MxChat - AI Chatbot for WordPress

Documentation | MxChat Pro Product Demo Videos: Training Chatbot with Data | Chat with PDF & Word | WooCommerce Intents | Optimize with MxChat Agents Explore all product videos on YouTube MxChat is a powerful, customizable AI chatbot plugin for WordPress. Seamlessly integrating OpenAI's GPT, Anthropic's Claude, and xAI's Grok-Beta, it enables intelligent, real-time interactions to boost engagement and support. With advanced Pro features like Live Agent Transfer via Slack, PDF content processing in-chat, WooCommerce integration, lead capture via Loops, and a robust intent recognition system, MxChat excels in making your chatbot more interactive and useful. The WooCommerce integration enhances the shopping experience by allowing your chatbot to recommend products, display product cards with images, prices, and descriptions, and seamlessly add items to the cart. It can also guide users to the checkout page, streamlining the purchasing process for your customers. Additional features include email capture, Brave web and image search, and DALL-E image generation, ensuring dynamic and engaging user interactions. Pro users now get access to MxChat AI Agents – a revolutionary way to test and deploy your MxChat chatbot. These agents allow you to simulate real-world scenarios, refine chatbot performance, and ensure your AI assistant aligns perfectly with your needs. Additionally, our AI Agents can now analyze your website to help you build intents more effectively, streamlining the setup process for your chatbot. We've also introduced an SEO Analyzer Agent, which evaluates your website's SEO performance and sends you a detailed analysis via email, helping you improve your site's visibility and performance. MxChat supports custom knowledge integration via manual input, URLs, PDF uploads, or sitemaps, ensuring highly relevant, context-aware responses. Its theme customization aligns the chatbot with your branding, while GDPR compliance and support for multiple language models like Claude 3.5 Sonnet and Grok-Beta expand its versatility. Perfect for product catalogs, manuals, or FAQs, MxChat empowers businesses with smarter AI-powered conversations. Whether you're enhancing customer support or driving sales, MxChat is a flexible and reliable solution. Advanced Intent Recognition

• Intent Recognition via Vector Embedding: MxChat uses advanced vector embedding to accurately detect and interpret user intentions. This enables the chatbot to recognize a wide range of user inputs and trigger appropriate actions, creating a seamless and responsive experience.
• Popular Intents: MxChat includes various built-in intents to enhance interactivity:
• Loops Email Capture: Automatically captures email addresses and adds them to your specified mailing list.
• Brave Web Search: Enables the chatbot to fetch live web information using Brave’s search API, allowing real-time responses.
• Brave Image Search: Performs an image search via Brave, returning relevant images directly in the chat.
• PDF Intent (PRO ONLY): Allows the chatbot to intelligently process and answer queries based on the content of linked PDF documents using advanced vector embeddings.
• WooCommerce Product Card (PRO ONLY): Displays product information with an add-to-cart option for inquiries about WooCommerce products.
• Order History (PRO ONLY): Retrieves and displays a user’s WooCommerce order history within the chat.
• Add to Cart (PRO ONLY): Lets users add products directly to their WooCommerce cart from the chat.
• Checkout Redirect (PRO ONLY): Seamlessly directs users to the WooCommerce checkout page, streamlining the purchase process.
• Product Recommendations (PRO ONLY): Provides personalized product suggestions to users based on their order history, items in their cart, trending products, or other available data, displaying relevant products directly within the chat to enhance engagement.
• Image Generation (PRO ONLY): Allows users to generate custom images directly within the chat using DALL·E, based on their input prompts, for a highly interactive and creative experience.
• Live Agent Transfer (PRO ONLY): Seamlessly transitions users to a live agent via Slack integration, enabling real-time, human-led interactions. Perfect for addressing complex inquiries or providing personalized support.
• Switch to Chatbot AI (PRO ONLY): Effortlessly switches users back to the AI chatbot from live agent mode, ensuring continuous assistance and streamlined user experience.

These advanced intents make MxChat an effective tool for personalized user engagement, bridging AI and eCommerce functionality in one versatile chatbot. New in Version 1.6.5:

• Optimized knowledge database retrieval to prevent memory issues with large product databases (2000+ products)
• Fixed bug with tab switching control in chat interface

New in Version 1.6.4:

• Chat Notifications: When chat persistence is enabled, users who close the chat widget while waiting for a response will now see an unread message indicator.
• Fully Translatable Plugin: All text and strings have been updated to be fully translatable using services like Loco Translate.
• Slack Integration Improvement: When a user requests a live agent, the last five messages from the conversation will now be sent to Slack, providing agents with more context.

New in Version 1.6.3:

• Rate Limit by User Role: Replaced the previous rate limit for logged-in users with a more flexible system that allows you to control rate limits for different user roles.
• New AI Service Provider - DeepSeek: Added support for DeepSeek as a new AI service provider.
• DeepSeek V3 Model Integration: Integrated DeepSeek’s latest model, DeepSeek V3, for enhanced chatbot performance and capabilities.

Available AI Models: MxChat offers a variety of powerful AI models from OpenAI, X.AI, and Claude (Anthropic). Each model is designed for specific use cases, allowing you to tailor your chatbot's performance to your needs.

• OpenAI Models:
• GPT-4o (Recommended): OpenAI's flagship model for complex and multi-step tasks. Ideal for businesses needing a high level of AI intelligence.
• GPT-4o-mini: A smaller, lightweight version of GPT-4o, offering a balance between speed and intelligence for simpler tasks.
• GPT-4-turbo: The advanced high-intelligence model for demanding tasks requiring deep reasoning.
• GPT-4: The previous generation of high-performance models designed for complex reasoning and creative responses.
• GPT-3.5-turbo: A fast and cost-effective model for simple tasks and rapid responses.
• X.AI Models (Pro Feature):
• grok-beta & grok-2: A cutting-edge model by X.AI, designed for natural, human-like conversations. It offers advanced language comprehension for personalized and context-aware responses. Ideal for users exploring new AI technology.
• Claude (Anthropic) Models (Pro Feature):
• Claude 3.5 Sonnet (Most Intelligent): A top-tier model for highly intelligent conversations, capable of handling complex queries with in-depth understanding.
• Claude 3 Opus (Highly Complex Tasks): Designed for managing intricate tasks and providing detailed responses.
• Claude 3 Sonnet (Balanced): A well-rounded model offering a blend of speed and intelligence, ideal for most use cases.
• Claude 3 Haiku (Fastest): Optimized for speed while maintaining accuracy, perfect for quick and responsive interactions.
• DeepSeek Models:
• DeepSeek V3: The latest model from DeepSeek, designed for advanced natural language understanding and enhanced conversational capabilities. Ideal for businesses seeking state-of-the-art AI performance.

These models offer flexibility and performance for a wide range of applications, ensuring that MxChat can handle everything from simple customer support queries to advanced, real-time interactions. Key Features:

• Popular Questions Buttons: Enhance user interaction by adding up to three frequently asked questions (FAQ-style buttons) to the chatbot. Users can quickly ask these questions with a single click. The first button is available for free, while the second and third are included in the Pro version.
• Email Capture with Loops Integration: MxChat now supports email capture directly through the chatbot, integrated seamlessly with Loops. Users can provide their email addresses in response to custom trigger phrases, and MxChat will automatically add them to your selected Loops mailing list. This feature allows for easy lead capture, ensuring users stay connected and informed about your offerings.
• Claude API Integration (Pro Feature): Unlock the power of Claude models from Anthropic, like Claude 3.5 Sonnet for enhanced real-time interactions and smarter conversations. Add your Claude API key to the settings for seamless integration.
• Integrate OpenAI API: Use your own OpenAI API key to leverage the power of AI-driven responses on your WordPress site.
• X.AI API Integration (Pro Feature): Leverage X.AI's advanced language models like grok-beta for chat completions, giving you even more options for powering your chatbot with cutting-edge AI technology.
• Customizable Chatbot Settings: Tailor the chatbot's behavior, including the AI model, introductory message, and more, to fit your specific needs.
• Knowledge Base Integration: Submit custom knowledge content using vector embeddings, allowing the chatbot to provide more accurate and contextually relevant responses.
• Sitemap and URL Submission: MxChat now supports both sitemap and individual URL submissions. By submitting your website’s sitemap, MxChat automatically extracts content from the URLs listed, adding it to the chatbot’s knowledge base. You can also manually submit specific URLs to ensure targeted content is included. This integration helps keep the AI well-informed about your site’s content, enhancing the overall user experience.
• WooCommerce Integration: Directly integrate WooCommerce products into your chatbot for a seamless shopping experience.
• Chat Transcripts: Review and analyze chat transcripts directly from your WordPress dashboard. This feature allows you to monitor conversations, identify frequently asked questions, and further align and tune your AI chatbot based on real user interactions.
• Easy Integration: Add the chatbot to any page using a shortcode or automatically append it to the body element of your site.
• Pro Version with Advanced Features: Upgrade to the Pro version to unlock advanced features like Theme Customization, Rate Limit Settings, and WooCommerce Integration, allowing you to fully control the chatbot's appearance and functionality.
• Link Target Toggle for Chatbot Links: Added a toggle in the admin panel to control whether links in chatbot conversations open in a new tab (_blank) or the same tab (_self). This gives website owners more flexibility in how links behave.
• Customizable Privacy Policy Text: Website owners can now fully customize the privacy policy text that appears below the chatbot. This allows greater flexibility for sites with multiple languages or specific wording requirements.
• Complianz Integration for GDPR Compliance: For pro users we've added integration with the Complianz plugin, allowing your chatbot to fully comply with GDPR consent requirements. The chatbot will only activate if the user has given consent for marketing, ensuring that personal data is handled responsibly and in accordance with GDPR regulations.

For more demos and tutorials, visit the MxChat YouTube channel. Why Choose MxChat? MxChat is more than just a chatbot plugin; it’s a complete AI-powered solution designed to transform how your website engages with visitors. Whether you're using WordPress as a page builder or a website builder, MxChat integrates seamlessly to provide intelligent, real-time interactions that drive user engagement, boost satisfaction, and streamline customer support. With flexible customization options, MxChat adapts to the unique needs of your website, offering powerful integrations such as WooCommerce for eCommerce, Loops for lead capture, and the latest X.AI API for advanced conversational AI. You can easily submit and update custom knowledge through URLs, sitemaps, or manual content submissions, ensuring your chatbot is always relevant and context-aware. Designed for simplicity and flexibility, MxChat is the perfect solution for website owners, developers, and agencies looking to deliver cutting-edge AI capabilities without the complexity. Whether you're running a small business or managing a large-scale site, MxChat helps you create a personalized, efficient, and responsive user experience with minimal effort. Use of Third-Party Services: This plugin requires an active connection to the OpenAI API or X.AI API to generate AI-driven responses. By using this plugin, you consent to sending data to OpenAI's and/or X.AI's servers, which may include user queries and other relevant information.

• Service Providers:
• OpenAI
• X.AI
• Terms of Use:
• OpenAI API Terms
• X.AI API Terms
• Privacy Policies:
• OpenAI Privacy Policy
• X.AI Privacy Policy

Please ensure compliance with OpenAI’s & X.AI terms and any applicable data privacy laws.

1.6.5

• Optimized knowledge database retrieval to prevent memory issues with large product databases (2000+ products)
• Fixed bug with tab switching control in chat interface

1.6.4

• Added chat notifications for improved user experience when chat persistence is enabled.
• Made the entire plugin fully translatable, allowing compatibility with translation services like Loco Translate.
• Improved Slack integration: When a user requests a live agent, the last five messages from the conversation are now sent to Slack for better context.

1.6.4

• Added chat notifications for improved user experience when chat persistence is enabled.
• Made the entire plugin fully translatable, allowing compatibility with translation services like Loco Translate.
• Improved Slack integration: When a user requests a live agent, the last five messages from the conversation are now sent to Slack for better context.

1.6.3

• Added the new "Rate Limit by User Role" feature, replacing the previous rate limit for logged-in users.
• Introduced DeepSeek as a new AI service provider, with full support for their models.
• Integrated DeepSeek V3, enhancing chatbot natural language understanding and performance.

1.6.2

• Fixed a bug preventing the ability to save edits in the knowledge database.

1.6.0

• Redesigned knowledgebase UI for a cleaner, more user-friendly interface.
• Introduced auto-sync functionality for posts and pages, enabling automatic addition of new or updated content to the knowledgebase.
• Enhanced XML sitemap submission to prevent duplicate entries by checking and updating existing pages or adding new ones as needed.
• Reworked chatbot settings to enable individual autosave after updates, removing the need for manual saving.
• Fixed paragraph formatting in the chatbot UI to display line breaks and improve readability.

1.5.9

• Enhanced transcripts page with new analytics dashboard and improved UI
• Added support for X.AI's Grok model
• Improved message formatting to preserve paragraphs in intro messages
• Updated admin panel interface with better organization and styling
• Added better mobile responsiveness across admin screens

1.5.8

• Introduced a new setting to require an email address before starting a chat. When enabled, this email will be displayed at the top of the chat transcript if needed.

1.5.7

• Enhanced Complianz plugin integration to support the premium version and improve reliability.
• Fixed an issue where names were not appearing in chat transcripts for logged-in users.
• Added the ability to customize the title bar icon in the theme settings.
• Grouped intents by category in dropdown menus for better organization and usability.

1.5.6

• Improved "Add to Cart" and product recommendation intents for WooCommerce.
• Enhanced Brave Search intent for more accurate and structured results.
• Added an Edit button to the intent management section for easier adjustments.
• Fixed the Word document upload toolbar button for seamless functionality.

1.5.5

• Chat transcripts now display in newest-to-oldest order and are mobile responsive.
• Updated various setting texts with clearer descriptions for better usability.
• Fixed issue with rate limit not working properly.
• Added Word document upload to the frontend toolbar for direct chatbot interface use.
• Improved chatbot's contextual response accuracy.
• Major enhancements to "Add to Cart," "Checkout," and "Chat with PDF via URL" intents.

1.5.4

• Enhanced chat transcripts layout for improved readability, better formatting support (e.g., bold, italics), and inclusion of test agent names from MxChat AI Agents.
• Introduced MxChat AI Agents, now available free for Pro users for a limited time, providing a revolutionary way to test and deploy your chatbot.

1.5.3

• Major bug fix to the similarity threshold comparison which prevented the chatbot from finding relevant content.

1.5.2

• Enhanced checkout intent functionality to work more robustly, no longer requiring add-to-cart intent trigger.
• Fixed issue with send button not displaying properly on iPhone/iOS devices.
• Added admin control for similarity threshold matching to fine-tune relevant content results.

1.5.1

• Vastly improved the ability for the chatbot to give contextually relevant responses from the knowledge database.
• Fixed the issue with loops in the lead capture intent.
• Updated the PDF upload icon in the frontend chatbot UI to a clearer design, now showing a PDF file icon.
• Enhanced the order history intent, recommendation intent, and product card intent for more robust and contextually relevant responses.

1.5

• Live Agent Transfer: Seamless integration for live agent handoffs and AI chatbot switching.
• PDF Toolbar: Added PDF upload to the chatbot interface and knowledge base processing with cron jobs.

1.4.6

• Product Recommendation Intent: Added personalized product recommendations based on order history, cart contents, and trending items.
• Custom Chatbot Icon: Users can upload custom PNG icons for a more personalized chatbot appearance.
• Codeblock Copy Button: Introduced a copy button for codeblocks to simplify copying code snippets.
• Expanded Popular Questions: Increased flexibility by allowing more than the default three popular questions.
• CSS Compatibility Fixes: Improved chatbot CSS for better theme compatibility.

1.4.5

• Fixed "Open Links in New Tab" Setting: Resolved an issue where the setting to open links in a new tab was not functioning as expected.

1.4.4

• Custom Rate Limits: Set different rate limits for logged-in and logged-out users.
• PDF Intent Enhancements: Added customizable trigger, success, and error messages, plus a max PDF page limit setting.
• Improved Flexibility: Greater control over chatbot behavior and user interactions.

1.4.3

• PDF Intent: Added support for processing and analyzing PDF content via provided URLs using vector embeddings.
• Compatibility Fix: Fixed a rendering issue that prevented the chatbot from displaying in certain environments.

1.4.2

• Fixed Knowledge Search: Fixed a bug impacting the ability to search knowledge database information.

1.4.1

• Fixed Intent Loading Issue: Fixed a bug which prevented new intents from being shown on certain installs.

1.4

• Customizable Sensitivity Threshold: Added support for individual sensitivity thresholds on each intent, offering more precise control over intent recognition.
• Enhanced Usability Improvements: Introduced a "Delete All" button for quick knowledgebase management, resolved activation key UI issues to prevent unnecessary re-activation, and improved chatbot viewport scrolling for better visibility of longer responses.

1.3

• Advanced Intent Recognition: Introduced vector embedding for enhanced intent detection, improving chatbot responsiveness.
• New Integrations: Added Brave Web Search, Brave Image Search, and DALL-E Image Generation intents.
• Security Update: Minor update to unserialization handling for enhanced security.

1.2.1

• Product Card Display: Added a dynamic product card for WooCommerce users, showing product image, price, and an "Add to Cart" button triggered by product-related keywords.
• Enhanced Popular Questions and Pre-Chat Message functionalities for improved user engagement and streamlined chat initiation.

1.2

• Added Popular Questions Buttons with one free question and two available in the Pro version.
• Added Inline Edit Button to the Knowledge Database for easy content management.

1.1.9

• Added integration with Claude (Anthropic) API (Pro feature) for advanced conversational models like Claude 3.5 Sonnet and Claude 3 Haiku.

1.1.8

• Added integration with X.AI API (Pro feature) for advanced chat completions using models like grok-beta.
• Introduced new model selection dropdown that separates OpenAI and X.AI models, with X.AI models disabled for free users.
• Enhanced API key management, allowing users to input and manage both OpenAI and X.AI API keys in settings.

1.1.7

• Added chat session persistence option for users to maintain conversations across visits for up to 24 hours.
• Updated navigation tabs CSS and scripts to prevent conflicts with other plugins.
• Rate limit settings are now available to all users, offering better control over chat usage.

1.1.6

• Minor CSS update.

1.1.5

• Fixed error when users didn't have WooCommerce it would return "Error communicating with server".

1.1.4

• Minor bug fixes.

1.1.3

• Added Loops integration for email capture, allowing emails to be captured through the chatbot and added to a Loops mailing list.
• Configurable Loops integration settings, including API key entry, mailing list selection, custom trigger keywords, and personalized responses.
• Fixed the rate limit setting to ensure accurate rate-limiting based on configuration.
• Resolved issues with the "Open Links in New Tab" toggle for improved link behavior.

1.1.2

• Added URL submission to sitemap submission, enabling both types to be handled seamlessly.
• Enhanced manual submission with a URL field, allowing easy pairing of manual content with specific URLs.
• Improved error display for content submissions, providing clearer feedback on submission issues.
• Expanded WooCommerce integration with new "Add to Cart" and checkout features, enhancing user shopping interactions.
• Replaced the "General" section with a dedicated FAQ section, adding common questions and answers for user guidance.

1.1.1

• Fixed CSS bug preventing the send button from showing.

1.1.0

• Complianz Integration (Pro Feature): Added integration with the Complianz plugin to ensure GDPR compliance. The chatbot now only displays based on user consent for marketing cookies, making it easier for site owners to stay compliant with data privacy regulations.

1.0.11

• Added a customizable privacy policy text field allowing site owners to define their own message.
• Introduced a new admin setting to customize the chatbot input placeholder text, supporting multilingual websites.
• Improved localization options for sites using different languages, making customization easier for global users.

1.0.10

• Added a toggle in the admin panel to control whether chatbot links open in a new tab (_blank) or the same tab (_self).
• Enhanced CSS for the privacy policy notice to prevent theme overrides and ensure consistent styling across themes.

1.0.9

• Added IP address masking for enhanced user privacy in chat transcripts.
• Introduced the option to display a privacy policy notice below the chatbot, with a customizable URL.
• Website owners can toggle the privacy policy notice on or off via the admin panel.
• Various code optimizations for improved security and compliance with privacy standards.

1.0.8

• Usernames are now included in chat transcripts when users are logged in, providing better context in conversation history.
• The chatbot can now interact with users about their WooCommerce orders, including retrieving order history, order statuses, item details, and more.
• Various bug fixes and UI enhancements for a smoother user experience.

1.0.6

• Added WooCommerce Integration feature, allowing users to integrate WooCommerce products directly into the chatbot.
• Updated developer credit link to https://mxchat.ai/.
• Rearranged the layout and styling of the main settings page, which is now broken down into tabs for easier navigation.

1.0.5

• Preparing for WordPress Directory standardization and improvements.
• Added new pre-message feature.

1.0.4

• Released Chat Transcripts feature, allowing users to review and analyze conversations directly from the WordPress dashboard.
• Enhanced user experience with the ability to monitor and refine AI responses based on real interactions.

1.0.3

• Added Activation Key for unlocking Pro features like Theme Customization and Rate Limit Settings.
• Enhanced theme customization options for the AI Chatbot widget.

1.0.1

• Added sitemap submission feature to automatically add content from URLs in the sitemap to the knowledge base, enhancing the AI's responses.
• Enhanced admin interface and styling.

1.0

• Initial release of MxChat.