supporting multilingual websites.
• Improved localization options for sites using different languages, making customization easier for global users.

1.0.10

• Added a toggle in the admin panel to control whether chatbot links open in a new tab (_blank) or the same tab (_self).
• Enhanced CSS for the privacy policy notice to prevent theme overrides and ensure consistent styling across themes.

1.0.9

• Added IP address masking for enhanced user privacy in chat transcripts.
• Introduced the option to display a privacy policy notice below the chatbot, with a customizable URL.
• Website owners can toggle the privacy policy notice on or off via the admin panel.
• Various code optimizations for improved security and compliance with privacy standards.

1.0.8

• Usernames are now included in chat transcripts when users are logged in, providing better context in conversation history.
• The chatbot can now interact with users about their WooCommerce orders, including retrieving order history, order statuses, item details, and more.
• Various bug fixes and UI enhancements for a smoother user experience.

1.0.6

• Added WooCommerce Integration feature, allowing users to integrate WooCommerce products directly into the chatbot.
• Updated developer credit link to https://mxchat.ai/.
• Rearranged the layout and styling of the main settings page, which is now broken down into tabs for easier navigation.

1.0.5

• Preparing for WordPress Directory standardization and improvements.
• Added new pre-message feature.

1.0.4

• Released Chat Transcripts feature, allowing users to review and analyze conversations directly from the WordPress dashboard.
• Enhanced user experience with the ability to monitor and refine AI responses based on real interactions.

1.0.3

• Added Activation Key for unlocking Pro features like Theme Customization and Rate Limit Settings.
• Enhanced theme customization options for the AI Chatbot widget.

1.0.1

• Added sitemap submission feature to automatically add content from URLs in the sitemap to the knowledge base, enhancing the AI's responses.
• Enhanced admin interface and styling.

1.0

• Initial release of MxChat.