Live Chat & AI Chatbot – onWebChat

The Live Chat + AI Chatbot That Actually Knows Your Store Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep. And if you don't run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works. 🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans → 🛒 Your Products, Synced Automatically Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes.

• Zero maintenance: products sync the moment you add, edit or delete them
• Real-time stock sync: the AI never recommends something that's out of stock
• Built for big stores: pick which categories to sync, up to 15,000 products
• Accurate answers with links: "Do you have this in blue?" gets a real answer and a direct link to the product page

No manual training. No copy-paste. No CSV uploads. 📦 "Where Is My Order?" Answered Instantly (New) This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates. Even better: signed-in customers don't need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers.

• Fewer repetitive "where is my package?" tickets for your team
• Instant, accurate answers for customers, at 3 PM or 3 AM
• Identity is verified securely before any order detail is shared

💬 Live Chat That Turns Visitors into Customers The AI handles the routine questions. You close the sales.

• Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from
• Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment
• Typing preview: see what visitors are typing before they hit send, and prepare your answer
• Mobile apps: answer chats from anywhere with the iOS and Android apps

Key Features

• AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number.
• Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete.
• Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products.
• Real-Time Stock Sync: stock changes reach the AI immediately.
• AI Chatbot, 24/7: instant automated answers in any language, even with typos.
• Customizable Chat Widget: match your brand's colors, text, and style.
• Live Visitor Monitoring: real-time activity tracking with geolocation.
• Chat Triggers: proactively start conversations based on visitor behavior.
• Department Routing: send chats to the right team or agent automatically.
• AI Text Correction: fix grammar and improve replies on the fly.
• Typing Preview: see visitor messages as they are typed.
• Chat Ratings: collect instant customer feedback after every chat.
• Agent Transfers: hand off live conversations between agents seamlessly.
• Offline Email Form: capture messages and leads when your team is away.
• Mobile Apps: iOS and Android apps for support on the go.
• Analytics & Reporting: track chat volume, response times, and satisfaction.
• File Sharing: exchange files with visitors right in the chat.
• GDPR Compliant: SSL-secured and privacy-ready.

What Your Customers Get

• Instant answers about products, stock and orders: no waiting, no frustration
• Live order tracking right inside the chat, day or night
• AI that understands their language, typos included
• A human agent one click away when they need one

Live in Under 60 Seconds

1. Install the onWebChat plugin
2. Create your free account
3. Connect your account in the plugin settings
4. Your chat widget is live, no coding required

Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes.

Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead.

Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.

1. Install the Plugin: Search for "onWebChat" in your WordPress plugin directory and activate. 2. Sign Up: Create a free account at onWebChat.com. 3. Connect: Enter your email and password (or Chat ID) in the plugin settings. 4. Go Live: Your chat widget appears on your site immediately, no setup wizard, no code. 5. (WooCommerce) Enable Product Sync: Turn on product sync in the onWebChat settings so the AI chatbot learns your catalog and can answer order status questions.

3.8.4

• Fix: products whose scheduled sale starts or ends are now re-synced automatically, so the AI chatbot always quotes the current price
• Fix: variation price edits now re-sync the parent product's price range

3.8.3

• Fix: WooCommerce product sync now sends the price customers actually see (tax display settings applied), and also the price excluding tax, so the AI chatbot quotes correct prices

3.8.2

• Improvement: more reliable WooCommerce product sync with paged syncing, clearer progress, and better error handling

3.8.1

• Improvement: category sync now supports up to 15,000 products

3.8.0

• New: Logged-in customers can securely ask the AI chatbot "Where is my order?" without entering an order number
• New: Order lookups now include the shipping method and order notes with tracking updates
• New: Added an option to display the chat widget only to logged-in users

3.7.2

• Improvement: increased synced product description limit to 1500 characters
• Fix: improved trimming for non-Latin descriptions

3.7.1

• New: Automatic order status lookup and WooCommerce sync upon account linking.
• New: Real-time product stock sync.
• Improvement: Clearer labels and instructions on connection screens.

3.7.0

• New: AI Order Status Lookup, your AI chatbot can now answer order status questions in real time using live WooCommerce data
• New: large catalogues (over 2,000 products) can now pick which product categories to sync, up to 9,000 products. New and edited products stay limited to the selected categories automatically
• Security improvements

3.6.0

• WooCommerce sync now always includes product price and currency (no longer optional)
• Sync now sends stock availability and quantity, brand, product attributes (size, colour, etc.), price ranges for variable products, tags and product rating, so the AI chatbot can answer pricing and availability questions

3.5.5

• Fixed WooCommerce sync connecting to the wrong server (development endpoint left enabled in 3.5.3/3.5.4)
• The plugin now reports its version to onWebChat when linked to an account
• Replaced deprecated WordPress functions and improved escaping of user data in the chat widget code

3.5.4

• Declared compatibility with WordPress 7.0

3.5.3

• Updated plugin images

3.5.2

• Minor bug fixes

3.5.1

• Minor bug fixes

3.5.0

• NEW: WooCommerce Product Sync, automatically sync products for AI chatbot training
• NEW: Bulk product sync with background processing
• NEW: Real-time product updates on create, edit, and delete
• NEW: Admin UI for WooCommerce integration settings
• Improved AI chatbot with product knowledge capabilities

3.4.1

• Tested on WordPress 6.8; updated plugin texts

3.4.0

• Bug fixes and security improvements

3.3.2

• Bug fix

3.3.1

• AI chatbot support and bug fix

3.3.0

• AI chatbot support added

3.2.0

• Security bug fix

3.1.0

• JavaScript API commands support

3.0.4

• Bug fix

3.0.3

• Bug fix

3.0.2

• Show/hide chat widget on selected pages, bug fix

3.0.1

• Added ability to show/hide live chat widget on selected pages

2.0.2

• Support for new Chat ID format

2.0.0

• Login by email/password or Chat ID
• Option to show/hide live chat widget

1.0

• Initial release