Nestled Live Chat
| 开发者 | nestled |
|---|---|
| 更新时间 | 2026年9月26日 10:51 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
详情介绍:
- An assistant that answers from your knowledge base and refuses rather than improvising.
- A shared inbox for your team, with the pages each visitor viewed and where they came from.
- A live list of who is on the site right now.
- Proactive messages scoped to particular pages, or to the moment somebody moves to leave.
- Colours, corner style, position and every visitor-facing word, edited beside a live preview.
- An iOS and Android app, so you can answer from your phone.
- It is not a help desk. There are no ticket queues, no customer portal and no CSAT reporting.
- It does not read your WooCommerce orders. The assistant can be given order or customer details if your own server signs them into the page; short of that, order questions go to a person.
- No WhatsApp, Instagram or Messenger. Website chat, email and SMS land in one inbox; Meta channels do not.
- Nestled is a hosted service. A free account is needed for the widget to work, and there is a paid plan beyond the trial.
安装:
- Install and activate the plugin.
- Create an account at nestled.chat and add your website.
- Copy the website key from Websites → Install in your Nestled dashboard. It starts with
nst_. - In WordPress, go to Settings → Nestled Live Chat, paste the key and save.
屏幕截图:
常见问题:
Do I need a Nestled account?
Yes. The widget is served by Nestled and will not run without a website key. The trial is fourteen days with everything switched on and needs no card.
Where do I find my website key?
In your Nestled dashboard under Websites → Install. It looks like nst_ followed by 24 characters.
How do I turn the chat off temporarily?
Clear the website key on the settings screen and save. The plugin stays active and loads nothing.
Does it slow my site down?
The loader is added with async, so it never blocks your page from rendering. It is a small script whose job is to decide whether to show the launcher and, if the visitor opens it, load the chat in an iframe.
Does it work with caching plugins?
Yes. The script is added through WordPress's normal script queue, so caching, minifying and combining plugins treat it like any other enqueued script. The key travels on the tag rather than in inline JavaScript, which also keeps it intact when a plugin strips inline scripts.
Can I run it on a self-hosted Nestled install?
Yes. The settings screen has a Loader URL field — point it at your own install's embed.js.
Does it read my WooCommerce orders?
No. The assistant answers from the knowledge base you write. If you want it to know about a specific customer or order, your own server can sign those details into the page; that is a developer's job and is documented in the Nestled dashboard.
更新日志:
- First release.