NativeDesk - Lightweight Help Desk & Support Ticket System
| 开发者 | nobleapplications |
|---|---|
| 更新时间 | 2026年9月4日 21:01 |
| 捐献地址: | 去捐款 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
NativeDesk: The Zero-Bloat Help Desk & Support Ticket System for WordPress
Are you looking for a fast, native help desk and support ticket plugin that won't slow down your WordPress site?
NativeDesk is a lightweight customer support and ticketing system built entirely native to WordPress. Unlike heavy third-party SaaS tools or bloated legacy plugins, NativeDesk cuts out external API calls, unnecessary libraries, and heavy background scripts. It runs seamlessly inside your existing WordPress admin dashboard and database for maximum speed, security, and performance.
Whether you run a small business, an e-commerce store, or an IT support center, NativeDesk provides an intuitive helpdesk interface to manage customer queries, track tickets, and deliver fast customer service.
Why Choose NativeDesk?
- ⚡ Native & Ultra-Fast: Built specifically for WordPress using core standards. Zero impact on front-end page load speeds.
- 🔒 Total Data Ownership: Keep all customer tickets and private data hosted safely on your own server.
- 🎨 Seamless Integration: Fits naturally into your active theme and utilizes standard WordPress user roles.
- 🚀 Quick Setup: Automatic setup wizard gets your support portal running in under two minutes.
- Native Admin Dashboard: View, filter, assign, and manage all support tickets from a clean WordPress backend.
- Frontend Customer Portal: Provide logged-in users with an intuitive area to view their open tickets, check statuses, and reply.
- Public Ticket Form: Accept ticket submissions from both registered users and guest visitors.
- Ticket Categories & Assignment: Organize tickets and assign them to support agents.
- Shortcode Support: Display forms and portal views anywhere using standard shortcodes.
- Email Notifications: Automatic alerts for admins and customers whenever a ticket is created or updated.
[nativedesk_ticket_form]— Standalone ticket submission form. Place this on any public or private support page.[nativedesk_portal]— Logged-in customer ticket list, conversation thread, and reply interface.
[nativedesk_portal] shortcode.)
🔥 Take Your Help Desk Further with NativeDesk Pro
NativeDesk Pro is a separately distributed add-on plugin with advanced workflow and branding features. No Pro code or disabled premium controls are included in this WordPress.org plugin.
👉 Compare Plans & Upgrade to NativeDesk Pro
🟢 Personal Plan (1 Site)
- Custom Ticket Fields: Collect order IDs, URLs, or custom dropdown selections on the submission form.
- Branded Email Templates: Customize customer-facing ticket emails.
- Includes all Personal features, plus:
- Priority & Advanced Filtering: Prioritize queues and filter tickets by agent or status.
- Admin Ticket Creation: Log phone and walk-in requests as tickets directly from the dashboard.
- Private Agent Notes: Chat internally on ticket threads without the customer seeing your comments.
- Performance Analytics: Review response, resolution, and agent metrics.
- Integrated Mail Delivery: Configure supported transactional email or SMTP providers.
- Includes all Pro features, plus:
- White-Labeling: Remove all NativeDesk branding from the backend dashboard and customer portal.
安装:
- Upload the
nativedeskfolder to/wp-content/plugins/. - Activate the plugin through the Plugins screen in WordPress.
- Add
[nativedesk_ticket_form]to a Contact or Support page. - Manage incoming tickets under Tickets in your WordPress admin menu.
屏幕截图:
![Frontend ticket submission form (`[nativedesk_ticket_form]`).](https://cdn.jsdelivr.net/wp/nativedesk-lightweight-help-desk-support-ticket-system/assets/screenshot-2.png)
![Customer support portal view (`[nativedesk_portal]`).](https://cdn.jsdelivr.net/wp/nativedesk-lightweight-help-desk-support-ticket-system/assets/screenshot-3.png)
常见问题:
Is NativeDesk difficult to set up?
No. NativeDesk is designed for instant setup. Upon activation, the setup wizard will guide you through the initial configuration, and a support portal page is automatically generated for you.
Does NativeDesk impact site performance?
No! NativeDesk is built with a zero-bloat, native architecture. It uses minimal database resources and loads scripts only on pages where support forms or portals are active.
How do I display the ticket submission form?
Add the [nativedesk_ticket_form] shortcode to any page or post.
How do customers view their support tickets?
Use the [nativedesk_portal] shortcode on any page. This shortcode provides a conversation view, status tracker, and reply box for logged-in users.
Can guest visitors submit support tickets?
Yes. The ticket form accepts submissions from logged-out users when placed on a public page.
Is NativeDesk compatible with my theme and plugins?
Yes. NativeDesk adheres strictly to official WordPress core coding standards, making it compatible with modern themes and major plugins.
What is the difference between NativeDesk Free, Personal, Pro, and Agency?
The Free version provides core ticketing, native dashboard management, and essential shortcodes.
- Personal adds custom fields and branded email templates.
- Pro adds priorities, advanced filtering, private notes, analytics, and integrated mail delivery.
- Agency adds white-labeling.
Where can I get support for NativeDesk?
Free users can post on the official WordPress.org support forum for this plugin. Pro and Agency license holders receive priority one-on-one email support via the Noble Applications Support Page.
更新日志:
1.8.19
- Sanitized admin ticket-save input before extension hooks run.
- Escaped extension and admin view HTML with wp_kses before output.
- Restricted ticket status values to an allow list.
- Switched the text domain to the WordPress.org plugin slug.
- Removed default public/email credit text.
- Removed all license and paid-tier checks from the WordPress.org plugin.
- Made the customer portal, categories, assignment, and admin ticket creation fully available.
- Removed external CDN assets and now uses WordPress Dashicons.
- Scoped plugin behavior so NativeDesk no longer removes third-party REST filters.
- Ticket list sorting and filtering now build fully parameterized SQL from an internal column allow list.
- Escaped sort indicators, added translator comments, and documented every direct database call.
- Replaced the deprecated get_page_by_title() call and dropped the unused translation loader.
- Moved admin ticket creation out of this plugin and into the separately distributed NativeDesk Pro add-on.
- Added a generic admin view hook and SPA route registry so add-ons can supply their own screens.
- Security hardening for REST API, portal replies, and admin polling.
- Separated ticket form and portal shortcodes.
- Improved responsive frontend layout and accessibility.