Octopush SMS Automation & Cart Recovery

Yes. You need an Octopush account and API credentials to send SMS. The plugin acts as an interface to the Octopush service.

Yes. You can enable or disable the time-based popup and the inline name/phone field on the cart page independently. Both are configurable under SMS Automation → Abandoned Carts → Popup & Inline Capture Customization.

Abandoned cart detection and SMS alerts run only when the external cron URL is called. There is no WordPress cron or traffic-based trigger. You must call the secret URL (shown in SMS Automation → Abandoned Carts under "External cron (required for automatic alerts)") every 5 minutes from your server’s crontab, your host’s cron tool, or a free service like cron-job.org. The URL is unique to your site and must be kept secret. Until this is set up, use the "Run abandoned cart check now" button for manual runs.

Contacts are stored in your WordPress database (custom table for Woo contacts). The plugin can sync WooCommerce-related contacts to Octopush when you link a list and run sync.

For most stores you can use the defaults, but there are filters to safely tune performance, with enterprise-friendly defaults already applied:

• Woo contacts loaded at once – filter octopush_pro_get_woo_contacts_limit (default 100000). Increase or decrease depending on your memory budget.
• Backfill from existing orders – filter octopush_pro_backfill_woo_orders_limit (default 100000). Controls how many historic orders are scanned on first backfill.
• Sync chunk size – filter octopush_pro_sync_chunk_size (default 100). Controls how many contacts are sent to Octopush per API call.
• Abandoned cart contacts per page (admin) – filter octopush_pro_admin_abandoned_contacts_per_page (default 1000). Controls how many contacts are shown per page in the dashboard.
• Reports rows per page – filter octopush_pro_reports_per_page (default 100). Controls how many log entries are shown per page.
• Abandoned capture cooldown – filter octopush_pro_abandoned_capture_cooldown (default 5 seconds between captures per session). You can tune this for stricter anti‑spam.
• Log & cart retention – filters octopush_pro_log_retention_days (default 365) and octopush_pro_cart_retention_days (default 730). Raise, lower, or disable (set to 0) depending on your compliance and storage needs.

• Small stores (≤10k customers) – keep defaults or modestly increase limits.
• Medium stores (~10k–100k customers) – Woo contacts/backfill limits around 50_000, sync chunk size 50–100, reports 50–100 rows per page.
• Large/enterprise (100k+ customers) – Woo contacts/backfill limits 100_000+ (or use batched exports), sync chunk size 100–250, and longer retention (365+ days) combined with external log archiving.