WooCommerce Abandoned Cart Recovery, Search Abandonment & WhatsApp Chat Widget – WhatsApp CRM by OnlineLiveSupport

No Meta API approval is needed to get started! This plugin works seamlessly with the OnlineLiveSupport messaging gateway, which supports:

• Regular WhatsApp (via a quick QR code login).
• Official WhatsApp Business Cloud API. You can start sending automated messages immediately by connecting via QR code in your OnlineLiveSupport CRM dashboard, and upgrade to the official API at any time without reinstalling the plugin.

When a logged-in customer adds items to their cart but does not check out, a background process runs every 15 minutes to trigger the recovery sequence. It sends a 3-step WhatsApp drip campaign:

1. Reminder 1: e.g., Sent 15 minutes after abandonment.
2. Reminder 2: e.g., Sent 24 hours later.
3. Reminder 3: e.g., Sent 48 hours later. The entire sequence runs automatically. You can easily customize the delay intervals and message text from the plugin settings!

Yes! Every notification event has a fully editable message template. You can personalize messages using dynamic placeholders that automatically pull real WooCommerce data, including: {name}, {order_id}, {order_total}, {order_status}, {cart_url}, {site_name}, and {search_term}. No coding is required!

You can enable automated WhatsApp alerts for all standard order statuses:

• New Order (placed)
• Processing
• On Hold
• Completed
• Cancelled
• Refunded
• Failed Each status has its own toggle and customizable message template.

Setup takes about 3 minutes and requires zero developer skills:

1. Go to the OLS CRM menu in your WordPress admin.
2. Open the General tab and enter your API Token and From Number (available free from your OnlineLiveSupport account).
3. Enable your desired notification events on the Automation tab.
4. Customize your messages in the Templates tab.
5. Click the Force Run button to send a test notification and confirm everything is working!

Partially. The WhatsApp Floating Chat Widget works on any WordPress site, adding a beautiful, clickable support button to your frontend. However, marketing automation features like abandoned cart recovery, order notifications, search abandonment, and low stock alerts require WooCommerce to be active.

By default, the plugin uses WP-Cron, which runs when someone visits your site. For low-traffic stores, this can cause delays. For precise, time-accurate delivery, we highly recommend using a free external cron service (like cron-job.org). Simply copy the Webhook URL from the plugin's General settings and set your external cron to ping it every 15 minutes!

Absolutely! When paired with the OnlineLiveSupport CRM, you get access to a powerful no-code Flow Builder. You can integrate OpenAI (ChatGPT), Google Gemini, and DeepSeek to automatically reply to customers, qualify leads, and handle 24/7 FAQs.

Yes. Every automated message sent from WordPress is connected to your CRM shared inbox. When a customer replies, it appears instantly in your centralized dashboard. Your team can view the chat history, reply directly, assign agents, and add internal notes without ever needing to touch a phone!

The WordPress plugin is 100% free to download. To send messages, you need a free OnlineLiveSupport account, which includes a free trial to test all features. Paid plans are available if you need higher message volumes, team inbox management, or AI chatbot features.

Yes. The plugin is regularly updated and fully supports:

• WordPress 5.8 up to 7.0
• The latest versions of WooCommerce
• WooCommerce High-Performance Order Storage (HPOS)
• PHP 7.4 and above

Data is securely transmitted over HTTPS only when a notification event is triggered (like an order placement or abandoned cart). The plugin only sends the necessary details (phone number, name, order/cart data) to personalize the WhatsApp message. No data is passively tracked in the background.