Customer Service to Content Marketing Converter by Produck

With ProDuck you turn customer service into content marketing by converting customer chats into content pages to reuse them as blog pages or FAQs and to attract new customer via content marketing. More specifically, published chats get indexed by search engines, increasing your authority on google and co. Your ranking will benefit soon. Hence, published chats can easily be shared on social media as if it were new blog articles. All chats can be received and managed in the ProDuck app as well as in your browser. Note that by using this plugin and therefore the Produck service you accept the Produck terms and conditions (https://produck.de/agb.html) as well as the Produck data policy regulation (https://produck.de/data-sec.html). The source-code of the Produck plugin can be found on Github: https://github.com/monstec/produck-wordpress-plugin. Features Chat to Website

• Page Generator - Simply add new pages to your shop by editing and publishing useful chats
• SEO-Content - Published chats are search engine optimized (SEO) by default and promote your google ranking through sustainable content marketing
• Sharing Function - Chats can easily be shared with your community on various channels such as email, facebook or twitter
• Expert Profile - Publish a customized profile on ProDuck.de to attract more customer
• Statistics - Live metrics for all your chats are displayed on your dashboard

Live Chat Function

• Live Chat - Smart real-time live chat function to lead up to 10 chats at once
• At the Point of Sale - Modul integration at different places on your page
• Responsive - The chat is seamlessly adapting to various mobile and desktop screens
• Chat History - All chats can be edited and maintained in your ProDuck Expert Account
• Alternative Contact - Show alternative contact channels in case you are absent
• No Cookie Barrier - The chat works independent of the third-party cookie settings of your visitors

Benefits for Merchants

• ProDuck improves your ranking on Google and co. by reusing your customer conversations and enabling search engine indexation.
• The set-up pages can easily be promoted on social media and keep your community alive.
• The smart live chat offers you a convenient and innovative way to connect with your customers.

Benefits for Customers

• Customer can request immediate support by using the responsive live chat
• Chats can be displayed in widgets on relevant pages to solve remaining questions instantly
• Customer will find relevant products from your portfolio (if you have configured this option) in the chat to allow a sales interaction as if they are in your local store

Recommendations We recommend to submit at least two chats per week, to keep your page interesting for search engines. Adjust the wording of your customers’ question in the “quackify” section after the chat was accomplished, to find a very catchy headline which will be indexed on google later on. Try to provide crisp, but also holistic answers to customer queries. Additional answers can help, to keep a specific question relevant to future visitors with similar issues. Holistic answers are more likely to support a good ranking on search engines. From our experience, your site ranking will benefit noticeably after 20 published chats. All the best. Your ProDucks. What makes ProDuck unique

• ProDuck is the only live chat with integrated chat to website feature
• We exploit the value of your answers by converting them into single pages, placed on your website and helping you to reach a better position on google and co.

Install the ProDuck Wordpress plugin in just a few steps:

• Register on https://www.produck.de/signup.html “Als Experte” (as expert).
• After you have set up your account on https://www.produck.de, login into your account and choose “Profil” on the left-side menu. In your profile, you will find your customer ID in the box “Kunden-ID”, which will be needed to connect your chat and the quacks to your account.
• Now install the plugin and activate the plugin in your Wordpress installation.
• Then open the configuration of your ProDuck Plugin which can be found via the settings menu item in the Wordpress administration. You will be immediately prompted for your customer ID and whether you want to show a Produck.de link beneath your Quack-pages.
• Change the other settings or keep it if suitable to your preferences. All settings are explained directly on the administration page.
• The most important setting is the quack token. This is mandatory if you want to show quacks on your website. You get your token in the settings of your account on https://www.produck.de.
• Finally, the Produck plugin uses virtual posts/pages, thus the necessary routing does only work if the permalinks setting of Wordpress is set to something other than the first option ("Plain"). Alternatively, you could for example choose "Day and Name".

Now you are ready to go. After you have created the first quacks, they should appear on your website automatically. If not, contact us on https://www.produck.de?cid=53. If you want to add products to your account, please contact us under https://www.produck.de?cid=53. We will assist you and provide further instructions.

Version 1.1.2 adapted url of produck chat Version 1.1.1 some textual corrections and improvements Version 1.1.0 improved authentication for quacks (introduced quack token) Version 1.0.0 first release