Orivio – Live Chat & AI Support

Orivio is a customer support platform with live chat, AI answers, shared inbox, and a knowledge base. This plugin puts the Orivio chat widget on your WordPress or WooCommerce site without touching any code:

1. Install and activate the plugin.
2. Click "Connect to Orivio" and approve.
3. Your chat widget is live.

You need an Orivio account (https://orivio.ai) to use this plugin. Order lookup in chat When you enable Order lookup in your Orivio dashboard, customers can ask the chat widget about their own order. After the customer proves they own the order (a one-time code sent to the email on the order), the order's status, tracking, items and total are sent to Orivio solely to answer that customer's question in chat. Nothing is shared until you turn the feature on, and you can turn it off at any time. Customers can also ask whether a product is in stock.

Connect from your Orivio dashboard (quickest)

1. In Orivio, open Settings → Widget → Install → WordPress and type your store's web address.
2. You are sent to your own WordPress site: log in if asked, then click "Yes, I approve of this connection".
3. Orivio installs and activates this plugin for you, links it, and removes the temporary access it was given. You land back in Orivio with the chat widget live.

If your host does not allow Orivio to install plugins, install this plugin yourself, then click "I've installed it — finish connecting" in Orivio. Or connect from WordPress

1. Install from the WordPress plugin directory and activate.
2. Go to Settings → Orivio and click "Connect to Orivio".
3. Approve in your Orivio account — done. (Or enter your Widget ID manually.)

1.7.1

• Disconnecting from this screen (or deleting the plugin) now also disconnects the store in Orivio, so your Orivio dashboard agrees and you can connect a different store straight away. If Orivio cannot be reached, the plugin still disconnects locally and tells you to click Disconnect in Orivio too.

1.7.0

• Connect from your Orivio dashboard: after you approve Orivio on WordPress's own "Authorize Application" screen, Orivio links this plugin through a new route (widget ID and a fresh connection secret). The temporary Application Password is deleted as soon as the connection finishes — Orivio does not keep it. Only a user who can manage the site's settings can be linked this way.

1.6.1

• Product descriptions reach Orivio in full: the complete description is sent (not the short excerpt) and it is no longer cut at 4,000 characters, so questions answered near the end of a long description now get answered.

1.6.0

• Per-variation stock and price: Orivio can now say "Black is in stock, Silver is sold out" and quote each variation's own price.
• Search finds more: every word of a search is matched against your categories, tags and brands; the chat says when there are more matches than it shows, and only names a category when it really filtered by it.
• The translation table now includes sizes and colours typed directly on a product (custom attributes), your product names (so they are never mistaken for personal details), and your product tags for the order-action rule editor.
• Order actions: digital and virtual items are never treated as a parcel to send back; a line you already partly refunded is never offered in full; an address change applies the country and state the customer named (checked against WooCommerce's own lists, refused if unknown).
• Orivio now reads which order actions this plugin version supports, so it never offers one the store cannot carry out.
• Exchanges: Orivio looks up the replacement size or colour live (in stock, price difference) before passing the exchange to your team.
• Order numbers from sequential / custom order-number plugins are recognised, not just the internal order ID.
• Staff questions in Orivio's Ask Ori can see private and draft products; order lines carry their product link.
• Lowercasing no longer needs PHP's mbstring extension (fixes a fatal error on some hosts).

1.5.0

• Order edit in chat: a verified customer can reduce the quantity of, or remove, a line on an unshipped order — same rules, confirmation and verification as cancel/address/refund, with the price difference refunded automatically when the order was already paid.
• Smarter product search: Orivio now learns your store's own attribute values (colours, sizes, etc.) and brands, so a customer's own words ("extra large", "the blue one") map onto what your store actually calls them.

1.4.0

• Order actions in chat (opt-in, controlled from your Orivio dashboard under Ecommerce → Rules): a verified customer can cancel an unshipped order, change its delivery address before dispatch, or receive a refund — each only when your rules allow it, after the customer confirms, and each verified against the order before Orivio says it is done. Signed requests only; nothing runs while order lookup is off.

1.3.0

• Richer product answers in chat: descriptions, brand, categories, tags, options/variants, sale price, SKU and review count. Product search now also matches by brand, category and tag names.

1.2.0

• Richer order answers (prices, refunds, delivery address, receipt link) and product stock lookup in chat.

1.1.0

• Order lookup in chat (opt-in): after a verified customer proves they own an order, its status, tracking, items and total can be sent to Orivio to answer their chat question. Off until enabled in your Orivio dashboard.

1.0.0

• First release: one-click connect, manual Widget ID fallback, enable toggle.