Oravio — AI Chatbot & Appointment Booking for Clinics & Salons

Oravio is the AI receptionist for your website. It answers your visitors' questions and books their appointments — in the same conversation, 24/7, without anyone on your side picking up the phone. A booking plugin can't tell a visitor how much a filling costs or whether you're open on Saturday. A chatbot can't check whether Dr. Smith is actually free on Tuesday at 2pm. Oravio does both.

"Do you do teeth whitening?" → answers from your own pages "How much is it?" → answers from your own pages "Can I come Thursday afternoon?" → checks the real calendar, offers the free slots, takes the booking

Built for businesses where more than one person takes appointments Most booking tools assume a single calendar. Real clinics and salons don't work that way. In Oravio you organize by specialty — Dentistry, Dermatology, Hair styling, Manicure — each with its own services. Working hours belong to the people who provide those services: you add a person, give them their own weekly schedule, and tick the specialties they cover. One person can cover several specialties, with a single unified calendar. The assistant shows combined availability across everyone who can perform the service, and only asks the visitor which person they prefer when more than one is genuinely free at that exact time. Ideal for dental and medical practices, dermatology and aesthetic clinics, veterinary offices, physiotherapy, hair and beauty salons, spas, auto service, and any business that books time. No OpenAI account. No API keys. No surprise bills. Oravio is a hosted service. You install the plugin, click once, and a free account is created for you automatically — no separate signup, no API key to generate, no usage dashboard at a third-party AI provider to babysit. Your monthly cost is a flat, predictable number, and the free plan stays free forever. How does it work?

1. Automatically indexes the pages of your site
2. Uses RAG (Retrieval Augmented Generation) so answers come from your content, not from the internet
3. Semantic cache for instant responses to frequent questions
4. When the visitor is ready to book, the assistant checks live availability and creates the appointment

Appointments

• Organize by specialty, each with its own services (name, duration, price)
• Working hours are set per person, not per service — where they actually belong
• Assign as many people as you like to a specialty, each with their own calendar
• Limit a person to specific services when not everyone does everything (e.g. only one dentist places implants)
• One person can cover several specialties, with a single unified schedule
• Combined availability across everyone eligible; the visitor is only asked to choose when it matters
• Every request goes to you for approval by email, with one-click Approve / Cancel buttons
• Confirmation emails to both sides, with an .ics calendar file attached
• Manage everything from a weekly calendar in WP Admin — approve, add, edit, cancel or delete
• Duplicate protection: the assistant notices if the same person already has a booking and asks before making a second one
• Visitors can cancel themselves using their booking code

Also included

• Install in 30 seconds — free account created directly from WP Admin
• Answers based on your own site content, 24/7, in your visitor's language
• FAQ: answers you write yourself, served instantly and with priority
• Lead capture: ask for an email before the chat starts, and collect the leads
• WooCommerce: let the assistant check order status (order number + email)
• Full white label: title, accent color, logo, placeholder
• Circle or pill widget, bottom right or bottom left
• Analytics: requests, tokens, cache hit rate, top questions, AI / FAQ / cache breakdown
• In-plugin dashboard — manage everything from WP Admin, no separate login
• Design (on design-enabled plans): a gallery of the renders generated by your visitors
• Free Basic plan forever — no credit card required

Available plans

• Basic — Free forever, 500 requests/month, 1 domain
• Pro — EUR 29/month, 30,000 requests/month, 5 domains
• Business — EUR 99/month, 150,000 requests/month, 50 domains
• Enterprise — custom quote

Useful links

• Official site
• Oravio Dashboard
• Documentation
• Pricing

External services Oravio is a SaaS service (provided by LudoProgramming). To work, the plugin communicates with the Oravio servers. What data is sent and when:

• On activation / free account creation: sends the site domain, the administrator email address, and the site name to https://ludoprogramming.com/api/wp/onboard, in order to automatically create a free Basic account and license.
• On license verification: sends the license key to https://ludoprogramming.com/api/wp.
• The chat widget: loads the script from https://ludoprogrammingaceengine-dwb8bdexfnbzdvd2.northeurope-01.azurewebsites.net/api/ace.js and sends visitor questions to the Oravio engine to generate answers.
• In-plugin dashboard (only when you open it in WP Admin): sends management requests (view plan/usage, manage FAQs, view leads, on booking-enabled plans configure specialties/services/people/hours and manage appointments, and on design-enabled plans view generated renders) to the Oravio engine at https://ludoprogrammingaceengine-dwb8bdexfnbzdvd2.northeurope-01.azurewebsites.net/api/manage/*, authenticated with your license key and a management token stored securely in WordPress.
• WooCommerce connector (optional, only if you enable it): the plugin exposes an endpoint that only Oravio calls to check the status of an order (by order number + email). Identity is validated locally, in WordPress — Oravio never receives WooCommerce keys.

By using the plugin you agree to the service's Terms of Use and Privacy Policy:

• Terms of Use: https://ludoprogramming.com/terms
• Privacy Policy: https://ludoprogramming.com/privacy

Automatic installation (recommended)

1. In your WordPress dashboard, go to Plugins → Add New
2. Search for Oravio AI Widget
3. Click Install Now and then Activate
4. Go to Settings → Oravio AI and enter your license key

Manual installation

1. Download the plugin .zip file
2. In your WordPress dashboard, go to Plugins → Add New → Upload Plugin
3. Select the .zip file and click Install Now
4. Activate the plugin
5. Go to Settings → Oravio AI and enter your license key

Getting a license key

1. Register for free at ludoprogramming.com
2. The Basic plan is free forever — no credit card required
3. Create a license for your domain
4. Copy the license key (format: LIC-XXXX...)

2.8.0

• A person can be limited to specific services, not just whole specialties — e.g. in a dental practice where only one dentist places implants. By default they still cover every service in the specialties assigned to them, including services you add later
• Working hours are now defined only on people, not on services — a schedule belongs to the person who provides the service, not to the service itself
• Booking is split into three tabs: Specialties & services, People & hours, and Appointments
• A specialty with nobody assigned to it is now flagged clearly, because it cannot be booked
• Existing single-person setups are migrated automatically: your current hours become your first person, which you can rename

2.7.2

• The plugin is now presented for what it actually does: an AI assistant that answers questions and books appointments, for clinics, salons and any business with a calendar
• Rewritten description and FAQ around appointment booking, multi-person scheduling, and the fact that no OpenAI account or API key is required
• No functional changes — listing and documentation only

2.7.1

• Confirmed compatible with WordPress 7.1 (no admin UI/JS or media handling touches the areas changed in this release: block editor iframe, jQuery UI, media processing, persistent toolbar)

2.7.0

• New: Booking now supports multiple specialties (e.g. a clinic with Dentistry and Dermatology, or a salon with Hair and Nails), each with its own services and hours
• New: assign multiple people to the same specialty (e.g. two doctors) — each with their own calendar; a person can cover more than one specialty
• When booking, the assistant shows combined availability across all eligible people and only asks which one you prefer if more than one is free at that exact time
• Fully backward compatible — existing single-person setups keep working unchanged

2.6.1

• Fix: the in-plugin dashboard (Overview, FAQ, Leads, Booking, Design) is now fully in English by default, with translatable strings (i18n) instead of hardcoded Romanian text

2.6.0

• New: enable "require email before chat" (lead capture) directly from the Leads tab — works on any plan

2.5.0

• New: monthly analytics summary in the dashboard Overview (total questions, breakdown by AI / FAQ / Cache / off-topic, and top questions)

2.4.0

• New: Design in the in-plugin dashboard (on design-enabled plans) — a gallery of all the renders generated by your visitors

2.3.0

• New: Booking in the in-plugin dashboard (on booking-enabled plans)
• Define services (name, duration, price) and weekly working hours
• Manage appointments — approve, cancel or delete, grouped by day
• Same server-side signed, allow-listed request model as the rest of the dashboard

2.2.0

• New: in-plugin dashboard in WP Admin (top-level "Oravio" menu) — manage your assistant without a separate account
• Overview: plan, status and current-month usage
• FAQ: add and remove answers served instantly and with priority by the widget
• Leads: view the email leads captured by the widget
• Management requests are signed server-side (license key + a management token kept in WordPress, never exposed to the browser) and restricted to a fixed allow-list of routes

2.1.2

• Admin CSS/JS now enqueued via admin_enqueue_scripts (wp_add_inline_style / wp_add_inline_script / wp_localize_script) instead of inline tags
• readme: corrected Contributors to the plugin owner account

2.1.1

• Compliance with WordPress Plugin Check: unslash inputs before sanitization, escape all output, nonce verification on license removal, wp_safe_redirect, wp_parse_url
• The widget script is now registered via wp_enqueue_script() instead of a raw footer tag
• Admin UI and readme fully in English
• Tested up to WordPress 7.0

2.1.0

• Oravio for WooCommerce: REST endpoint oravio/v1/order-status lets the assistant check order status
• New "Connector secret" field in settings (shown only when WooCommerce is active), with generator
• Identity (order number + email) is validated in WordPress — Oravio never receives WooCommerce keys
• readme: dedicated "External services" disclosure section

2.0.0

• Full rebranding AceEngine → Oravio
• Settings page renamed (Settings → Oravio AI)
• Text domain: oravio-ai-widget
• Stability and security improvements

1.0.0

• Initial release
• License key + automatic script injection
• White label: title, accent color, logo, placeholder
• Position toggle: bottom right / bottom left
• Widget style: circle / pill