Order Updates for Woo

Order Updates for WooCommerce adds a dedicated order-updates workflow for store teams and customers — replacing scattered order notes with clean, threaded conversations per topic. Official website: orderupdatesforwoo.com — see every feature in detail, submit a support ticket, and read or share real, verified reviews. Live demo: Try it instantly on TasteWP — a throwaway WordPress + WooCommerce site with the plugin pre-installed, no signup needed. Demo logins (throwaway TasteWP site — it resets automatically, so explore freely):

• Admin — username: admin / password: Admin@Test@12345
• Store Manager — username: bobmerry / password: Demo@Test1234

Store managers can:

• Create and edit order updates directly from the WooCommerce order edit screen
• Assign updates to team members manually, or rotate them automatically through a round-robin pool
• Add internal staff notes and customer-visible notes side by side
• @mention teammates inline — they get an admin-bar notification and an email
• Mark updates resolved, re-open them, or block notes once solved
• Upload attachments to any note (images, PDFs, docs)
• Mute email notifications per update so a chatty thread doesn't flood your inbox
• See assigned items, mentions, and replies in the WordPress admin bar with deep-link rows
• Track each team member's queue on a dedicated Assignments page — store-wide waiting, resolved, and longest-wait stats, filterable by assignee and status
• Work through a full Notifications inbox — filter by Unread, Favorite or Archived, search, and mark read / favorite / archive / delete in bulk (auto-archives and auto-clears on a schedule)
• View an analytics dashboard with totals, resolution rate, average rating, per-assignee performance, and per-product breakdowns
• Get an email for every customer reply, even when not @mentioned — assignees are always notified

Customers can:

• View their order updates from My Account, or via a secure guest link in their email
• Open a new update or reply to an existing thread with text, emoji, and attachments
• See who's assisting them ("Anita is assisting you with this order update")
• Auto-scroll to new replies on a 30-second poll — no refresh needed
• Edit their own notes within the configurable edit window
• Rate resolved updates with stars and an optional comment
• Get a follow-up email branched on rating: 4★/5★ get a friendly share prompt; 1–3★ get an empathetic reply CTA

Embed anywhere: The customer-facing portal works on My Account out of the box. Use the [order_updates_portal order_id="" order_key=""] shortcode to embed it on Elementor, Divi, Gutenberg, or any custom page. Trademark notice: WooCommerce and Woo are trademarks of Automattic Inc. This plugin is independent and is not affiliated with, endorsed by, or sponsored by Automattic or WooCommerce. The names are used only to describe what the plugin works with.

1.0.0 Initial public release.

• Order updates panel on the WooCommerce order edit screen with internal notes, customer notes, assignees, mentions, attachments, and resolution state.
• @mention autocomplete with per-mention email + admin-bar notifications.
• Round-robin assignment mode for fair workload distribution across staff.
• WordPress admin bar surface for assigned items, mentions, customer replies, and staff replies — with deep-link rows.
• Assignments page — a per-assignee queue with store-wide waiting / resolved / longest-wait cards, filterable by assignee and status; non-admins see only their own.
• Notifications page — a full inbox with All / Unread / Favorite / Archived tabs, search, per-row and bulk actions (read, favorite, archive, delete), and scheduled auto-archive then auto-clear.
• Email deep links — every notification (assignee, admin, mention, customer) opens directly on the relevant update.
• Customer My Account experience: per-update unread badge, auto-scroll on landing, threaded replies with emoji and attachments, optional rating + comment on resolved updates, "Anita is assisting you" personalisation.
• 30-second poll on the customer page so new staff replies appear without refresh, including the rating box auto-appearing once an update is resolved.
• Customer rating follow-up email — promoters see share buttons, detractors see an empathy CTA.
• Edit-with-history for both staff and customer notes, with a configurable edit window.
• Guest-friendly customer URL with order key for non-logged-in access; new-update creation is rate-limited to prevent abuse.
• [order_updates_portal] shortcode for embedding the customer page on Elementor, Divi, Gutenberg, or custom templates.
• Analytics dashboard: totals, resolution rate, average rating, per-day chart, per-assignee table, per-product table — with date-range filters and indexed, cached queries that scale to large stores.
• Per-update email mute toggle so staff aren't flooded by busy threads.
• Customer email preference toggle so customers can opt out of update emails.
• WooCommerce HPOS compatibility declared.