NSPlug Customer Support Portal gives your store a complete, free way to manage customer support tickets inside WordPress. Customers sign in through WooCommerce My Account, create tickets, link an order, read replies, and respond. Staff handle tickets from one shared inbox in WordPress admin.
You can publish knowledge base articles and group them by product or service. The support center includes search and category filtering. The ticket form uses the same categories so customers can tell you what they need help with.
Features:
- Unlimited customer tickets and replies for one shared inbox.
- Private customer ticket dashboard in WooCommerce My Account.
- Optional support page with the NSPlug Customer Support Portal block or [ns_helpdesk] shortcode.
- Searchable knowledge base and product or service categories.
- Optional link to an order belonging to the signed-in customer.
- Email notifications containing ticket text and a direct ticket link.
- Staff replies and open, pending, resolved, and closed statuses.
- WordPress privacy export and erasure integration.
There is no license key, time limit, or ticket quota.
NS Helpdesk for WooCommerce is a separate plugin for stores that need multiple agents, departments, inbound email replies, workflows, reports, or optional AI tools.