Polyreply for WooCommerce -- WordPress 插件

Polyreply – AI Helpdesk & Live Chat for WooCommerce Customer Support

开发者	polyreply
更新时间	2026年11月10日 04:25
PHP版本:	7.4 及以上
WordPress版本:	7.1
版权:	GPLv2 or later
版权网址:	版权信息

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1.2.0 1.2.1

详情介绍:

"Where is my order?" for the tenth time today, in German. Small stores lose hours every week to the same questions: order status, returns, address changes, shipping times. Each one means opening the email, finding the order in WooCommerce, copying the tracking number into the carrier's site, looking up the return policy and, more and more often, running the answer through a translator. Polyreply is a help desk for WooCommerce customer support: live chat, a shared inbox for email and support tickets, all on one screen. A customer writes in the chat on your store or by email; your team sees the conversation, the matching WooCommerce order with its status and tracking, and a reply drafted in the customer's own language from your own policies. You read it, change what you like and send it. What you get

Live chat on your store. The chat appears on every page as soon as you connect, in the visitor's language. No theme edits.
One inbox for chat and email. Statuses, assignment, internal notes and tags, for a team of one or twenty.
Orders next to every conversation. Status, products, total, shipping method and tracking number, read live from your store when an agent opens the conversation.
AI reply drafts in the customer's language. Drafts are based on your help articles and the real order status. Customers can write in 28 languages; the plugin and the dashboard are in English, Spanish, German, French, Portuguese and Italian.
Tracking from the plugins you already use. WooCommerce Shipment Tracking, Advanced Shipment Tracking, YITH WooCommerce Order & Shipment Tracking, Orders Tracking for WooCommerce and AfterShip are read automatically.
Connect in one click. Create a free account (or sign in) from WordPress and come back with the store connected. No API keys to copy.

The AI never sends anything by itself Every draft waits in the reply box. A person on your team reads it, edits it if needed and clicks Send. You can also ignore drafts completely and use Polyreply as a plain shared inbox and live chat. Free and paid plans The plugin is free and open source (GPLv2). The Polyreply service it connects to has a Free plan for small stores: 2 team seats, 100 new conversations per month, 30 AI drafts per month (50 if you choose to show a small "Powered by Polyreply" line in the chat) and 25 help articles. Paid plans (Pro and Business) raise these limits for growing teams; current prices are on the pricing page. Nothing is ever charged unless a store owner chooses a paid plan and enters a card. Pro and Business can be tried once for 7 days: the card is asked for up front, the date of the first charge is shown before you enter it, and cancelling before that date in Manage billing costs nothing. Conversations and data are never deleted when a plan changes. Privacy by design

An order is only shown when its number and the customer's email address both match.
Orders are read live and never copied. Only the order number is saved with the conversation.
Addresses, phone numbers, payment details and order notes never leave your store.
Every request between your store and the service is signed and expires after five minutes.
The "Powered by Polyreply" line in the chat is off unless you turn it on.

Developers

polyreply_wc_order_tracking filters the tracking numbers of an order.
polyreply_wc_order_data filters the order data that is shared.
polyreply_wc_show_widget hides the chat widget on chosen pages.
Order numbers from sequential order number plugins are supported through WooCommerce's woocommerce_shortcode_order_tracking_order_id filter.

安装:

Install and activate WooCommerce.
Install this plugin from Plugins → Add New, or upload the zip file, and activate it.
In WordPress, go to WooCommerce → Polyreply and click Create a free account and connect, or I already have an account.
Create your account or sign in, choose the workspace and click Connect. You are sent back to WordPress with the store connected.
Optional: click Test connection, then open your store and send a test message from the chat.

Prefer a code? In your Polyreply dashboard, open WooCommerce and click Create connection code, then paste it under Connect with a code in WordPress. The chat widget now appears on your store, and orders show up next to conversations in the dashboard.

屏幕截图:

升级注意事项:

1.2.1 Clearer plugin name and description on WordPress.org. No functional changes. 1.2.0 The "Powered by" line in the chat is now off unless you turn it on, and your policy pages can be imported as draft help articles. 1.1.0 Connect your store in one click, and test the connection from WordPress. Existing connections keep working. 1.0.0 First release.

常见问题:

Is Polyreply a helpdesk, a ticket system or a chatbot?

It is a helpdesk with live chat. Every chat or email becomes a ticket (a conversation with a status, an assignee, notes and tags) in one shared inbox. It is not a chatbot that answers customers on its own: the AI only drafts replies, and a person on your team sends them.

Does it cost anything?

The plugin is free. The Polyreply service has a Free plan (2 team seats, 100 new conversations and 30 AI drafts per month) and paid plans with higher limits; prices are at https://polyreply.app/#pricing. Nothing is charged unless a store owner chooses a paid plan.

Will the AI answer my customers on its own?

No. The AI only writes drafts. Every reply is read and sent by a person on your team, and you can stop using drafts at any time.

Is it GDPR compliant? What data leaves my store?

Nothing is sent before you connect. After that, visitors who use the chat send their messages, name and email; the service reads one order at a time, only when the number and the customer's email match, and never copies it. Addresses, phone numbers and payment details stay in your store. Polyreply offers data processing terms (Article 28 GDPR) in its terms of service, and the plugin adds suggested text to your privacy policy under Settings → Privacy. The full list of data is under "External services" below.

Will it slow down my store?

No. The chat loader is a small script that loads asynchronously in the footer after your page, and the chat itself opens in a separate frame only when a visitor clicks it. Nothing runs on checkout or in your database while visitors browse.

Do I need to create WooCommerce API keys?

No. Connecting sets up a secret that only your store and Polyreply know. It signs every request, and the plugin only answers the requests it was built for.

Is the one-click connection safe?

It follows the OAuth authorization code flow with PKCE. The code that comes back through your browser is single use, expires after 10 minutes, and only works together with a secret that never leaves your WordPress, for the address the flow started from. The connection is only made after you confirm it while signed in to Polyreply.

The connection says the attempt has expired. What now?

Click the button again. An attempt is valid for 30 minutes and only for the WordPress user who started it. If your WordPress admin and your store use different domains, connect with a code instead.

Which languages are supported?

Customers can write in any language: replies are drafted in the language they used. The plugin's own screens are available in English, Spanish, German, French, Portuguese and Italian, and more languages can be added on translate.wordpress.org.

Can my agents see all my orders?

No. An order is only shown when the customer's email address matches the order's billing email, and only one order is read at a time.

What happens if I disconnect or delete the plugin?

Disconnecting removes the chat widget from your store and stops order lookups. Deleting the plugin also removes all its settings from your database. Your conversations stay in your Polyreply account, and you can export or delete them there.

How do I hide the chat on some pages?

Use the polyreply_wc_show_widget filter, for example add_filter( 'polyreply_wc_show_widget', function () { return ! is_checkout(); } );.

更新日志:

1.2.1

Clearer plugin name and description on WordPress.org. No functional changes.

1.2.0

New setting: show "Powered by Polyreply" in the chat. Off unless you turn it on.
Your refund, shipping, terms and FAQ pages can be imported into Polyreply as draft help articles, so AI drafts know your policies from day one.
Chat script updated: it can show an optional greeting bubble (not used by the plugin unless you add one).

1.1.0

One-click connection: create a free account or sign in and come back connected, with no code to copy (OAuth-style, with PKCE).
New "Test connection" button and a link to send a test message from your store.
A short welcome notice after activation.
The plugin follows the service if it moves to a new address.
Links to #open-chat on your store open the chat.

1.0.0

First release: connection by code, chat widget, signed order lookups with tracking, translations in six languages.