OmniTrust for WooCommerce

OmniTrust protects your WooCommerce store from two costly problems: cash-on-delivery (COD) non-collection and wardrobing/return abuse. It never blocks or bans a customer at checkout. Instead, it uses a "Flag & Hold" approach that runs quietly in the background, after checkout. How it works

• After a shopper completes checkout, the plugin sends the order to the OmniTrust API for a fraud-risk evaluation, in the background (via WooCommerce's Action Scheduler). This never delays or blocks checkout.
• If OmniTrust returns a high risk verdict, the order is set to On hold, a private (admin-only) order note explains why, and the order is tagged for review.
• If the verdict is low risk, the order's status is left unchanged; a private note simply confirms the evaluation completed.
• If the evaluation call itself fails, a private note says so — no automatic retry happens, but you can manually trigger a "Start evaluation" action from the order screen at any time.
• Once an order has been evaluated, you can also manually report COD non-collection or wardrobing/return abuse for it from the order screen. This helps build the wider OmniTrust merchant network that other stores' evaluations rely on too.

No email or other message is ever sent to the buyer as a result of any of this. Important limitation: Flag & Hold is not a pre-purchase block Flag & Hold runs after checkout completes, asynchronously, so it never slows down or blocks your buyers — but that also means it is a weaker guarantee than a pre-purchase block. If your store's fulfillment is very fast (e.g. same-minute pick/pack/ship), it is possible for an order to ship before the hold has a chance to apply. Pricing OmniTrust offers a genuine Free tier — $0/mo, up to 100 risk checks per month, with the same reporting features as every paid tier. Two paid tiers unlock a higher monthly evaluation limit for busier stores: Standard (€10/mo, up to 1,000 risk checks/month) and Business (€50/mo, unlimited risk checks). All three tiers share identical Flag & Hold and reporting behavior — the only difference between tiers is how many /evaluate risk checks are included per month. After installing, go to Settings → OmniTrust to choose a tier (this takes you to a secure LemonSqueezy checkout) or, if you already have a license key, activate it directly on the same page. Without an active license key, the plugin stays installed but inactive — its hooks simply do not register, so it never partially breaks your store or nags you to upgrade.

1.2.1

• Fixed: erasing a customer with no stored identifiers no longer shows an error — it now tells you plainly there was nothing to erase.

1.2.0

• You can now erase a customer's data yourself from the order screen, to honor a "right to be forgotten" (GDPR) request — no need to contact OmniTrust support.

1.1.0

• Customer data is now hashed on your store before being sent — OmniTrust's backend never sees raw personal data.

1.0.1

• Now uses OmniTrust's dedicated API domain.

1.0.0

• First public release.