| 开发者 | preventionlabs |
|---|---|
| 更新时间 | 2026年11月1日 12:19 |
| PHP版本: | 7.4 及以上 |
| WordPress版本: | 7.1 |
| 版权: | GPLv2 or later |
| 版权网址: | 版权信息 |
Acme Shop crashed your site. The plugin Acme Shop tried to use a piece of code (acme_missing_helper) that isn't on your site. This usually means it needs another plugin that is turned off or missing, or it doesn't match your WordPress or PHP version. It was updated to version 2.0.0, 1 minute before the crash, so the update is the most likely cause. How to fix it: Turn off Acme Shop. In your dashboard, go to Plugins and click Deactivate under it. If you can't log in, open your host's file manager and rename the folder wp-content/plugins/acme-shop to acme-shop-off. If Acme Shop caused the crash, that brings your site back.How it works:
Only if crash alerts were on before the crash. If your site is down now and you can't log in: open your host's file manager, go to wp-content/plugins, and rename one plugin folder at a time (for example, add -off to the end) until the site comes back. The last one you renamed is the cause. Then turn on crash alerts, so next time you get the answer by email.
It adds nothing to your pages. The crash catcher only runs when the site crashes; sending the report then can delay the error page by up to 3 seconds, at most once per crash every 5 minutes. The log check runs every 10 minutes in the background and reads only the lines added since the last check.
Only by a moment. It sends the error first (taking up to 3 seconds, at most once per crash every 5 minutes), then WordPress handles the crash as usual: the same error page for visitors, and the same recovery email to your admin address.
Click Send a test email on the plugin's page. If the test doesn't arrive, check spam or junk, and add alerts@preventionlabs.com.au to your contacts. If the test arrives but crashes don't, check the Crash alerts panel: it says whether the crash catcher is installed and which logs it can read.
No. A key can only run reports on sites in your account that you've proven are yours. It can't change anything on any site.
The message says why. The usual causes: a security plugin or firewall blocks the WordPress REST API for visitors (allow /?rest_route=/preventionlabs/v1/proof), the site redirects to another address (check Settings > General), or WordPress runs in a folder such as example.com/blog, which can't prove the whole domain. In those cases, add the DNS record from your Preventionlabs dashboard instead.
It removes the crash catcher file, the stored key, the proof, the crash alert settings and the last report. Without the proof, the site stops counting as verified at its next report. If you no longer need the key, delete it in your Preventionlabs dashboard too.